Resolved after 23 days 4 hours, affecting Pay by Bank, on February 18, 2025.
A fix has been implemented and we are currently monitoring the results.
Affected components
Update timeline
- investigating Feb 18, 2025, 03:13 PM UTC
Open Banking is experiencing degraded performance with NatWest Group payments, and some transactions may be impacted. Our team is investigating.
- identified Feb 19, 2025, 03:24 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 03, 2025, 11:25 AM UTC
This issue is still ongoing. Last week, we disabled NatWest and RBS as payment options at checkout. We are actively working on a solution and will provide further updates as soon as we have more information.
- monitoring Mar 13, 2025, 05:09 PM UTC
A fix has been implemented and we are currently monitoring the results.
- resolved Mar 13, 2025, 07:51 PM UTC
This incident has been resolved.
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