Resolved after 20 hours 33 minutes, affecting Hub, on July 21, 2025.
The issue is now fully resolved and our platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.
Affected components
Hub
Update timeline
- identified Jul 21, 2025, 12:02 PM UTC
We’re currently unable to create new direct debit mandates due to an issue with an upstream provider. Investigation is ongoing and we’ll share updates as soon as we have more information.
- resolved Jul 22, 2025, 08:35 AM UTC
The issue is now fully resolved and our platform is stable and operating as normal. Thank you for your patience and we apologise for the inconvenience caused to your business.
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