Acquired incident

Slow Processing Times

Minor Vendor's status page →

Resolved after 1 hour 20 minutes, affecting Payments API and Hosted Payment Page and 1 more, on February 13, 2025.

monitoring Feb 13, 2025, 10:51 AM UTC

We are continuing to monitor for any further issues.

Started
Feb 13, 2025, 09:36 AM UTC
Resolved
Feb 13, 2025, 10:56 AM UTC
Duration
1h 20m
Detected by Pingoru
Feb 13, 2025, 09:36 AM UTC

Affected components

Payments APIHosted Payment PageCard API

Update timeline

  1. investigating Feb 13, 2025, 09:36 AM UTC

    We are currently investigating reports of slow processing times affecting multiple users since this morning. Our team is working to identify the cause and will provide updates as soon as possible. Thank you for your patience.

  2. monitoring Feb 13, 2025, 10:51 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 13, 2025, 10:51 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 13, 2025, 10:56 AM UTC

    This incident has been resolved.

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