Acquired incident

Degraded Payment Processing & Hub Latency

Resolved after 3 hours 21 minutes, affecting Payments API and Hub and 1 more, on July 3, 2025.

monitoring Jul 03, 2025, 04:38 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Jul 03, 2025, 03:34 PM UTC
Resolved
Jul 03, 2025, 06:56 PM UTC
Duration
3h 21m
Detected by Pingoru
Jul 03, 2025, 03:34 PM UTC

Affected components

Payments APIHubHosted Payment PageCard API

Update timeline

  1. investigating Jul 03, 2025, 03:34 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 03, 2025, 03:44 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 03, 2025, 04:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 03, 2025, 06:56 PM UTC

    This incident has been resolved.

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