Acquired incident

Trust Payments Recon Reports Unavailable 12/03

Resolved after 1 hour 34 minutes, affecting Payments API and Hosted Payment Page and 1 more, on March 12, 2025.

identified Mar 12, 2025, 04:03 PM UTC

There was an issue processing today's Trust Payments reconciliation report. We are currently awaiting a new file from Trust Payments and will process it as soon as it is received.

Started
Mar 12, 2025, 04:03 PM UTC
Resolved
Mar 12, 2025, 05:37 PM UTC
Duration
1h 34m
Detected by Pingoru
Mar 12, 2025, 04:03 PM UTC

Affected components

Payments APIHosted Payment PageCard API

Update timeline

  1. identified Mar 12, 2025, 04:03 PM UTC

    There was an issue processing today's Trust Payments reconciliation report. We are currently awaiting a new file from Trust Payments and will process it as soon as it is received.

  2. resolved Mar 12, 2025, 05:37 PM UTC

    This incident has been resolved.

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