Acquired incident

Problems processing card payments

Critical Vendor's status page →

Resolved after 1 hour 38 minutes, affecting Payments API and Hub and 1 more, on December 9, 2024.

investigating Dec 09, 2024, 03:58 PM UTC

We are continuing to investigate this issue.

Started
Dec 09, 2024, 02:20 PM UTC
Resolved
Dec 09, 2024, 03:59 PM UTC
Duration
1h 38m
Detected by Pingoru
Dec 09, 2024, 02:20 PM UTC

Affected components

Payments APIHubHosted Payment PageCard API

Update timeline

  1. investigating Dec 09, 2024, 02:20 PM UTC

    We are currently investigating this issue

  2. investigating Dec 09, 2024, 02:22 PM UTC

    We are continuing to investigate this issue.

  3. investigating Dec 09, 2024, 03:17 PM UTC

    Services has been partially restored to payment processing

  4. investigating Dec 09, 2024, 03:37 PM UTC

    We are continuing to investigate this issue.

  5. investigating Dec 09, 2024, 03:58 PM UTC

    We are continuing to investigate this issue.

  6. resolved Dec 09, 2024, 03:59 PM UTC

    This incident has been resolved.

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