Resolved after 6 hours 24 minutes, affecting Payments API and Hosted Payment Page and 1 more, on May 29, 2025.
Update from Cashflows: IdentifiedThe issue was identified and we have performed recovery actions to restore service. Transactions were being processed normally from 10:19am. Technology Teams will continue to monitor. We will continue to monitor until we are happy to load balance traffic back to Cashflows
Affected components
Update timeline
- identified May 29, 2025, 09:25 AM UTC
We're seeing issues with our acquiring partner Cashflows, affecting some merchants. Where possible, we've re-routed traffic to minimise impact. We're monitoring closely and will update as we know more.
- monitoring May 29, 2025, 09:26 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 29, 2025, 09:50 AM UTC
Update from Cashflows: IdentifiedThe issue was identified and we have performed recovery actions to restore service. Transactions were being processed normally from 10:19am. Technology Teams will continue to monitor. We will continue to monitor until we are happy to load balance traffic back to Cashflows
- resolved May 29, 2025, 03:50 PM UTC
This incident has been resolved.
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