Ongoing since 09:57 AM UTC.
The portal is now stable, and requests are completing successfully. We are continuing to monitor for any further issues.
Update timeline
- investigating Oct 20, 2026, 09:57 AM UTC
We are currently investigating an issue affecting the connection to BCBS FEP. All insurance verification requests for this connection are currently failing.
- identified Oct 20, 2026, 01:24 PM UTC
The issue has been identified, and a fix is being implemented.
- monitoring Oct 20, 2026, 10:30 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 22, 2026, 11:40 PM UTC
We continue to monitor for any further issues, as the payer portal remains unstable. Until we confirm the issue is fully resolved, failures and partial results are possible.
- monitoring Oct 28, 2026, 02:21 PM UTC
The portal is now stable, and requests are completing successfully. We are continuing to monitor for any further issues.
- monitoring Oct 29, 2026, 05:48 AM UTC
The payer portal is unstable again, and failures are possible. We are continuing to monitor for any further issues.
- monitoring Oct 29, 2026, 08:32 AM UTC
The portal is now stable, and requests are completing successfully. We are continuing to monitor for any further issues.
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