Zaptec incident

Zaptec Portal & App login failing

Minor Vendor's status page →

Resolved after 2 hours 11 minutes, affecting Portal and Zaptec App, on November 18, 2025.

monitoring Nov 18, 2025, 01:26 PM UTC

A fix has been implemented and we are monitoring the results.

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Started
Nov 18, 2025, 11:49 AM UTC
Resolved
Nov 18, 2025, 02:01 PM UTC
Duration
2h 11m
Detected by Pingoru
Nov 18, 2025, 11:49 AM UTC

Affected components

PortalZaptec App

Update timeline

  1. investigating Nov 18, 2025, 11:49 AM UTC

    Due to 3rd party services being down, users are unable to log in to Zaptec Portal and app. This is a 3rd party issue, and it is currently out of our control. We are monitoring for updates.

  2. investigating Nov 18, 2025, 01:26 PM UTC

    The issue appears to be resolved from the 3rd party, and users are able to log in to our services. We will continue to monitor for now.

  3. monitoring Nov 18, 2025, 01:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 18, 2025, 02:01 PM UTC

    This incident has been resolved.

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