Is Zaptec down?

Last checked 10m ago
Current status
Zaptec is up

No incidents right now.

Official status page: https://zaptec.statuspage.io · Polled every 5 minutes · 11 components tracked

Zaptec is operational right now. Last checked 10m ago; the most recent incident resolved 2d ago.

Real-time Zaptec status, recent outages, and incident history — pulled directly from Zaptec's official status page at https://zaptec.statuspage.io every 5 minutes. Pingoru tracks 11 Zaptec services and has captured 12 incidents in the last 90 days (98.53% uptime). Get email, Slack, Discord, or webhook alerts the moment Zaptec reports a new incident — free for 5 monitors, no credit card.

Users who monitor Zaptec also follow these Smart Home services: Wink ecobee Sonos Samsung SmartThings Thomson Reuters Westpac New Zealand Restaurant365 Azion Citrix RightSignature Ring View all 6,000+ providers
Zaptec uptime 98.53% uptime · past 90 days
Mon Wed Fri
JunJulAugSep
Less More

Recent outages & incidents

Past 90 days
  1. Resolved 1h 14m
    Started Sep 11, 2026, 10:04 AM UTC · Resolved Sep 11, 2026, 11:18 AM UTC
    Portal
    Timeline · 3 updates
    • investigating · Sep 11, 2026, 10:04 AM UTC

      We are currently experiencing issues in Zaptec Portal where changing electrical settings under Power Management may not work as expected. Some logs may also fail to load. Our team is investigating and working on a resolution. We apologise for the inconvenience and will provide updates as soon as we have more information.

    • monitoring · Sep 11, 2026, 10:47 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 11, 2026, 11:18 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  2. Resolved 6h 11m
    Started Sep 08, 2026, 07:14 AM UTC · Resolved Sep 08, 2026, 01:26 PM UTC
    General
    Timeline · 3 updates
    • investigating · Sep 08, 2026, 07:14 AM UTC

      We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via help.zaptec.com.

    • monitoring · Sep 08, 2026, 07:40 AM UTC

      A fix has been implemented and we are monitoring the results.

    • resolved · Sep 08, 2026, 01:26 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  3. Resolved 56m
    Started Sep 04, 2026, 02:38 PM UTC · Resolved Sep 04, 2026, 03:35 PM UTC
    OCPP
    Timeline · 2 updates
    • monitoring · Sep 04, 2026, 02:38 PM UTC

      We are recovering from an incident that caused delays in processing charger updates and affected some OCPP integrations. Our services are available, and delayed information is being processed. Some updates may continue to be delayed while the system catches up. We are monitoring the recovery closely and apologise for the inconvenience.

    • resolved · Sep 04, 2026, 03:35 PM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  4. Resolved 7d 2h
    Started Sep 04, 2026, 08:29 AM UTC · Resolved Sep 11, 2026, 10:47 AM UTC
    Portal
    Timeline · 4 updates
    • identified · Sep 04, 2026, 08:29 AM UTC

      We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data. We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week. We will provide another update as soon as we have more information.

    • identified · Sep 07, 2026, 08:15 AM UTC

      We are continuing to work on a fix for this issue.

    • identified · Sep 10, 2026, 12:51 PM UTC

      We are continuing to work on a fix for this issue.

    • resolved · Sep 11, 2026, 10:47 AM UTC

      This incident has been resolved.

    Latest: This incident has been resolved.

  5. Resolved 1d 19h
    Started Aug 19, 2026, 04:16 PM UTC · Resolved Aug 21, 2026, 11:30 AM UTC
    PortalZaptec App
    Timeline · 7 updates
    • investigating · Aug 19, 2026, 04:16 PM UTC

      We are currently investigating this issue.

    • identified · Aug 19, 2026, 06:20 PM UTC

      The issue has been identified, and a fix is currently being implemented. If you attempt to authorise charging in the Zaptec app, the app may not update immediately. Charging may begin as expected, but the app could continue to show the status as “Authorising.” Navigating away from the charging view and then returning should refresh the status.

    • monitoring · Aug 19, 2026, 07:36 PM UTC

      A fix has been implemented and we are monitoring the results.

    • monitoring · Aug 19, 2026, 08:18 PM UTC

      Some users may still experience delayed status updates in the Zaptec app when attempting to authorize charging. Charging may begin as expected, but the app could continue to show the status as “Authorizing.” If this occurs, navigating away from the charging view and then returning should refresh the status. We may continue to see intermittent occurrences overnight while we monitor the situation. Thank you for your patience.

    • monitoring · Aug 20, 2026, 11:23 AM UTC

      We are continuing to monitor for any further issues.

    • resolved · Aug 21, 2026, 11:30 AM UTC

      This incident has been resolved.

    • postmortem · Aug 21, 2026, 11:31 AM UTC

      On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging services, causing it to overflow and preventing new messages from being sent. The issue happens intermittently and throughout the period until mitigation. The service providing live updates to UI \(app and portal\) was scaled down roughly in the time periods below, pending investigation and for mitigation being prepared and applied. 19\.aug 18:00 - 20.aug 09:00 CEST 20\.aug 23:00 - 21.aug 09:00 CEST A fix has been implemented and services are now recovered and operational. The root cause is still unknown and we are still investigating what causes this to happen.

    Latest: On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging …

See the full Zaptec outage history

5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.

Browse Zaptec outage history →

Or sign up free to get alerts when Zaptec breaks · 10 free monitors · No credit card

Outage history

Past 90 days · 10 incidents View full outage history →