Is Zaptec down?
Last checked 10m agoNo incidents right now.
Zaptec is operational right now. Last checked 10m ago; the most recent incident resolved 2d ago.
Real-time Zaptec status, recent outages, and incident history — pulled directly from Zaptec's official status page at https://zaptec.statuspage.io every 5 minutes. Pingoru tracks 11 Zaptec services and has captured 12 incidents in the last 90 days (98.53% uptime). Get email, Slack, Discord, or webhook alerts the moment Zaptec reports a new incident — free for 5 monitors, no credit card.
Recent outages & incidents
Past 90 days- Portal
Timeline · 3 updates
- investigating · Sep 11, 2026, 10:04 AM UTC
We are currently experiencing issues in Zaptec Portal where changing electrical settings under Power Management may not work as expected. Some logs may also fail to load. Our team is investigating and working on a resolution. We apologise for the inconvenience and will provide updates as soon as we have more information.
- monitoring · Sep 11, 2026, 10:47 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 11, 2026, 11:18 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- General
Timeline · 3 updates
- investigating · Sep 08, 2026, 07:14 AM UTC
We are currently unable to receive phone calls to our Support department. We are investigating the issue and will provide updates as soon as more information is available. In the meantime, you can still contact us by email via help.zaptec.com.
- monitoring · Sep 08, 2026, 07:40 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved · Sep 08, 2026, 01:26 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- OCPP
Timeline · 2 updates
- monitoring · Sep 04, 2026, 02:38 PM UTC
We are recovering from an incident that caused delays in processing charger updates and affected some OCPP integrations. Our services are available, and delayed information is being processed. Some updates may continue to be delayed while the system catches up. We are monitoring the recovery closely and apologise for the inconvenience.
- resolved · Sep 04, 2026, 03:35 PM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- Portal
Timeline · 4 updates
- identified · Sep 04, 2026, 08:29 AM UTC
We are currently experiencing an issue with charge report generation in the Zaptec Portal. When attempting to generate a charge report, the report may return no data. We have identified the cause of the issue and are actively working on a fix. The current expected resolution timeframe is early next week. We will provide another update as soon as we have more information.
- identified · Sep 07, 2026, 08:15 AM UTC
We are continuing to work on a fix for this issue.
- identified · Sep 10, 2026, 12:51 PM UTC
We are continuing to work on a fix for this issue.
- resolved · Sep 11, 2026, 10:47 AM UTC
This incident has been resolved.
Latest: This incident has been resolved.
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- PortalZaptec App
Timeline · 7 updates
- investigating · Aug 19, 2026, 04:16 PM UTC
We are currently investigating this issue.
- identified · Aug 19, 2026, 06:20 PM UTC
The issue has been identified, and a fix is currently being implemented. If you attempt to authorise charging in the Zaptec app, the app may not update immediately. Charging may begin as expected, but the app could continue to show the status as “Authorising.” Navigating away from the charging view and then returning should refresh the status.
- monitoring · Aug 19, 2026, 07:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring · Aug 19, 2026, 08:18 PM UTC
Some users may still experience delayed status updates in the Zaptec app when attempting to authorize charging. Charging may begin as expected, but the app could continue to show the status as “Authorizing.” If this occurs, navigating away from the charging view and then returning should refresh the status. We may continue to see intermittent occurrences overnight while we monitor the situation. Thank you for your patience.
- monitoring · Aug 20, 2026, 11:23 AM UTC
We are continuing to monitor for any further issues.
- resolved · Aug 21, 2026, 11:30 AM UTC
This incident has been resolved.
- postmortem · Aug 21, 2026, 11:31 AM UTC
On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging services, causing it to overflow and preventing new messages from being sent. The issue happens intermittently and throughout the period until mitigation. The service providing live updates to UI \(app and portal\) was scaled down roughly in the time periods below, pending investigation and for mitigation being prepared and applied. 19\.aug 18:00 - 20.aug 09:00 CEST 20\.aug 23:00 - 21.aug 09:00 CEST A fix has been implemented and services are now recovered and operational. The root cause is still unknown and we are still investigating what causes this to happen.
Latest: On 19th aug approx 17:30 CEST, we observed issues with chargers on OCPPCloud having trouble. This was caused by some services having communication issues with one of our messaging …
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See the full Zaptec outage history
5 more incidents in the last 90 days, plus the full multi-year archive of per-service events and update timelines.
Browse Zaptec outage history →Or sign up free to get alerts when Zaptec breaks · 10 free monitors · No credit card
- Started Sep 11, 2026, 10:04 AM UTC · Resolved Sep 11, 2026, 11:18 AM UTC · 1h 14m
- Support phone disruption ResolvedStarted Sep 08, 2026, 07:14 AM UTC · Resolved Sep 08, 2026, 01:26 PM UTC · 6h 11m
- Delays in processing charger updates ResolvedStarted Sep 04, 2026, 02:38 PM UTC · Resolved Sep 04, 2026, 03:35 PM UTC · 56m
- Zaptec Portal - Charge report issues ResolvedStarted Sep 04, 2026, 08:29 AM UTC · Resolved Sep 11, 2026, 10:47 AM UTC · 7d 2h
- Started Aug 19, 2026, 04:16 PM UTC · Resolved Aug 21, 2026, 11:30 AM UTC · 1d 19h
- Started Aug 14, 2026, 08:58 AM UTC · Resolved Aug 21, 2026, 08:20 AM UTC · 6d 23h
- Zaptec Portal performance issues ResolvedStarted Aug 10, 2026, 08:55 AM UTC · Resolved Aug 10, 2026, 09:56 AM UTC · 1h 1m
- Drop in LTE-M connections ResolvedStarted Jul 27, 2026, 02:31 PM UTC · Resolved Jul 27, 2026, 04:18 PM UTC · 1h 46m