Resolved after 16 hours 40 minutes, affecting API and Charger backend, on October 9, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
APICharger backend
Update timeline
- investigating Oct 09, 2026, 03:12 PM UTC
We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services.
- monitoring Oct 09, 2026, 03:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 10, 2026, 07:53 AM UTC
This incident has been resolved.
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