Resolved after 3 days 9 hours, affecting Portal and API and 1 more, on October 15, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 15, 2026, 08:41 PM UTC
We are investigating increased latency affecting communication between chargers and Zaptec Cloud Services. You may experience that live updates in both Zaptec Portal and App is not working as intended.
- investigating Oct 15, 2026, 09:21 PM UTC
We have made changes to help keep services running as smoothly as possible overnight while we continue investigating increased latency affecting charger communication with Zaptec Cloud Services. At this time, live updates in Zaptec Portal and the Zaptec App may still be delayed or not work as intended. Charging behavior itself is expected to remain unaffected. We are sorry for the inconvenience this may cause. We will continue the investigation tomorrow morning and provide a further update then.
- investigating Oct 16, 2026, 06:00 AM UTC
We are continuing to investigate this issue.
- monitoring Oct 16, 2026, 10:08 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 06:18 AM UTC
This incident has been resolved.
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