Resolved after 2 days 19 hours, affecting Zaptec App, on October 13, 2026.
Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements. This may affect Zaptec Pro users in shared installations who have access to a charger, but not to the full installation. In some cases, charging history may currently only be available through the Portal. We are reviewing this behavior and working to improve the experience in the app.
Affected components
Update timeline
- identified Oct 13, 2026, 02:00 PM UTC
Some users may currently experience incomplete or changed charging history in the app under Account / Charging history following recent backend improvements. This may affect Zaptec Pro users in shared installations who have access to a charger, but not to the full installation. In some cases, charging history may currently only be available through the Portal. We are reviewing this behavior and working to improve the experience in the app.
- resolved Oct 16, 2026, 10:00 AM UTC
This incident has been resolved.
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