Xneelo Outage History
Xneelo partial outage · 1 active incident View live status →Pingoru has recorded 150 incidents for Xneelo: 87 in the last 12 months and 28 in the last 90 days.
Incidents, newest first
Minor July 16, 2025 Upstream connectivity issues 1m xneelo service
Started Jul 16, 2025, 02:39 PM UTC· resolved Jul 16, 2025, 02:41 PM UTC
- resolved Jul 16, 2025, 02:41 PM UTC
One of our voice provider is experiencing upstream connectivity issues and as a result customers will not be able to reach us on 0861 0861 08 We are still able to be reached on 0219702000 or via Live Chat. Impacted: Customer support
- resolved Mar 09, 2026, 08:31 AM UTC
One of our voice provider is experiencing upstream connectivity issues and as a result customers will not be able to reach us on 0861 0861 08 We are still able to be reached on 0219702000 or via Live Chat. Impacted: Customer support
Minor July 12, 2025 Multiple servers unavailable for jnb.*.host-h.net. 6m xneelo service
Started Jul 12, 2025, 02:01 AM UTC· resolved Jul 12, 2025, 02:07 AM UTC
- resolved Jul 12, 2025, 02:07 AM UTC
Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.
- resolved Mar 09, 2026, 08:30 AM UTC
Multiple servers went down starting at 03:02am due to what was identified as a PDU (Power Distribution Unit) trip as a result of a failing power supply unit. Affected servers: dedi1704.jnb1.host-h.net dedi1577.jnb1.host-h.net dedi2167.jnb1.host-h.net dedi1485.jnb2.host-h.net dedi1421.jnb1.host-h.net www517.jnb3.host-h.net dedi1422.jnb1.host-h.net dedi1475.jnb1.host-h.net dedi1393.jnb1.host-h.net dedi1401.jnb1.host-h.net dedi1399.jnb1.host-h.net dedi1463.jnb1.host-h.net dedi1383.jnb1.host-h.net dedi1425.jnb1.host-h.net dedi1428.jnb1.host-h.net dedi1392.jnb1.host-h.net dedi1657.jnb2.host-h.net www518.jnb3.host-h.net www508.jnb2.host-h.net dedi1397.jnb1.host-h.net dedi1696.jnb2.host-h.net dedi1795.jnb1.host-h.net After heading out to the DC, the technicians were able to identify and resolve the issue at 04:02am.
Minor July 3, 2025 Card Payment link is returning a 404 Error 6m xneelo service
Started Jul 03, 2025, 10:46 AM UTC· resolved Jul 03, 2025, 10:53 AM UTC
- resolved Jul 03, 2025, 10:53 AM UTC
Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments
- resolved Apr 02, 2026, 10:32 AM UTC
Customers are experiencing a 404 error when opening their card payment link. Our Team is currently investigating this. In the interim, payments can be settled via EFT using the bank details provided on your invoice. Impacted: Payments
Major June 2, 2025 Webmail outage - Johannesburg data centre 7h 40m xneelo service
Started Jun 02, 2025, 06:16 AM UTC· resolved Jun 02, 2025, 01:57 PM UTC
- resolved Jun 02, 2025, 01:57 PM UTC
This has been resolved by the previously implemented change. Impacted: Webmail
- resolved Mar 09, 2026, 08:28 AM UTC
This has been resolved by the previously implemented change. Impacted: Webmail
Minor May 19, 2025 Networking Connectivity Issues at Samrand Data Centre 5h 58m xneelo service
Started May 19, 2025, 07:33 AM UTC· resolved May 19, 2025, 01:31 PM UTC
- resolved May 19, 2025, 01:31 PM UTC
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
- resolved May 22, 2025, 02:03 PM UTC
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
Minor May 2, 2025 Ticket and Chat Systems Offline 15m xneelo service
Started May 02, 2025, 10:55 AM UTC· resolved May 02, 2025, 11:11 AM UTC
- resolved May 02, 2025, 11:11 AM UTC
Ticket and Chat systems are online again Impacted: Customer support
- resolved Jun 09, 2025, 01:08 PM UTC
Ticket and Chat systems are online again Impacted: Customer support
Minor April 29, 2025 Cloudbric WAF Germany sites innaccessible 25m xneelo service
Started Apr 29, 2025, 06:29 AM UTC· resolved Apr 29, 2025, 06:55 AM UTC
- resolved Apr 29, 2025, 06:55 AM UTC
Faulty hardware was identified as the cause and was quickly replaced by our teams. Services have been restored. Impacted: Cloudbric
- resolved Jun 09, 2025, 01:10 PM UTC
Faulty hardware was identified as the cause and was quickly replaced by our teams. Services have been restored. Impacted: Cloudbric
Minor April 12, 2025 www40.cpt3.host-h.net - Unavailable 25m xneelo service
Started Apr 12, 2025, 06:53 PM UTC· resolved Apr 12, 2025, 07:18 PM UTC
- resolved Apr 12, 2025, 07:18 PM UTC
The server was re-booted and services are accessible again Impacted: Managed Hosting - Email
- resolved Jun 10, 2025, 12:01 PM UTC
The server was re-booted and services are accessible again Impacted: Managed Hosting - Email
Minor April 2, 2025 Incoming Email Delays Experienced on www59-jnb2-host-h-net 13h 34m xneelo service
Started Apr 02, 2025, 05:53 PM UTC· resolved Apr 03, 2025, 07:28 AM UTC
- resolved Apr 03, 2025, 07:28 AM UTC
The issue has been resolved by our system engineers. Emails will send and receive as before. Impacted: Managed Hosting - Email
- resolved Jun 10, 2025, 11:59 AM UTC
The issue has been resolved by our system engineers. Emails will send and receive as before. Impacted: Managed Hosting - Email
Minor April 1, 2025 Websites not loading - www34.cpt3.host-h.net 5d 23h xneelo service
Started Apr 01, 2025, 09:42 AM UTC· resolved Apr 07, 2025, 09:15 AM UTC
- resolved Apr 07, 2025, 09:15 AM UTC
The high load on the server has been mitigated and the issue has been resolved.
- resolved Jun 10, 2025, 09:51 AM UTC
The high load on the server has been mitigated and the issue has been resolved.
Minor March 13, 2025 Intermittent errors with website and email hosting services 3d 20h xneelo service
Started Mar 13, 2025, 10:33 AM UTC· resolved Mar 17, 2025, 06:47 AM UTC
- resolved Mar 17, 2025, 06:47 AM UTC
The impact experienced in relation to the ZA Registry Consortium's (ZARC) communicated high traffic on .ZA name servers has resolved. Impacted: konsoleH, xneelo Control Panel, Authoritative DNS Infrastructure, +2 more
- resolved Apr 07, 2025, 11:58 AM UTC
The impact experienced in relation to the ZA Registry Consortium's (ZARC) communicated high traffic on .ZA name servers has resolved. Impacted: konsoleH, xneelo Control Panel, Authoritative DNS Infrastructure, +2 more
Minor February 20, 2025 Cape Town services unavailable 1d 5h xneelo service
Started Feb 20, 2025, 05:45 AM UTC· resolved Feb 21, 2025, 11:42 AM UTC
- resolved Feb 21, 2025, 11:42 AM UTC
We are currently experiencing network issues in our Cape Town data centre, impacting Webmail, email and website/database services for hosted domains. This may result in intermittent service disruptions. Our engineers are actively investigating the issue. Impacted: konsoleH, xneelo Control Panel, Webmail, +1 more
- resolved Feb 27, 2025, 07:19 AM UTC
We are currently experiencing network issues in our Cape Town data centre, impacting Webmail, email and website/database services for hosted domains. This may result in intermittent service disruptions. Our engineers are actively investigating the issue. Impacted: konsoleH, xneelo Control Panel, Webmail, +1 more
Major February 18, 2025 Cape Town Data Centre outage 6m xneelo service
Started Feb 18, 2025, 06:59 PM UTC· resolved Feb 18, 2025, 07:05 PM UTC
- resolved Feb 18, 2025, 07:05 PM UTC
We are currently experiencing an outage in our Cape Town Data Centre which is affecting hosting and infrastructure servers. Customers may experience errors connecting to Webmail, mail delivery delays, and some websites being inaccessible. Our technicians are investigating.
- resolved Mar 10, 2025, 10:39 AM UTC
We are currently experiencing an outage in our Cape Town Data Centre which is affecting hosting and infrastructure servers. Customers may experience errors connecting to Webmail, mail delivery delays, and some websites being inaccessible. Our technicians are investigating.
Minor February 16, 2025 Delays with .co.za domain registration and renewals 1h 15m xneelo service
Started Feb 16, 2025, 11:15 AM UTC· resolved Feb 16, 2025, 12:30 PM UTC
- resolved Feb 16, 2025, 12:30 PM UTC
Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration
- resolved Mar 07, 2025, 11:25 AM UTC
Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration
Minor February 13, 2025 Trouble viewing outbound mail logs 5d 20h xneelo service
Started Feb 13, 2025, 01:45 PM UTC· resolved Feb 19, 2025, 10:41 AM UTC
- resolved Feb 19, 2025, 10:41 AM UTC
The Mail log tool is functional again Impacted: konsoleH, xneelo Control Panel, Managed Hosting - Email
- resolved Mar 07, 2025, 11:09 AM UTC
The Mail log tool is functional again Impacted: konsoleH, xneelo Control Panel, Managed Hosting - Email
Major February 1, 2025 Multiple Cape Town Server down 30m xneelo service
Started Feb 01, 2025, 11:06 PM UTC· resolved Feb 01, 2025, 11:36 PM UTC
- resolved Feb 01, 2025, 11:36 PM UTC
Multiple Cape Town servers were inaccessible, but our engineers rectified the error. Impacted: Managed Hosting - Email
- resolved Feb 03, 2025, 02:34 PM UTC
Multiple Cape Town servers were inaccessible, but our engineers rectified the error. Impacted: Managed Hosting - Email
Minor January 22, 2025 Backup restores unavailable 4h 19m xneelo service
Started Jan 22, 2025, 11:06 AM UTC· resolved Jan 22, 2025, 03:26 PM UTC
- resolved Jan 22, 2025, 03:26 PM UTC
Restores are available again within konsoleH and the xneelo Control Panel. Impacted: konsoleH, xneelo Control Panel, Web Hosting
- resolved Jan 28, 2025, 11:13 AM UTC
Restores are available again within konsoleH and the xneelo Control Panel. Impacted: konsoleH, xneelo Control Panel, Web Hosting
Minor January 22, 2025 Intermittent Office Network Connectivity 1h 53m xneelo service
Started Jan 22, 2025, 09:20 AM UTC· resolved Jan 22, 2025, 11:14 AM UTC
- resolved Jan 22, 2025, 11:14 AM UTC
Our team have resolved the issue and connectivity has been restored. Impacted: Customer support
- resolved Mar 04, 2025, 06:34 AM UTC
Our team have resolved the issue and connectivity has been restored. Impacted: Customer support
Minor December 20, 2024 979 - Cloudbric websites inaccessible 35m xneelo service
Started Dec 20, 2024, 07:58 AM UTC· resolved Dec 20, 2024, 08:33 AM UTC
- resolved Dec 20, 2024, 08:33 AM UTC
Websites making use of Cloudbric are inaccessible, our team is investigating the matter. Impacted: Cloudbric
- resolved Jan 13, 2025, 09:00 AM UTC
Websites making use of Cloudbric are inaccessible, our team is investigating the matter. Impacted: Cloudbric
Minor December 19, 2024 Intermittent Card Payment Failures 2m xneelo service
Started Dec 19, 2024, 04:24 PM UTC· resolved Dec 19, 2024, 04:26 PM UTC
- resolved Dec 19, 2024, 04:26 PM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
- resolved Jan 13, 2025, 07:49 AM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
Minor December 2, 2024 Intermittent Card Payment Failures 18h 20m xneelo service
Started Dec 02, 2024, 11:43 AM UTC· resolved Dec 03, 2024, 06:04 AM UTC
- resolved Dec 03, 2024, 06:04 AM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
- resolved Jan 13, 2025, 08:15 AM UTC
Customers may experience authentication failures when processing card payments due to an intermittent nationwide payment gateway outage. If you are affected, you are welcome to settle your invoice via EFT. Impacted: Payments
Major December 1, 2024 Inbound Xneelo Support Emails (Contact Centre) Down 24m xneelo service
Started Dec 01, 2024, 08:04 AM UTC· resolved Dec 01, 2024, 08:28 AM UTC
- resolved Dec 01, 2024, 08:28 AM UTC
Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000 Impacted: Customer support
- resolved Dec 04, 2024, 07:31 AM UTC
Inbound emails to the xneelo support email addresses (our Contact Centre) are currently down. Please make use of telephone lines or our LiveChat platform on our website, or via your xneelo Control Panel if you need to reach us. 087 071 0066 / 0861 0861 08 International: +27 21 970 2000 Impacted: Customer support
Minor November 11, 2024 .za Domain Registrations, Transfers and Updates Are Unavailable 13m xneelo service
Started Nov 11, 2024, 01:20 PM UTC· resolved Nov 11, 2024, 01:34 PM UTC
- resolved Nov 11, 2024, 01:34 PM UTC
.za domain name registrations, transfers and updates are unavailable due to unexpected Registry downtime. Websites will continue to resolve during this time. Impacted: Domain administration
- resolved Feb 25, 2025, 08:04 AM UTC
.za domain name registrations, transfers and updates are unavailable due to unexpected Registry downtime. Websites will continue to resolve during this time. Impacted: Domain administration
Minor November 1, 2024 3D Secure Issues 5m xneelo service
Started Nov 01, 2024, 08:00 AM UTC· resolved Nov 01, 2024, 08:05 AM UTC
- resolved Nov 01, 2024, 08:05 AM UTC
Payfast are currently experiencing a 3D secure issue taking place across all banks and causing online card payments to fail. We are currently monitoring the issue via our 3rd party online card payment facilitators. Impacted: Payments
- resolved Feb 25, 2025, 08:18 AM UTC
Payfast are currently experiencing a 3D secure issue taking place across all banks and causing online card payments to fail. We are currently monitoring the issue via our 3rd party online card payment facilitators. Impacted: Payments