Xneelo incident

Delays with .co.za domain registration and renewals

Resolved after 1 hour 15 minutes, affecting xneelo service, on February 16, 2025.

resolved Mar 07, 2025, 11:25 AM UTC

Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration

Started
Feb 16, 2025, 11:15 AM UTC
Resolved
Feb 16, 2025, 12:30 PM UTC
Duration
1h 15m
Detected by Pingoru
Feb 16, 2025, 11:15 AM UTC

Affected components

xneelo service

Update timeline

  1. resolved Feb 16, 2025, 12:30 PM UTC

    Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration

  2. resolved Mar 07, 2025, 11:25 AM UTC

    Customers might receive a notice regarding their domain renewals not being successful and that the domain is currently in "PendingDelete". Customers can safely ignore this email and rest assured that their domains will be renewed successfully. Impacted: Domain administration

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