Resolved after 5 hours 58 minutes, affecting xneelo service, on May 19, 2025.
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
Affected components
Update timeline
- resolved May 19, 2025, 01:31 PM UTC
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
- resolved May 22, 2025, 02:03 PM UTC
Our Networking team has disabled the NAP BGP sessions from the one JNB edge router connected to the problem NAP network segment, letting the other router handle all the NAP traffic via the good NAP network segment. If you do encounter any further issues relating to the incident, please contact us via our contact us page: https://xneelo.co.za/contact-us/ Impacted: Managed Servers, Self-Managed Servers, Colocation, +1 more
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