Xneelo Outage History
Xneelo partial outage · 1 active incident View live status →Pingoru has recorded 150 incidents for Xneelo: 87 in the last 12 months and 28 in the last 90 days.
Incidents, newest first
Major January 28, 2026 Servers in FLK inaccessible due to network outage 4m xneelo service
Started Jan 28, 2026, 11:42 PM UTC· resolved Jan 28, 2026, 11:46 PM UTC
- resolved Jan 28, 2026, 11:46 PM UTC
All servers in the FLK region are currently inaccessible due to a network outage. We are currently investigating the cause. Impacted: Web Hosting
- resolved Sep 17, 2026, 11:49 AM UTC
All servers in the FLK region are currently inaccessible due to a network outage. We are currently investigating the cause. Impacted: Web Hosting
Minor January 27, 2026 Reduced Site Performance Under Investigation 3d xneelo service
Started Jan 27, 2026, 11:36 AM UTC· resolved Jan 30, 2026, 12:06 PM UTC
- resolved Jan 30, 2026, 12:06 PM UTC
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
- resolved Sep 17, 2026, 11:54 AM UTC
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
Minor January 20, 2026 Outgoing/Sending Email Delays 16d 4h xneelo service
Started Jan 20, 2026, 09:38 AM UTC· resolved Feb 05, 2026, 02:09 PM UTC
- resolved Feb 05, 2026, 02:09 PM UTC
Our third-party spam filter vendor successfully identified the root cause and resolved the issue. Impacted: Managed Hosting - Email
- resolved Sep 17, 2026, 11:59 AM UTC
Our third-party spam filter vendor successfully identified the root cause and resolved the issue. Impacted: Managed Hosting - Email
Minor January 3, 2026 International Traffic Blocked on www517.jnb1.host-h.net 1m xneelo service
Started Jan 03, 2026, 05:23 PM UTC· resolved Jan 03, 2026, 05:24 PM UTC
- resolved Jan 03, 2026, 05:24 PM UTC
Temporarily blocking international traffic on www517.jnb1.host-h.net to mitigate abuse.
- resolved Sep 17, 2026, 12:02 PM UTC
Temporarily blocking international traffic on www517.jnb1.host-h.net to mitigate abuse.
Minor January 2, 2026 konsoleH - Slow response and timeouts 1m xneelo service
Started Jan 02, 2026, 05:08 AM UTC· resolved Jan 02, 2026, 05:10 AM UTC
- resolved Jan 02, 2026, 05:10 AM UTC
Our customers may experience slowness and timeouts when navigating konsoleH. Our customers can still manage their services via the xneelo Control Panel Impacted: konsoleH
- resolved Sep 17, 2026, 09:30 AM UTC
Our customers may experience slowness and timeouts when navigating konsoleH. Our customers can still manage their services via the xneelo Control Panel Impacted: konsoleH
Minor December 31, 2025 Webmail services in Cape Town currently unreachable 3m xneelo service
Started Dec 31, 2025, 04:48 AM UTC· resolved Dec 31, 2025, 04:52 AM UTC
- resolved Dec 31, 2025, 04:52 AM UTC
Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail
- resolved Sep 17, 2026, 09:33 AM UTC
Customers will be unable to log into their webmail email accounts. Email accounts set up on devices and email programmes will still function as per normal. Impacted: Webmail
Minor December 30, 2025 xneelo Control Panel and konsoleH Connectivity Issues 3m xneelo service
Started Dec 30, 2025, 04:50 PM UTC· resolved Dec 30, 2025, 04:53 PM UTC
- resolved Dec 30, 2025, 04:53 PM UTC
We experienced intermittent konsoleH and xneelo Control Panel connectivity. This also affected tool functionality within konsoleH and xneelo Control Panel. Our xneelo Engineers have now resolved this issue, and services have been fully restored. Impacted: konsoleH
- resolved Oct 07, 2026, 10:47 AM UTC
We experienced intermittent konsoleH and xneelo Control Panel connectivity. This also affected tool functionality within konsoleH and xneelo Control Panel. Our xneelo Engineers have now resolved this issue, and services have been fully restored. Impacted: konsoleH
Minor December 17, 2025 Xneelo Control Panel: Intermittent Connection Errors 5m xneelo service
Started Dec 17, 2025, 07:18 AM UTC· resolved Dec 17, 2025, 07:24 AM UTC
- resolved Dec 17, 2025, 07:24 AM UTC
Attending: xneelo Engineers Symptoms: Customers may experience intermittent connection errors or long loading times for tools in the Xneelo Control Panel. Impacted: xneelo Control Panel, Orders
- resolved Sep 17, 2026, 09:48 AM UTC
Attending: xneelo Engineers Symptoms: Customers may experience intermittent connection errors or long loading times for tools in the Xneelo Control Panel. Impacted: xneelo Control Panel, Orders
Minor December 5, 2025 Live Chat and Email Support unavailable 4m xneelo service
Started Dec 05, 2025, 09:01 AM UTC· resolved Dec 05, 2025, 09:05 AM UTC
- resolved Dec 05, 2025, 09:05 AM UTC
We are aware of the issue and have escalated this to our team who are currently investigating the matter with our upstream provider. Impacted: Customer support
- resolved Sep 17, 2026, 09:50 AM UTC
We are aware of the issue and have escalated this to our team who are currently investigating the matter with our upstream provider. Impacted: Customer support
Minor November 18, 2025 Cloudflare Global Network experiencing issues 3m xneelo service
Started Nov 18, 2025, 02:34 PM UTC· resolved Nov 18, 2025, 02:38 PM UTC
- resolved Nov 18, 2025, 02:38 PM UTC
We are aware of a global Cloudflare outage that is also affecting our website and customer portals such as KonsoleH and the Control Panel, we are following updates closely from Cloudflare here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Impacted: konsoleH, xneelo Control Panel
- resolved Sep 17, 2026, 09:15 AM UTC
We are aware of a global Cloudflare outage that is also affecting our website and customer portals such as KonsoleH and the Control Panel, we are following updates closely from Cloudflare here: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7 Impacted: konsoleH, xneelo Control Panel
Minor November 6, 2025 Online Card Payments Currently Unavailable 3m xneelo service
Started Nov 06, 2025, 09:17 AM UTC· resolved Nov 06, 2025, 09:20 AM UTC
- resolved Nov 06, 2025, 09:20 AM UTC
Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments
- resolved Sep 17, 2026, 09:05 AM UTC
Our 3rd party online card payment merchant is currently experiencing issues, resulting in card payments towards xneelo accounts being unavailable. In the meantime, you are able to make an EFT or cash deposit payment by using the payment details on the following link: https://xneelo.co.za/help-centre/accounts-and-payments/xneelos-bank-details/ Impacted: Payments
Minor October 28, 2025 Apache2.4.65 Upgrade 1d 17h xneelo service
Started Oct 28, 2025, 02:27 PM UTC· resolved Oct 30, 2025, 08:16 AM UTC
- resolved Oct 30, 2025, 08:16 AM UTC
We are updating Apache across our hosting platform. If you are using a reverse proxy, CDN, monitoring service, or custom integration that connects to your website over HTTPS, please ensure it sends the correct SNI hostname when making the connection. Without SNI, HTTPS connections may fail. If you are using Cloudbric or the xneelo Helper plugin, no action is required on your part, as these services have already made the necessary updates. Impacted: Cloudbric
- resolved Mar 09, 2026, 11:44 AM UTC
We are updating Apache across our hosting platform. If you are using a reverse proxy, CDN, monitoring service, or custom integration that connects to your website over HTTPS, please ensure it sends the correct SNI hostname when making the connection. Without SNI, HTTPS connections may fail. If you are using Cloudbric or the xneelo Helper plugin, no action is required on your part, as these services have already made the necessary updates. Impacted: Cloudbric
Minor October 12, 2025 Networking Issues in CPT DC 4h 25m xneelo service
Started Oct 12, 2025, 07:27 AM UTC· resolved Oct 12, 2025, 11:53 AM UTC
- resolved Oct 12, 2025, 11:53 AM UTC
Network issues have been resolved and the services are now restored Impacted: Managed Servers
- resolved Apr 02, 2026, 10:33 AM UTC
Network issues have been resolved and the services are now restored Impacted: Managed Servers
Minor September 30, 2025 Control Panels Unavailable 5m xneelo service
Started Sep 30, 2025, 11:40 AM UTC· resolved Sep 30, 2025, 11:46 AM UTC
- resolved Sep 30, 2025, 11:46 AM UTC
Both control panels are currently inaccessible. Our engineers are investigating the matter. Impacted: konsoleH, xneelo Control Panel
- resolved Apr 02, 2026, 10:32 AM UTC
Both control panels are currently inaccessible. Our engineers are investigating the matter. Impacted: konsoleH, xneelo Control Panel
Minor September 29, 2025 Email issue with New Outlook 2h 35m xneelo service
Started Sep 29, 2025, 05:26 AM UTC· resolved Sep 29, 2025, 08:02 AM UTC
- resolved Sep 29, 2025, 08:02 AM UTC
Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application: - Email sending and receiving delays - Attachment errors - Missing folders in shared accounts - Failure to launch the application Recommended Actions - Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability. - Remove and re-add your mailbox (ensure you back up first). - Contact Microsoft Support if the issue persists. Impacted: Managed Hosting - Email
- resolved Nov 18, 2025, 10:11 AM UTC
Customers using the New Outlook email application may currently experience some of the following issues relating to a bug in the New Outlook email application: - Email sending and receiving delays - Attachment errors - Missing folders in shared accounts - Failure to launch the application Recommended Actions - Switch back to Classic Outlook (Help > Revert to old Outlook) for better stability. - Remove and re-add your mailbox (ensure you back up first). - Contact Microsoft Support if the issue persists. Impacted: Managed Hosting - Email
Minor September 25, 2025 Webmail Service Slowness 7m xneelo service
Started Sep 25, 2025, 10:16 AM UTC· resolved Sep 25, 2025, 10:23 AM UTC
- resolved Sep 25, 2025, 10:23 AM UTC
Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail
- resolved Nov 18, 2025, 10:00 AM UTC
Customers hosted in our Johannesburg Data centre may experience timeouts and slowness when accessing their webmail accounts. Our engineers are investing this matter. Impacted: Webmail
Minor September 22, 2025 Email Software Updates - Duplicate Emails 9m xneelo service
Started Sep 22, 2025, 08:16 AM UTC· resolved Sep 22, 2025, 08:25 AM UTC
- resolved Sep 22, 2025, 08:25 AM UTC
Due to a recent software upgrades, some email programmes connecting via POP may download certain emails again. The cause has been identified and a fix applied for this. If you have been impacted by this, you can delete the duplicate emails on your email programme as no further duplications should occur. We apologise for the inconvenience caused.
- resolved Nov 18, 2025, 08:06 AM UTC
Due to a recent software upgrades, some email programmes connecting via POP may download certain emails again. The cause has been identified and a fix applied for this. If you have been impacted by this, you can delete the duplicate emails on your email programme as no further duplications should occur. We apologise for the inconvenience caused.
Minor September 18, 2025 SiteBuilder launcher unavailable 20m xneelo service
Started Sep 18, 2025, 08:25 AM UTC· resolved Sep 18, 2025, 08:46 AM UTC
- resolved Sep 18, 2025, 08:46 AM UTC
The SiteBuilder launcher is currently inaccessible. Please note that websites remain accessible. Our team is investigating and we’ll share updates as soon as possible. Impacted: SiteBuilder
- resolved Sep 23, 2026, 02:16 PM UTC
The SiteBuilder launcher is currently inaccessible. Please note that websites remain accessible. Our team is investigating and we’ll share updates as soon as possible. Impacted: SiteBuilder
Minor September 17, 2025 Restore Backup tool failing to restore individual files in konsoleH and xneelo Control Panel 4m xneelo service
Started Sep 17, 2025, 06:14 AM UTC· resolved Sep 17, 2025, 06:18 AM UTC
- resolved Sep 17, 2025, 06:18 AM UTC
Restore Backup tool is failing to restore individual files, which includes multiple domains in konsoleH and xneelo Control Panel. Our system administrators are currently investigating the issue. Impacted: konsoleH, xneelo Control Panel
- resolved Nov 18, 2025, 08:45 AM UTC
Restore Backup tool is failing to restore individual files, which includes multiple domains in konsoleH and xneelo Control Panel. Our system administrators are currently investigating the issue. Impacted: konsoleH, xneelo Control Panel
Minor September 15, 2025 Domain Registration, Transfer, and Updates Unavailable 41m xneelo service
Started Sep 15, 2025, 01:59 PM UTC· resolved Sep 15, 2025, 02:41 PM UTC
- resolved Sep 15, 2025, 02:41 PM UTC
There is currently an issue affecting new domain registrations, transfers and domain updates. We are in contact with the registry engineers to resolve this issue as soon as possible. Impacted: Domain administration
- resolved Oct 30, 2025, 01:45 PM UTC
There is currently an issue affecting new domain registrations, transfers and domain updates. We are in contact with the registry engineers to resolve this issue as soon as possible. Impacted: Domain administration
Minor September 15, 2025 TruServ Servers Failing to Boot After Windows 2025 Update 62d 21h xneelo service
Started Sep 15, 2025, 09:57 AM UTC· resolved Nov 17, 2025, 07:16 AM UTC
- resolved Nov 17, 2025, 07:16 AM UTC
The issue is still ongoing; however, we have identified that performing a UEFI OS reinstall should resolve the error. Impacted: Self-Managed Servers
- resolved Mar 09, 2026, 11:46 AM UTC
The issue is still ongoing; however, we have identified that performing a UEFI OS reinstall should resolve the error. Impacted: Self-Managed Servers
Minor September 9, 2025 Domain Search Unavailable For New Domain Registrations 7m xneelo service
Started Sep 09, 2025, 01:07 PM UTC· resolved Sep 09, 2025, 01:14 PM UTC
- resolved Sep 09, 2025, 01:14 PM UTC
We are currently experiencing an issue affecting new domain registrations. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Orders
- resolved Sep 23, 2026, 02:13 PM UTC
We are currently experiencing an issue affecting new domain registrations. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Orders
Minor September 9, 2025 Xneelo Cache Service - Currently Unavailable 3m xneelo service
Started Sep 09, 2025, 09:02 AM UTC· resolved Sep 09, 2025, 09:06 AM UTC
- resolved Sep 09, 2025, 09:06 AM UTC
Websites using our Cache feature are currently unavailable. Our Engineers are investigating this matter.
- resolved Nov 18, 2025, 07:02 AM UTC
Websites using our Cache feature are currently unavailable. Our Engineers are investigating this matter.
Minor September 5, 2025 Domain Registration, Transfer, and Update Delays 6m xneelo service
Started Sep 05, 2025, 11:51 AM UTC· resolved Sep 05, 2025, 11:57 AM UTC
- resolved Sep 05, 2025, 11:57 AM UTC
We are currently experiencing an issue affecting new domain registrations and domain updates. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Domain administration, Orders
- resolved Sep 10, 2025, 06:31 AM UTC
We are currently experiencing an issue affecting new domain registrations and domain updates. Our team is actively investigating and working on restoring full functionality as quickly as possible. Impacted: Domain administration, Orders
Minor September 2, 2025 www45.flk1.host-h.net - Unavailable 56m xneelo service
Started Sep 02, 2025, 08:09 AM UTC· resolved Sep 02, 2025, 09:06 AM UTC
- resolved Sep 02, 2025, 09:06 AM UTC
Website and Email services on this host have been restored
- resolved Oct 03, 2025, 07:01 AM UTC
Website and Email services on this host have been restored