Resolved after 3 days, affecting xneelo service, on January 27, 2026.
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
Affected components
Update timeline
- resolved Jan 30, 2026, 12:06 PM UTC
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
- resolved Sep 17, 2026, 11:54 AM UTC
We have fully restored service by reverting a recent update to our security and monitoring systems. To further support the performance of your websites, we have also increased the resources allocated to our processing environment. These adjustments ensure a more stable and efficient hosting experience. We apologise for any inconvenience caused and thank you for your patience. Impacted: Web Hosting, Managed Servers, Customer support
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