WebEx incident
Developer API: Some Cisco-owned Webex bots are currently unable to receive or respond to user messages
Resolved after 1 hour 33 minutes, affecting Developer API, on October 23, 2026.
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Affected components
Update timeline
- investigating Oct 23, 2026, 01:40 PM UTC
Engineering is investigating an issue impacting the ability of some Webex bots to respond to user commands. Some users may experience failures when attempting to get a response from their Webex bots. This issue is impacting all regions. We will provide another update within one hour or sooner if additional information becomes available.
- identified Oct 23, 2026, 01:49 PM UTC
Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.
- identified Oct 23, 2026, 02:01 PM UTC
Engineering continues to implement mitigation measures to address this issue. We apologize for the inconvenience this may cause and will provide another update within one hour, or sooner if new information becomes available.
- monitoring Oct 23, 2026, 02:46 PM UTC
Engineering has completed remediation activities and services are now restored. We will continue to monitor to ensure service stability.
- resolved Oct 23, 2026, 03:13 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
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