WebEx Outage History

Component Status: Government / Developer API - N. America (West) - degraded_performance Government / Developer API - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue that is preventing Webex for Government users from accessing the My Apps page in Developer Portal. We will provide the next update in one hour or sooner should significant progress occur. We are working to restore the service and apologize for any inconvenience this may cause. Oct 7, 16:17 UTC

Component Status: Government / Collaboration Control Hub - N. America (West) - degraded_performance Government / Collaboration Control Hub - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue impacting the bulk management of Webex Workspaces from Collaboration Control Hub. Administrators are currently unable to export workspaces to CSV for bulk management tasks. We will provide the next update in one hour or sooner should significant progress occur. We are working to restore the service and apologize for any inconvenience this may cause. Oct 2, 12:47 UTC

Component Status: Commercial / Webex Contact Center Enterprise - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating a critical infrastructure service disruption affecting connectivity in the EMEA region. Users are currently experiencing the following impacts: • Users are intermittently unable to log in to Finesse • Calls are intermittently failing Our engineering teams are actively engaged in mitigating the impact and restoring full service functionality. We appreciate your patience during this time. Sep 30, 03:04 UTC

Component Status: Commercial / Webex Contact Center - EMEA - degraded_performance Commercial / Webex Contact Center - ANZ - degraded_performance Regions: EMEA, ANZ investigating - Engineering is investigating an issue that may cause some users in the EU and ANZ regions to experience failures with call delivery. Affected users may experience dead air or one-way audio when making calls. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. We are working to restore the service and apologize for any inconvenience this may cause. Sep 30, 03:15 UTC

Component Status: Commercial / Webex Meetings - APAC - degraded_performance Regions: APAC investigating - Engineering is investigating an issue which impacted multiple services in APAC region. Some users may experience cascade failure causing split meeting condition. Some users may experience one way audio in the meeting. Additionally, Some users may experience audio quality degradation. We are working towards service restoration and apologize for any inconvenience this may cause. Sep 30, 04:35 UTC

Component Status: Government / Collaboration Control Hub - N. America (West) - degraded_performance Government / Collaboration Control Hub - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where Webex for Government administrators are unable to access the App Integrations page in Collaboration Control Hub. We are working to restore access and apologize for any inconvenience caused. We will continue to monitor the situation closely and provide the next update in one hour, or sooner if significant progress is made. Sep 23, 17:12 UTC

Component Status: Commercial / Webex Contact Center - APAC - degraded_performance Government / Developer API - APAC - degraded_performance Regions: APAC investigating - Engineering is investigating an issue impacting Webex API service login flow. Webex Contact Center agents in Singapore region using CRM integrations, such as Salesforce, ServiceNow, Microsoft Dynamics 365, etc. are experiencing login failures. There is no issue logging in directly to the Webex Agent Desktop; therefore, as a workaround, agents can log in directly to the Webex Agent Desktop. Additionally, users in the APAC region may experience failures when logging in to the Developer Portal. We are working towards restoring services and apologize for the inconvenience this may cause. Sep 23, 12:28 UTC

Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue that is preventing users from configuring and using translations in Webex Meetings. We are working towards service restoration and apologize for any inconvenience this may cause. Sep 23, 01:01 UTC

Component Status: Commercial / Webex Contact Center Enterprise - N. America (West) - major_outage Commercial / Webex Contact Center Enterprise - N. America (East) - major_outage Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center Enterprise Agent Desktop. Some users may experience intermittent sign-in failures, including a red error banner. In some cases, agents may be logged out and required to sign in again. We are working to restore the service and apologize for any inconvenience this may cause. We will provide the next update in one hour, or sooner if there is a significant change in status. Sep 18, 19:24 UTC

Component Status: Commercial / Webex Contact Center - N. America (West) - degraded_performance Commercial / Webex Contact Center - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting Webex Contact Center in the US region, which is causing intermittent disconnections and unexpected sign-outs for some agents. While service connectivity is showing improvement, engineering teams are continuously monitoring the environment and investigating the underlying cause. We are advising agents who are still experiencing issues to perform a refresh of their browser or to restart their Agent Desktop session. We will continue to monitor the situation closely and provide the next update in 30 minutes or sooner should significant progress occur. We are actively working to fully restore service stability and are sincerely apologizing for the ongoing inconvenience. Sep 21, 15:00 UTC

Component Status: Commercial / Cisco BroadCloud - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue where Webex Calling Carrier Customers are unable to access to RialtoMarket portals. We are working to restore the service and apologize for any inconvenience caused. Sep 19, 11:18 UTC

Component Status: Government / Gateway and Solutions - N. America (West) - degraded_performance Government / Gateway and Solutions - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue causing Video Integration for Microsoft Teams (VIMT) calls to fail. We are working to restore service and apologize for any inconvenience this may cause. We will provide the next update in one hour, or sooner if there is a significant change in status. Sep 15, 20:15 UTC

Component Status: Government / Webex Calling - N. America (West) - degraded_performance Government / Webex Calling - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue affecting call recordings. Calls are working as expected, but recordings may not be available after the calls end. We are working to restore the service and apologize for any inconvenience this may cause. We will provide another update within 30 minutes or sooner if more information becomes available. Sep 11, 20:16 UTC

Component Status: Government / Developer API - N. America (West) - degraded_performance Government / Developer API - N. America (East) - degraded_performance Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue that may impact webhook functionality. This may result in failures with bots, notifications, or any other functionality utilizing webhooks. We will provide the next update in 30 minutes or sooner if new information becomes available. We are working to restore the service and apologize for any inconvenience this may cause. Sep 10, 19:16 UTC

Component Status: Commercial / Webex Calling - South America - degraded_performance Commercial / Webex Calling - Canada - degraded_performance Commercial / Webex Calling - N. America (West) - degraded_performance Commercial / Webex Calling - EMEA - degraded_performance Commercial / Webex Calling - ANZ - degraded_performance Commercial / Webex Calling - N. America (East) - degraded_performance Commercial / Webex Calling - APAC - degraded_performance Regions: N. America (West), N. America (East), South America, Canada, APAC, EMEA, ANZ investigating - Engineering is investigating an issue impacting users ability to add or delete Webex Calling devices in Webex Control Hub. We are working to restore the service and apologize for any inconvenience this may cause. Sep 6, 11:57 UTC

Component Status: Government / Gateway and Solutions - N. America (West) - major_outage Government / Gateway and Solutions - N. America (East) - major_outage Regions: N. America (East), N. America (West) investigating - Engineering is investigating an issue where some users may be unable to start Instant Connect meetings in the Webex for Government environment. Affected users may receive an error when attempting to start a meeting. We are working to restore the service and apologize for any inconvenience caused. Aug 31, 17:34 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Regions: N. America (West) investigating - Engineering is investigating connectivity issues with proxy server 69.168.16.27. The impact includes licensing compliance alarms, inaccessible CyberArk/Expressway services, and blocked UC app agent reachability from Control Hub. We appreciate your patience while we address this issue and apologize for any inconvenience this may cause." Aug 23, 10:01 UTC

Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue where some users may experience phone registration failures in the US region. We will provide the next update in one hour or sooner if new information becomes available. We appreciate your patience while we address this issue and apologize for any inconvenience this may cause. Aug 21, 16:58 UTC

Component Status: Commercial / Webex Contact Center - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue impacting Webex Contact Center users utilising campaign calls in EU region. Webex Contact Center users may experience failures utilising campaign calls. We are working to restore the service as soon as possible and apologize for any inconvenience this may cause. Aug 21, 09:21 UTC

Component Status: Commercial / Webex Control Hub - EMEA - degraded_performance Commercial / Webex Meetings - EMEA - degraded_performance Regions: EMEA investigating - Engineering is investigating an issue impacting multiple services in EU region. Some users may have experienced intermittent video call join failures, in meeting services like roster , calendar and mute/unmute functionalities and issues with IVR services between 06:38 - 07:11 UTC. Issue has been resurfaced impacting multiple services and is still being investigated. We are working to restore the service as soon as possible and will provide the next update in 30 minutes or sooner if new information becomes available apologize for any inconvenience this may cause. Aug 21, 07:48 UTC