WebEx incident

Gateway and Solutions: Some users may experience intermittent degraded audio/video quality when joining Microsoft Teams meetings via VIMT

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 24, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2026, 04:57 PM UTC
Resolved
Sep 24, 2026, 04:57 PM UTC
Duration
—
Detected by Pingoru
Sep 24, 2026, 04:57 PM UTC

Update timeline

  1. monitoring Sep 14, 2026, 08:45 PM UTC

    Component Status: Commercial / Gateway and Solutions - N. America (West) - degraded_performance Commercial / Gateway and Solutions - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) monitoring - Engineering is monitoring an issue that may impact some users joining Microsoft Teams meetings via VIMT. Users may experience intermittent degraded audio or video quality, and in some cases, calls may be routed through alternate regions, which can result in increased latency or a reduced meeting experience. Our teams are actively working with the vendor to investigate and resolve the underlying network issue. Until the vendor provides confirmation of resolution, customers may continue to experience intermittent media quality degradation and regional call routing changes during peak usage periods. We will provide the next update within 24 hours, or sooner if there is a significant change in status. Thank you for your patience while we work to address this service incident. Sep 14, 20:45 UTC