WebEx incident

Dedicated Instance/UCM Cloud - Extension mobility login and provisioning failures

Minor Resolved View vendor source →

WebEx experienced a minor incident on October 18, 2026, lasting 15h 11m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2026, 06:56 AM UTC
Resolved
Oct 18, 2026, 10:08 PM UTC
Duration
15h 11m
Detected by Pingoru
Oct 18, 2026, 06:56 AM UTC

Update timeline

  1. monitoring Oct 18, 2026, 06:56 AM UTC

    Component Status: Commercial / Dedicated Instance/UCM Cloud - N. America (West) - degraded_performance Commercial / Dedicated Instance/UCM Cloud - N. America (East) - degraded_performance Regions: N. America (West), N. America (East) investigating - Engineering is investigating an issue which is causing extension mobility login and provisioning failures for a small subset of customers in the US region. We apologize for any inconvenience this may cause. We will provide another update within one hour or sooner if we have additional information. Oct 18, 06:57 UTC