WebEx incident

Collaboration Control Hub: Some administrators are unable to remote access devices from Collaboration Control Hub

Minor Resolved View vendor source →

WebEx experienced a minor incident on September 9, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Sep 09, 2026, 01:20 PM UTC
Resolved
Sep 09, 2026, 01:20 PM UTC
Duration
—
Detected by Pingoru
Sep 09, 2026, 01:20 PM UTC

Update timeline

  1. monitoring Sep 09, 2026, 08:20 AM UTC

    Component Status: Commercial / Collaboration Control Hub - N. America (West) - degraded_performance Commercial / Collaboration Control Hub - EMEA - degraded_performance Commercial / Collaboration Control Hub - ANZ - degraded_performance Commercial / Collaboration Control Hub - N. America (East) - degraded_performance Commercial / Collaboration Control Hub - APAC - degraded_performance Regions: N. America (West), N. America (East), EMEA, APAC, ANZ investigating - Engineering is investigating an issue impacting remote access to devices from Collaboration Control Hub. Some administrators are unable to remotely access devices via Collaboration Control Hub. This issue is specific to the rare scenario where an organization's Common Identity data and user data are hosted in different geographic regions. This issue only impacts remote access to devices; all other device management features remain functional. We are working to restore services and apologize for the inconvenience this may cause. Sep 9, 08:20 UTC