WebEx incident
Collaboration Control Hub: Customers in the US region may experience intermittent errors or latency with user licensing, provisioning, and batch user management actions
Resolved after 2 hours 57 minutes, affecting Collaboration Control Hub, on October 22, 2026.
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
Affected components
Update timeline
- investigating Oct 22, 2026, 04:38 PM UTC
Engineering is investigating an issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. We are working to restore the service and apologize for any inconvenience caused.
- investigating Oct 22, 2026, 04:40 PM UTC
Engineering is investigating an issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. We will provide another update within one hour or sooner if additional information becomes available.
- identified Oct 22, 2026, 05:09 PM UTC
Engineering has identified the issue affecting user management, user licensing, and provisioning in Collaboration Control Hub for customers in the US region. Administrators may experience intermittent failures or latency when performing licensing, provisioning, or batch user management actions, including license updates and bulk user deletion jobs. Engineering is working to restore service stability. We will provide another update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.
- identified Oct 22, 2026, 06:04 PM UTC
Engineering continues working to mitigate the issue and restore service stability. We will provide another update within one hour or sooner if additional information becomes available. Thank you for your continued patience as we address this service incident.
- monitoring Oct 22, 2026, 07:07 PM UTC
Engineering has mitigated the impact on Collaboration Control Hub user management, licensing, and provisioning workflows. We will continue to monitor to ensure service stability. Thank you for your patience as we addressed this service incident.
- resolved Oct 22, 2026, 07:35 PM UTC
Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.
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