Webex Contact Center: Some agents may experience latency in real-time reporting in Analyzer

Update timeline

1. investigating Oct 22, 2026, 04:18 PM UTC

   Engineering is investigating an issue where some Webex Contact Center agents may experience latency in real-time reporting in Analyzer. Real-time agent data on the supervisor desktop is not affected. We will provide the next update in one hour or sooner should significant progress occur. We are working towards restoring the service and apologize for any inconvenience this may cause.

2. identified Oct 22, 2026, 04:28 PM UTC

   Engineering has identified the issue and is currently working towards service restoration. We will continue to monitor the situation closely and provide the next update in one hour or sooner should significant progress occur. Thank you for your continued patience as we address this service incident.

3. identified Oct 22, 2026, 05:30 PM UTC

   Engineering continues to implement mitigation measures to address the issue causing some Webex Contact Center agents to experience latency in real-time reporting in Analyzer. We will provide the next update in one hour, or sooner if significant progress is made. Thank you for your continued patience as we address this service incident.

4. identified Oct 22, 2026, 06:27 PM UTC

   Engineering continues to work toward resolving the remaining delays in real-time reporting for Analyzer. We are monitoring the environment closely to ensure full-service stability and will provide an update in four hours, or sooner if significant progress occurs. We apologize for the inconvenience and appreciate your continued patience.

5. monitoring Oct 22, 2026, 07:15 PM UTC

   Engineering has completed all the required mitigation activities and resolved the issue that caused some Webex Contact Center agents to experience latency in real-time reporting in Analyzer in the US region. We are continuing to monitor the environment closely to ensure ongoing service stability.

6. resolved Oct 22, 2026, 07:36 PM UTC

   Services remain healthy and stable, and the issue is now resolved. We appreciate your patience while we addressed this service incident.