Verkada Outage History

Verkada is up right now

Pingoru has recorded 92 incidents for Verkada: 78 in the last 12 months and 17 in the last 90 days.

Source: status.verkada.com

92incidents recorded
78last 12 months
17last 90 days
10 hourstypical duration
Incidents per month
01020AprMayJunJulAugSepOct6
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct5%
Pingoru began tracking Verkada in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 20261160 of 720 (8%)
May 202613164 of 744 (22%)
June 202611 of 720 (0%)
July 20268279 of 744 (38%)
August 2026425 of 744 (3%)
September 2026611 of 720 (1%)
October 2026627 of 593 (5%)

Incidents, newest first

Minor March 26, 2026 Some users are unable to perform AI searches in US-based organizations 23m Camera Analytics

Started Mar 26, 2026, 09:45 PM UTC· resolved Mar 26, 2026, 10:09 PM UTC

  1. investigating Mar 26, 2026, 09:45 PM UTC

    We are currently investigating this issue.

  2. identified Mar 26, 2026, 09:46 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 26, 2026, 09:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 26, 2026, 10:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 17, 2026 Issues loading Mailroom Home page on Command 36m Mailroom

Started Mar 17, 2026, 07:23 PM UTC· resolved Mar 17, 2026, 08:00 PM UTC

  1. investigating Mar 17, 2026, 07:23 PM UTC

    Verkada is investigating an issue where users are unable to load the Mailroom Home page on Command. The Mailroom app is not affected.

  2. investigating Mar 17, 2026, 07:31 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 17, 2026, 08:00 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026 Some users are experiencing issues with Access unlocks and user creation 5h 47m Access Control, Intercom

Started Mar 16, 2026, 08:35 PM UTC· resolved Mar 17, 2026, 02:23 AM UTC

  1. investigating Mar 16, 2026, 08:35 PM UTC

    We are currently investigating this issue.

  2. identified Mar 16, 2026, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 17, 2026, 12:17 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Mar 17, 2026, 12:30 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Mar 17, 2026, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 12, 2026 Alarms page crashing after changes to response levels 23m Alarms

Started Mar 12, 2026, 04:50 PM UTC· resolved Mar 12, 2026, 05:13 PM UTC

  1. investigating Mar 12, 2026, 04:50 PM UTC

    Verkada engineering is aware of an issue where the alarms page does not load under some circumstances such as changing response levels. We are currently investigating.

  2. resolved Mar 12, 2026, 05:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 24, 2026 Cellular Gateways and CR63-E Cameras on Verkada SIM profiles offline 21h 12m Streaming Live Footage, Streaming Historical Footage, Camera Analytics, Cellular Gateway

Started Feb 24, 2026, 02:00 PM UTC· resolved Feb 25, 2026, 11:12 AM UTC

  1. investigating Feb 24, 2026, 02:00 PM UTC

    We are currently investigating this issue. Our upstream network provider is experiencing an outage affecting USA Verizon profiles on 4G/LTE.

  2. monitoring Feb 24, 2026, 02:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Feb 24, 2026, 03:35 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Feb 25, 2026, 11:12 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 19, 2026 Unable to add badges to Apple Wallet in Verkada Pass App 3h 46m Access Control

Started Feb 19, 2026, 09:04 PM UTC· resolved Feb 20, 2026, 12:50 AM UTC

  1. investigating Feb 19, 2026, 09:04 PM UTC

    We are currently investigating this issue

  2. identified Feb 19, 2026, 10:19 PM UTC

    The issue has been identified and we are working on a fix.

  3. resolved Feb 20, 2026, 12:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 12, 2026 Device management might be broken for adding/deleting devices in command 26m Device Claiming, Access Control, Alarms, Sensors and 2 more

Started Feb 12, 2026, 11:11 PM UTC· resolved Feb 12, 2026, 11:38 PM UTC

  1. investigating Feb 12, 2026, 11:11 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 12, 2026, 11:25 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 12, 2026, 11:38 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 12, 2026 New and Classic Alarms LTE Modules having connectivity issues 6h 2m Alarms

Started Feb 12, 2026, 03:10 PM UTC· resolved Feb 12, 2026, 09:12 PM UTC

  1. investigating Feb 12, 2026, 03:10 PM UTC

    Our upstream network provider is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks.

  2. monitoring Feb 12, 2026, 04:50 PM UTC

    Our upstream network provider is experiencing an outage affecting new registrations on their 2G, 3G, and 4G/LTE networks.

  3. resolved Feb 12, 2026, 09:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 10, 2026 Issues with remote unlocks and calls on Intercom 6h 43m Intercom

Started Feb 10, 2026, 03:13 PM UTC· resolved Feb 10, 2026, 09:56 PM UTC

  1. investigating Feb 10, 2026, 03:13 PM UTC

    We are aware of issues with remote unlocks and calls taking a long time.

  2. identified Feb 10, 2026, 07:20 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Feb 10, 2026, 09:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 3, 2026 Unable to add Pass App badge to Apple Wallet 2h 41m Access Control

Started Feb 03, 2026, 03:10 PM UTC· resolved Feb 03, 2026, 05:52 PM UTC

  1. investigating Feb 03, 2026, 03:10 PM UTC

    We are currently investigating this issue

  2. identified Feb 03, 2026, 04:05 PM UTC

    The issue has been identified and we are implementing a fix.

  3. resolved Feb 03, 2026, 05:52 PM UTC

    We have implemented the fix.

Read the full incident report →

Major January 27, 2026 Intercoms unable to unlock doors 4h 17m Intercom

Started Jan 27, 2026, 07:07 AM UTC· resolved Jan 27, 2026, 11:25 AM UTC

  1. investigating Jan 27, 2026, 07:07 AM UTC

    We have identified an issue with Intercoms unlocking doors via entry code, keycard, and Bluetooth. Intercom calls, Remote unlock, and Web unlock remain functional. Our engineering team is investigating and will provide further updates as they become available.

  2. monitoring Jan 27, 2026, 07:50 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 27, 2026, 11:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical January 13, 2026 Government customers are unable to view history and motion events 1h 3m Streaming Historical Footage

Started Jan 13, 2026, 03:46 PM UTC· resolved Jan 13, 2026, 04:50 PM UTC

  1. investigating Jan 13, 2026, 03:46 PM UTC

    We are currently investigating this issue.

  2. identified Jan 13, 2026, 03:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 13, 2026, 04:16 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Jan 13, 2026, 04:16 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Jan 13, 2026, 04:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 9, 2026 Chat system is loading slowly 1h 27m Verkada Support

Started Jan 09, 2026, 08:12 PM UTC· resolved Jan 09, 2026, 09:40 PM UTC

  1. investigating Jan 09, 2026, 08:12 PM UTC

    Seeing delays for our support chat due to an issue with our upstream provider. Please call in to North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300 or email [email protected] for immediate support assistance

  2. identified Jan 09, 2026, 09:03 PM UTC

    Seeing delays for our support chat due to an issue with our upstream provider. Please call in to North America: +1 (650) 514-2500 Latin America: +52 55 9990 8275 Europe: +44 (0)20 3048 6050 Asia / Pacific: +61 (2725) 99300 or email [email protected] for immediate support assistance

  3. resolved Jan 09, 2026, 09:40 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 9, 2026 Issues loading & administering devices in Command 14h 58m

Started Jan 09, 2026, 02:56 AM UTC· resolved Jan 09, 2026, 05:54 PM UTC

  1. investigating Jan 09, 2026, 02:56 AM UTC

    Verkada engineering is investigating issues with our Command platform. Customers may experience issues with device administration and device status reporting.

  2. monitoring Jan 09, 2026, 06:09 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jan 09, 2026, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 7, 2026 Some customers are reporting few alarm devices falling offline 47m Alarms

Started Jan 07, 2026, 11:03 PM UTC· resolved Jan 07, 2026, 11:51 PM UTC

  1. investigating Jan 07, 2026, 11:03 PM UTC

    We have reports of few alarm devices falling offline. Engineering is looking into it.

  2. identified Jan 07, 2026, 11:16 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 07, 2026, 11:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 07, 2026, 11:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 7, 2026 Verkada Command loading slowly 21m Streaming Live Footage, Streaming Historical Footage, Camera Analytics

Started Jan 07, 2026, 08:38 PM UTC· resolved Jan 07, 2026, 08:59 PM UTC

  1. monitoring Jan 07, 2026, 08:38 PM UTC

    Verkada engineering is investigating an issue where some resources were slow to load.

  2. resolved Jan 07, 2026, 08:59 PM UTC

    Verkada's engineering team identified the issue and applied a mitigation and we have observed functionality returning to normal.

Read the full incident report →

Minor December 9, 2025 Some customers are unable to load pages on Command web. 45m Login System, Events and Notifications, Streaming Live Footage

Started Dec 09, 2025, 06:58 PM UTC· resolved Dec 09, 2025, 07:44 PM UTC

  1. investigating Dec 09, 2025, 06:58 PM UTC

    We are currently investigating reports of users being unable to load the Cameras home page.

  2. investigating Dec 09, 2025, 07:24 PM UTC

    We are continuing to investigate this issue.

  3. resolved Dec 09, 2025, 07:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 24, 2025 Non-admins may not see nearby doors in the pass app. 14h 29m Access Control

Started Nov 24, 2025, 12:15 PM UTC· resolved Nov 25, 2025, 02:44 AM UTC

  1. investigating Nov 25, 2025, 02:35 AM UTC

    We are currently investigating this issue.

  2. resolved Nov 25, 2025, 02:44 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 14, 2025 Access Level Exceptions not working 4h 57m Access Control

Started Nov 14, 2025, 04:12 PM UTC· resolved Nov 14, 2025, 09:09 PM UTC

  1. investigating Nov 14, 2025, 04:12 PM UTC

    We are currently investigating this issue.

  2. identified Nov 14, 2025, 04:34 PM UTC

    This issue has been identified and we are working on a fix.

  3. resolved Nov 14, 2025, 09:09 PM UTC

    We have resolved this incident.

Read the full incident report →

Minor November 13, 2025 Delayed Alert Delivery 10h 46m Events and Notifications

Started Nov 13, 2025, 01:05 AM UTC· resolved Nov 13, 2025, 11:51 AM UTC

  1. identified Nov 13, 2025, 01:05 AM UTC

    Our engineering team identified an issue where some alerts are delayed. The backlog of events is being processed and no data will be lost.

  2. resolved Nov 13, 2025, 11:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major November 10, 2025 Issues loading Analytics in organizations within the US-Region 1h 31m Camera Analytics

Started Nov 10, 2025, 01:22 PM UTC· resolved Nov 10, 2025, 02:53 PM UTC

  1. investigating Nov 10, 2025, 01:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Nov 10, 2025, 02:44 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Nov 10, 2025, 02:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor November 4, 2025 Some Viewing Station features degraded due to earlier outage 3d 1h Viewing Station

Started Nov 04, 2025, 10:08 PM UTC· resolved Nov 07, 2025, 11:09 PM UTC

  1. investigating Nov 04, 2025, 10:08 PM UTC

    As part of a fix for the outage earlier this afternoon, two features are degraded: Motion Smart Tiles are not operational. Cameras connected via a Gateway will show thumbnails in tiles as normal, but won't automatically stream video when motion is detected. Our engineering team is working to restore full operations to these services.

  2. identified Nov 04, 2025, 10:09 PM UTC

    As part of a fix for the outage earlier this afternoon, two features are degraded: Motion Smart Tiles are not operational. Cameras connected via a Gateway will show thumbnails in tiles as normal, but won't automatically stream video when motion is detected. Our engineering team is working to restore full operations to these services.

  3. resolved Nov 07, 2025, 11:09 PM UTC

    Repairs have been made to the service and Viewing Station motion Smart Tiles and functionally should be working normally.

Read the full incident report →

Critical November 4, 2025 Unable to log in to Verkada Command 31m Login System

Started Nov 04, 2025, 07:08 PM UTC· resolved Nov 04, 2025, 07:39 PM UTC

  1. investigating Nov 04, 2025, 07:08 PM UTC

    Verkada engineering is investigating an issue where users are unable to log in. This may result in disruptions to other parts of the Command platform.

  2. investigating Nov 04, 2025, 07:27 PM UTC

    Verkada has identified and corrected the issue. Some services may be slowed during the recovery process.

  3. monitoring Nov 04, 2025, 07:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Nov 04, 2025, 07:39 PM UTC

    Services have recovered or been stable since the fix was implemented.

Read the full incident report →

Minor October 31, 2025 Government customers are unable to view video playback on the alerts page 3h 41m Events and Notifications

Started Oct 31, 2025, 02:23 PM UTC· resolved Oct 31, 2025, 06:05 PM UTC

  1. investigating Oct 31, 2025, 02:23 PM UTC

    We are currently investigating this issue.

  2. identified Oct 31, 2025, 03:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 31, 2025, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 06:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 28, 2025 Verkada Guest's Security Screen is failing to progress 14m Guest

Started Oct 28, 2025, 04:10 PM UTC· resolved Oct 28, 2025, 04:24 PM UTC

  1. investigating Oct 28, 2025, 04:10 PM UTC

    We are currently investigating this issue.

  2. monitoring Oct 28, 2025, 04:18 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 28, 2025, 04:24 PM UTC

    This incident has been resolved.

Read the full incident report →