Resolved after 6 hours 43 minutes, affecting Intercom, on February 10, 2026.
The issue has been identified and a fix is being implemented.
Affected components
Intercom
Update timeline
- investigating Feb 10, 2026, 03:13 PM UTC
We are aware of issues with remote unlocks and calls taking a long time.
- identified Feb 10, 2026, 07:20 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Feb 10, 2026, 09:56 PM UTC
This incident has been resolved.
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