Resolved after 4 hours 17 minutes, affecting Intercom, on January 27, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Intercom
Update timeline
- investigating Jan 27, 2026, 07:07 AM UTC
We have identified an issue with Intercoms unlocking doors via entry code, keycard, and Bluetooth. Intercom calls, Remote unlock, and Web unlock remain functional. Our engineering team is investigating and will provide further updates as they become available.
- monitoring Jan 27, 2026, 07:50 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jan 27, 2026, 11:25 AM UTC
This incident has been resolved.
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