Verkada incident

Government customers are unable to view video playback on the alerts page

Resolved after 3 hours 41 minutes, affecting Events and Notifications, on October 31, 2025.

monitoring Oct 31, 2025, 06:00 PM UTC

A fix has been implemented and we are monitoring the results.

Started
Oct 31, 2025, 02:23 PM UTC
Resolved
Oct 31, 2025, 06:05 PM UTC
Duration
3h 41m
Detected by Pingoru
Oct 31, 2025, 02:23 PM UTC

Affected components

Events and Notifications

Update timeline

  1. investigating Oct 31, 2025, 02:23 PM UTC

    We are currently investigating this issue.

  2. identified Oct 31, 2025, 03:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 31, 2025, 06:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 31, 2025, 06:05 PM UTC

    This incident has been resolved.

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