Vena Solutions Outage History
Vena Solutions is up right nowPingoru has recorded 50 incidents for Vena Solutions: 37 in the last 12 months and 7 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 3 | 11 of 720 (2%) |
| May 2026 | 2 | 5 of 744 (1%) |
| June 2026 | 3 | 55 of 720 (8%) |
| July 2026 | 3 | 2 of 744 (0%) |
| August 2026 | 1 | 3 of 744 (0%) |
| September 2026 | 2 | 10 of 720 (1%) |
| October 2026 | 3 | 17 of 591 (3%) |
Incidents, newest first
Minor December 11, 2025 V365 - Compatibility Error 23h 1m EU1
Started Dec 11, 2025, 02:26 PM UTC· resolved Dec 12, 2025, 01:28 PM UTC
- investigating Dec 11, 2025, 02:26 PM UTC
We are actively investigating an issue impacting V365 that is preventing files from being processed. Our support teams are working to resolve the problem, and we will provide updates as progress is made.
- monitoring Dec 11, 2025, 06:58 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 12, 2025, 01:28 PM UTC
This incident has been resolved.
Minor December 10, 2025 US1 - ETL Jobs Queued 1h 55m US1
Started Dec 10, 2025, 08:58 PM UTC· resolved Dec 10, 2025, 10:54 PM UTC
- investigating Dec 10, 2025, 08:58 PM UTC
We are currently investigating an issue with ETLs on our US1 hub. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Dec 10, 2025, 10:26 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 10, 2025, 10:54 PM UTC
This incident has been resolved.
Minor December 2, 2025 V365 Service Degradation 1h 24m CA3
Started Dec 02, 2025, 06:01 PM UTC· resolved Dec 02, 2025, 07:26 PM UTC
- identified Dec 02, 2025, 06:01 PM UTC
We have identified an issue with V365, and are rolling out a fix shortly. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Dec 02, 2025, 06:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Dec 02, 2025, 07:26 PM UTC
This incident has been resolved.
Minor November 10, 2025 ETL Jobs Queued 43m US1, US2, US3, US4 and 1 more
Started Nov 10, 2025, 05:47 PM UTC· resolved Nov 10, 2025, 06:30 PM UTC
- identified Nov 10, 2025, 05:47 PM UTC
We have identified an issue with some ETL Jobs stuck in queued state, and are rolling out a fix shortly. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Nov 10, 2025, 06:20 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 10, 2025, 06:30 PM UTC
This incident has been resolved.
Minor November 5, 2025 Modeler(ETL Export Tool not Loading) - US2 1h 30m US2
Started Nov 05, 2025, 05:43 PM UTC· resolved Nov 05, 2025, 07:14 PM UTC
- identified Nov 05, 2025, 05:43 PM UTC
We have identified an issue with ETL Export Tool page in Modeler not loading for US2 hub, and are rolling out a fix shortly. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Nov 05, 2025, 06:48 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Nov 05, 2025, 07:14 PM UTC
This incident has been resolved.
Minor November 4, 2025 ETL (Drill Transactions) Issue - US1 5h 3m US1
Started Nov 04, 2025, 04:15 PM UTC· resolved Nov 04, 2025, 09:19 PM UTC
- investigating Nov 04, 2025, 04:15 PM UTC
We are currently investigating an issue with ETLs (Drill Transactions) on our US1 hub. Our support teams are engaged, and we will keep you updated on our progress.
- identified Nov 04, 2025, 06:16 PM UTC
Our team has identified the cause of the issue and is actively working to resolve it. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Nov 04, 2025, 08:55 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 04, 2025, 08:55 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 04, 2025, 09:19 PM UTC
This incident has been resolved.
Minor November 3, 2025 US1 - ETL and Vena Tables issue 1h 36m US1
Started Nov 03, 2025, 05:53 PM UTC· resolved Nov 03, 2025, 07:29 PM UTC
- investigating Nov 03, 2025, 05:53 PM UTC
We are currently investigating an issue with Vena Tables and ETLs on our US1 hub. Our support teams are engaged, and we will keep you updated on our progress.
- monitoring Nov 03, 2025, 06:24 PM UTC
Our team has identified the cause of the issue affecting the Vena tables and ETLs on our US1 hub and is actively working to resolve it. Our support teams are engaged, and we will keep you updated on our progress.
- resolved Nov 03, 2025, 07:29 PM UTC
The issue affecting Vena Tables and ETLs on our US1 hub has been resolved. Our teams have confirmed that services are operating normally. Thank you for your patience while we worked to restore stability.
Major October 29, 2025 V365 - unavailable 5h 5m US1, US2, US3, US4 and 7 more
Started Oct 29, 2025, 05:15 PM UTC· resolved Oct 29, 2025, 10:21 PM UTC
- investigating Oct 29, 2025, 05:15 PM UTC
Our cloud provider has reported an incident currently affecting the V365 feature. We are actively engaged with their team to mitigate the impact and restore full functionality at the earliest opportunity.
- identified Oct 29, 2025, 05:48 PM UTC
The issue impacting our Add-ins has been identified as related to a global incident affecting Microsoft services. We are actively monitoring the situation and awaiting further updates from Microsoft on their progress toward resolution. https://azure.status.microsoft/en-us/status
- monitoring Oct 29, 2025, 09:01 PM UTC
Microsoft has implemented a fix, and we’re seeing signs of recovery. Microsoft expects full resolution by 23:20 UTC today (Oct 29, 2025). We’ll continue to monitor the situation closely and provide updates as progress is made.
- resolved Oct 29, 2025, 10:21 PM UTC
This incident has been resolved.
Major October 28, 2025 SSO Login Issue - CA3 29m CA3
Started Oct 28, 2025, 03:42 PM UTC· resolved Oct 28, 2025, 04:12 PM UTC
- investigating Oct 28, 2025, 03:42 PM UTC
We are currently investigating an issue affecting users accessing Vena using SSO authentication. Our support teams are actively working to resolve this.
- identified Oct 28, 2025, 04:02 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 28, 2025, 04:12 PM UTC
This incident has been resolved.
Major October 24, 2025 Vena Copilot unavailable - US1, US2, US3, US5 4h 54m US1, US2, US3, US5
Started Oct 24, 2025, 08:57 PM UTC· resolved Oct 25, 2025, 01:52 AM UTC
- investigating Oct 24, 2025, 08:57 PM UTC
We are currently investigating an issue with Vena Copilot. Our support teams are engaged, and we will keep you updated on our progress.
- identified Oct 24, 2025, 10:57 PM UTC
Our cloud provider is experiencing an issue affecting Copilot services in US regions. Users may encounter authentication errors. We’re actively working with the provider to restore full service.
- resolved Oct 25, 2025, 01:52 AM UTC
The issue affecting Copilot functionality in US regions has been resolved. All services are now operating normally.
Minor October 24, 2025 EU1 - template download error 2h 9m EU1
Started Oct 24, 2025, 02:56 PM UTC· resolved Oct 24, 2025, 05:06 PM UTC
- investigating Oct 24, 2025, 02:56 PM UTC
We are investigating an issue affecting downloading templates on the EU1 hub. Our support teams are engaged, and we will keep you updated on our progress.
- identified Oct 24, 2025, 04:26 PM UTC
The team has identified the root cause of the problem impacting template downloads and is working diligently to restore normal functionality as soon as possible.
- resolved Oct 24, 2025, 05:06 PM UTC
The problem impacting template functionality has been fully resolved. Service is now operating normally.
Minor October 23, 2025 ETL Jobs performance in US5 1h 41m US5
Started Oct 23, 2025, 03:37 PM UTC· resolved Oct 23, 2025, 05:18 PM UTC
- investigating Oct 23, 2025, 03:37 PM UTC
We are currently investigating an issue impacting ETL job performance in our US5 hub, resulting in delayed or slow data processing.
- monitoring Oct 23, 2025, 04:12 PM UTC
Our team has identified the cause of the issue affecting ETL job performance in the US5 hub and is actively working to resolve it. Our support teams are engaged and we will keep you updated on our progress.
- resolved Oct 23, 2025, 05:18 PM UTC
The issue affecting ETL job performance in the US5 hub has been resolved. Our teams have confirmed that services are operating normally. Thank you for your patience while we worked to restore stability
Major October 20, 2025 Vena - Partial Outage 1d 1h US1, US2, US4, SS
Started Oct 20, 2025, 02:23 PM UTC· resolved Oct 21, 2025, 04:02 PM UTC
- investigating Oct 20, 2025, 02:23 PM UTC
We are currently experiencing a service outage affecting the Vena platform hubs in the us-east-1 region. Our team has identified the issue as being related to our cloud service provider, AWS, and is actively working to restore full functionality as quickly as possible.
- investigating Oct 20, 2025, 04:22 PM UTC
Due to the ongoing AWS outage, our platform is currently facing issues with audit history (data is retained but not visible) and interminent failures Vena tables, ETLs, and APIs. We are closely monitoring the situation and will share updates as they come in.
- investigating Oct 20, 2025, 06:26 PM UTC
We are observing signs of recovery and services are beginning to stabilize. Our team continues to actively monitor the situation until full stability is confirmed across all affected components.
- identified Oct 20, 2025, 07:53 PM UTC
Our team continues monitoring the systems until full stability is confirmed, and will share updates as they come in.
- monitoring Oct 20, 2025, 09:08 PM UTC
We are currently monitoring the US2 and US4 hubs, which remain stable. We continue to observe infrastructure issues affecting the US1 and SS hubs and are awaiting further updates from our cloud service provider. Our team is actively monitoring the situation and will provide additional information as it becomes available.
- monitoring Oct 20, 2025, 10:18 PM UTC
We have observed recovery in the SS hub, which is now fully operational and stable. The US2 and US4 hubs remain functional. Our team is monitoring all hubs closely and will share additional updates as they become available.
- monitoring Oct 21, 2025, 12:26 AM UTC
Our team continues to monitor all hubs closely. The US1 hub remains affected by the infrastructure issues from our cloud service provider. We will share additional updates as they become available.
- monitoring Oct 21, 2025, 02:22 AM UTC
We have identified that the remaining issues impacting the US1 hub are due to ongoing infrastructure problems reported by our cloud provider. Our team is continuing to monitor system health and will provide further updates as the situation progresses.
- monitoring Oct 21, 2025, 04:00 AM UTC
The US1 hub is showing recovery, and core services are processing queued workloads. Some ETL delays may continue as systems stabilize. Other hubs remain fully operational.
- monitoring Oct 21, 2025, 08:41 AM UTC
The US1 hub has now fully recovered and is operational. We will continue to observe the environment to ensure stability across all regions.
- monitoring Oct 21, 2025, 09:33 AM UTC
The US1 hub has recovered from the earlier infrastructure issues and is operational, though we are still observing ETL issues in this hub. We will provide further updates as we continue to monitor and validate stability. Other hubs remain fully operational.
- monitoring Oct 21, 2025, 02:34 PM UTC
The US1 hub remains stable and fully functional. We’re keeping it under close observation until our cloud provider confirms complete resolution of the latest infrastructure issues
- resolved Oct 21, 2025, 04:02 PM UTC
These hubs are stable and fully operational, and our team has confirmed normal performance across the impacted services.
Critical September 12, 2025 Vena US5 Currently Unavailable 30m US5
Started Sep 12, 2025, 02:44 PM UTC· resolved Sep 12, 2025, 03:14 PM UTC
- investigating Sep 12, 2025, 02:44 PM UTC
Users in US5 are currently unable to access Vena. Our support teams are working on the issue and we will provide updates as progress is made
- investigating Sep 12, 2025, 02:48 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 12, 2025, 03:04 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 12, 2025, 03:14 PM UTC
This incident has been resolved.
Notice September 5, 2025 Users may see an extra “Accept and Continue” step in Excel reports due to a Microsoft issue affecting all add-ins. Vena templates remain usable 2d 22h US1, US2, US3, US4 and 7 more
Started Sep 05, 2025, 09:23 PM UTC· resolved Sep 08, 2025, 07:46 PM UTC
- investigating Sep 05, 2025, 09:23 PM UTC
Some users may see an extra “Accept and Continue” prompt when opening Vena reports in Excel. This is a result of a wider issue currently affecting all Office add-ins, not just Vena. The good news: this does not affect your ability to use Vena. Once you accept the prompt, you can continue working as normal. We’re monitoring this closely and working with the appropriate teams at Microsoft to restore the usual seamless experience.
- identified Sep 05, 2025, 09:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 08, 2025, 03:30 PM UTC
The issue with the “Accept and Continue” prompt has been addressed. We are currently monitoring and validating to ensure it is fully resolved and will provide a final confirmation soon.
- resolved Sep 08, 2025, 07:46 PM UTC
This incident has been resolved.
Minor August 28, 2025 V365 Processing Errors 1d 4h US1, US2, US3, US4 and 7 more
Started Aug 28, 2025, 07:02 PM UTC· resolved Aug 30, 2025, 12:01 AM UTC
- investigating Aug 28, 2025, 07:02 PM UTC
We are currently investigating an issue with V365 that is causing errors during file processing. Our support teams are engaged and we will keep you updated on our progress.
- monitoring Aug 28, 2025, 10:04 PM UTC
The investigation is still ongoing, and we will continue to monitor this issue.
- resolved Aug 30, 2025, 12:01 AM UTC
This incident has been resolved.
Minor May 13, 2025 Vena Copilot Service Degradation 6h 19m US1, US2, US3, US5
Started May 13, 2025, 06:35 PM UTC· resolved May 14, 2025, 12:55 AM UTC
- investigating May 13, 2025, 06:35 PM UTC
We are currently investigating an issue impacting the Vena Copilot Service in US2 and US3 hubs. The service is degraded with end users experiencing intermittent errors in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.
- investigating May 13, 2025, 06:51 PM UTC
We are continuing to investigate this issue.
- monitoring May 13, 2025, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2025, 10:56 PM UTC
We are continuing to monitor for any further issues.
- resolved May 14, 2025, 12:55 AM UTC
This incident has been resolved.
Minor May 8, 2025 Vena 365 Excel 2504 Compatibility Issue – Windows 8d 19h US1, US2, US3, US4 and 7 more
Started May 08, 2025, 06:35 PM UTC· resolved May 17, 2025, 02:22 PM UTC
- investigating May 08, 2025, 06:35 PM UTC
We are currently investigating reported issues affecting Vena 365 for Windows users running Excel Version 2504. Our support teams are actively engaged and working to identify the root cause. If you have not yet updated to Excel Version 2504, we advise holding off for now. If you're already impacted, consider switching your Office update channel from Current to Monthly Enterprise as a temporary workaround.
- monitoring May 15, 2025, 12:15 AM UTC
A permanent fix is being rolled out in phases over the next 5 business days to ensure stability across the Vena platform. If you are still experiencing issues, your environment may not yet have received the update. If the issue persists after the rollout period or if you require immediate assistance, please have a designated representative from your organization contact the Vena Support team. As a result of this resolution, the previously recommended workarounds are no longer necessary. We sincerely apologize for the disruption and thank you for your patience as we worked to resolve the issue.
- resolved May 17, 2025, 02:22 PM UTC
This incident has been resolved.