Resolved after 6 hours 19 minutes, affecting US1 and US2 and 1 more, on May 13, 2025.
We are continuing to monitor for any further issues.
Affected components
US1US2US3US5
Update timeline
- investigating May 13, 2025, 06:35 PM UTC
We are currently investigating an issue impacting the Vena Copilot Service in US2 and US3 hubs. The service is degraded with end users experiencing intermittent errors in these hubs. We apologize for the inconvenience and appreciate your patience while our engineering teams actively investigate this issue.
- investigating May 13, 2025, 06:51 PM UTC
We are continuing to investigate this issue.
- monitoring May 13, 2025, 09:07 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring May 13, 2025, 10:56 PM UTC
We are continuing to monitor for any further issues.
- resolved May 14, 2025, 12:55 AM UTC
This incident has been resolved.
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