Resolved after 10 hours 53 minutes, affecting US1 and US2 and 1 more, on October 6, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Oct 06, 2026, 09:10 PM UTC
We are currently investigating an issue affecting version 1.2026.922.1546 of the Vena Desktop Add-In. An error message ("Please re-login on the Vena website and download the template again to continue.") is shown when users open a Vena template while another workbook (Vena or non-Vena) is already open in Excel. This issue can be avoided by ensuring another workbook is not already open while opening a Vena template.
- monitoring Oct 06, 2026, 10:51 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 07, 2026, 08:03 AM UTC
This incident has been resolved.
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