Tyro Outage History

Tyro is up right now

Pingoru has recorded 68 incidents for Tyro: 43 in the last 12 months and 14 in the last 90 days.

Source: status.tyro.com

68incidents recorded
43last 12 months
14last 90 days
19 hourstypical duration
Incidents per month
0510AprMayJunJulAugSepOct2
Share of hours with an open incident, any severity
0%50%100%AprMayJunJulAugSepOct1%
Pingoru began tracking Tyro in April 2026, so earlier months are not shown. Hover a bar for its value.
Show as a table
MonthIncidentsHours with an open incident
April 2026426 of 720 (4%)
May 202621 of 744 (0%)
June 202622 of 720 (0%)
July 2026921 of 744 (3%)
August 2026419 of 744 (3%)
September 202656 of 720 (1%)
October 202626 of 590 (1%)

Incidents, newest first

Major July 15, 2025 Tyro Pro transaction processing 1h 12m Transaction Processing Systems

Started Jul 15, 2025, 05:11 AM UTC· resolved Jul 15, 2025, 06:23 AM UTC

  1. investigating Jul 15, 2025, 05:11 AM UTC

    We’re currently experiencing an issue impacting some customers’ ability to process transactions on a Tyro Pro machine. The team are looking into this urgently and will provide further updates as soon as possible. We’re sorry for any inconvenience being experienced.

  2. resolved Jul 15, 2025, 06:23 AM UTC

    This incident has been resolved with transactions restored on Tyro Pro EFTPOS machines. We apologise for any inconvenience caused.

Read the full incident report →

Notice July 7, 2025 HealthPoint claiming 4h 28m Healthpoint

Started Jul 07, 2025, 01:31 AM UTC· resolved Jul 07, 2025, 05:59 AM UTC

  1. identified Jul 07, 2025, 01:31 AM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Jul 07, 2025, 01:46 AM UTC

    We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact HealthPoint directly.

  3. resolved Jul 07, 2025, 05:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 20, 2025 Tyro's phone system 4h 6m Tyro Contact Centre

Started Jun 20, 2025, 06:00 AM UTC· resolved Jun 20, 2025, 10:07 AM UTC

  1. identified Jun 20, 2025, 06:00 AM UTC

    We’ve identified an issue with Tyro's phone system. The team are looking into this urgently and will provide further updates as soon as possible. If you need to get in contact with Tyro urgently, please contact us via email - [email protected]. We’re sorry for any inconvenience being experienced.

  2. monitoring Jun 20, 2025, 07:00 AM UTC

    If you have recently tried to contact Tyro's Customer Support, please call using 1300 00 8976 to speak with us.

  3. resolved Jun 20, 2025, 10:07 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 6, 2025 Tyro Go and BYO App transactions 1d 21h EFTPOS machine connectivity

Started Jun 06, 2025, 05:35 AM UTC· resolved Jun 08, 2025, 03:03 AM UTC

  1. identified Jun 06, 2025, 05:35 AM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Jun 06, 2025, 06:48 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Jun 06, 2025, 06:52 AM UTC

    We’re currently experiencing an issue impacting some customers using mobile data to process transactions in the Tyro BYO App. If you are experiencing this issue, please try using WiFi. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted. We’re sorry for any inconvenience caused.

  4. identified Jun 06, 2025, 11:45 AM UTC

    If you are a Tyro Go or BYO customer and are having difficulty processing transactions using your mobile data, please try one of the following: - Connect to WiFi, or hotspot to a device using a different network to your mobile. - Alternatively, log into the Tyro Portal and issue customers a Payment Links by navigating to Online Payments > Payment Links in the left hand navigation. The team are working hard to resolve this issue. We apologise for any inconvenience caused. CounterTop, Mobile, Tyro Pro EFTPOS machines and eCommerce transactions are not impacted.

  5. resolved Jun 08, 2025, 03:03 AM UTC

    The earlier issue impacting some Tyro Go and BYO transactions is resolved.

Read the full incident report →

Major April 17, 2025 Issues with Healthpoint claiming through EFTPOS machines 2h 48m Healthpoint

Started Apr 17, 2025, 11:43 PM UTC· resolved Apr 18, 2025, 02:31 AM UTC

  1. identified Apr 17, 2025, 11:43 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Apr 18, 2025, 12:39 AM UTC

    We’re aware of some customers experiencing issues with private health claims processed on EFTPOS devices. We currently do not see degradation of service for private health claiming via Tyro Health Online. There is no impact to payments being processed. If you are experiencing issues, as a workaround please use Tyro Health Online to process claims (if you have access to this system), or alternatively, process patient fees directly out of pocket, and request their patients to seek a rebate from their insurer directly. We’re sorry for any inconvenience experienced.

  3. resolved Apr 18, 2025, 02:31 AM UTC

    The issue regarding private health claiming on EFTPOS machines is resolved. We apologise for the inconvenience experienced.

Read the full incident report →

Notice April 1, 2025 Direct Debit delay 1d 1h

Started Apr 01, 2025, 12:36 AM UTC· resolved Apr 02, 2025, 02:23 AM UTC

  1. investigating Apr 01, 2025, 12:36 AM UTC

    Please note, for customers who are debited on the first of the month, there will be a few hours delay to their debit today. We apologise for any inconvenience experienced.

  2. resolved Apr 02, 2025, 02:23 AM UTC

    This incident has been resolved.

Read the full incident report →

Major March 9, 2025 Issue processing some transactions 14h 55m Transaction Processing Systems

Started Mar 09, 2025, 08:12 AM UTC· resolved Mar 09, 2025, 11:07 PM UTC

  1. investigating Mar 09, 2025, 08:12 AM UTC

    We’re aware of an issue that may be impacting customers’ ability to process Mastercard transactions. We recommend retrying the transaction or asking your customer to use a different card type if available. We apologise for any inconvenience and will provides updates here when available.

  2. investigating Mar 09, 2025, 09:09 AM UTC

    Update: Tyro eCommerce and Tyro Connect are currently available. Whilst the issue is outside our control, Tyro is closely monitoring the situation and will continue to do so until resolved. We apologise for the inconvenience being experienced.

  3. monitoring Mar 09, 2025, 09:11 AM UTC

    Update: Tyro eCommerce and Tyro Connect are currently unavailable. Whilst the issue is outside our control, Tyro is closely monitoring the situation and will continue to do so until resolved. We apologise for the inconvenience being experienced.

  4. monitoring Mar 09, 2025, 09:31 AM UTC

    Update: Apologies our update at 20:09 AEDT included a typo. Tyro eCommerce and Tyro Connect are currently unavailable. We apologise for any confusion and will provide updates as they become available.

  5. monitoring Mar 09, 2025, 10:24 AM UTC

    Update: We are pleased to confirm that Tyro eCommerce, Tyro Connect and Tyro instore Mastercard transactions are being processed again. We will continue to closely monitor the situation and will provide a further update if any change occurs. We appreciate your patience throughout this evening.

  6. resolved Mar 09, 2025, 11:07 PM UTC

    The issue impacting Tyro eCommerce, Tyro Connect and Tyro instore Mastercard transactions is resolved. We apologise for any inconvenience experienced.

Read the full incident report →

Notice March 8, 2025 Cyclone Alfred 17d 2h

Started Mar 08, 2025, 01:21 AM UTC· resolved Mar 25, 2025, 03:36 AM UTC

  1. monitoring Mar 08, 2025, 01:21 AM UTC

    Our thoughts are with everyone impacted by Tropical Cyclone Alfred in Queensland and NSW. If you need assistance, our Customer Support team is here to help on 1300 00 TYRO

  2. resolved Mar 25, 2025, 03:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 21, 2025 Possible settlement delays 2d 15h Settlement

Started Feb 21, 2025, 05:28 AM UTC· resolved Feb 23, 2025, 09:02 PM UTC

  1. identified Feb 21, 2025, 05:28 AM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Feb 21, 2025, 06:18 AM UTC

    Please note we’re aware that some customers may experience a delay to their settlement payment today. We apologise for any inconvenience experienced.

  3. resolved Feb 23, 2025, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 13, 2025 Activation of Pro EFTPOS machines 8h 32m

Started Feb 13, 2025, 12:02 AM UTC· resolved Feb 13, 2025, 08:34 AM UTC

  1. identified Feb 13, 2025, 12:02 AM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Feb 13, 2025, 12:36 AM UTC

    We’ve identified an issue that may be impacting some customers’ ability to activate Tyro Pro EFTPOS machines. The team are looking into this urgently and will provide further updates as soon as possible. We’re sorry for any inconvenience being experienced.

  3. monitoring Feb 13, 2025, 01:07 AM UTC

    We are monitoring the issue impacting some customers’ ability to activate Tyro Pro EFTPOS machines.

  4. resolved Feb 13, 2025, 08:34 AM UTC

    This issue has been resolved. We’re sorry for any inconvenience caused.

Read the full incident report →

Notice February 10, 2025 Easyclaim transactions 4h 50m Medicare Easyclaim

Started Feb 10, 2025, 12:01 AM UTC· resolved Feb 10, 2025, 04:52 AM UTC

  1. identified Feb 10, 2025, 12:01 AM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Feb 10, 2025, 12:26 AM UTC

    We’re currently experiencing an issue that may be impacting some customers’ ability to process Easyclaim transactions. The team are investigating this issue, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  3. resolved Feb 10, 2025, 04:52 AM UTC

    This issue has now been resolved. We're sorry for any inconvenience experienced.

Read the full incident report →

Minor February 4, 2025 Issues with viewing transaction reporting 3h 2m Tyro Portal, Tyro App

Started Feb 04, 2025, 10:20 PM UTC· resolved Feb 05, 2025, 01:22 AM UTC

  1. identified Feb 04, 2025, 10:20 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Feb 04, 2025, 10:58 PM UTC

    We’re currently experiencing an issue impacting some customers’ ability to access transaction reporting in the Tyro App and Tyro Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  3. resolved Feb 05, 2025, 01:22 AM UTC

    The issue impacting customers ability to view transaction reporting in the Tyro App and Tyro Portal is now resolved. Our systems have returned to normal. We’re very sorry for any inconvenience caused.

Read the full incident report →

Critical January 27, 2025 HealthPoint claiming unvailable 4h 43m Healthpoint

Started Jan 27, 2025, 09:56 PM UTC· resolved Jan 28, 2025, 02:39 AM UTC

  1. identified Jan 27, 2025, 09:56 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Jan 27, 2025, 10:14 PM UTC

    We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact HealthPoint directly.

  3. identified Jan 27, 2025, 10:16 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Jan 28, 2025, 02:39 AM UTC

    The HealthPoint issue is now resolved. We’re sorry for any inconvenience caused to you and your customers.

Read the full incident report →

Notice December 6, 2024 Possible delays with Settlement 17h 53m Settlement

Started Dec 06, 2024, 04:12 AM UTC· resolved Dec 06, 2024, 10:05 PM UTC

  1. identified Dec 06, 2024, 04:12 AM UTC

    Please note that some customers may experience a few hours delay to their settlement payment today, this is out of tyro's control. This payment may appear at varying times depending on your banking provider. We apologise for any inconvenience experienced.

  2. monitoring Dec 06, 2024, 04:33 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 06, 2024, 10:05 PM UTC

    This incident has been resolved.

Read the full incident report →