Resolved after 4 hours 43 minutes, affecting Healthpoint, on January 27, 2025.
The HealthPoint issue is now resolved. We’re sorry for any inconvenience caused to you and your customers.
Affected components
Update timeline
- identified Jan 27, 2025, 09:56 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Jan 27, 2025, 10:14 PM UTC
We’re aware that HealthPoint is currently experiencing issues, which may be affecting their claims from being processed. While this issue is outside Tyro's control, we’re actively monitoring the situation and will provide updates as they become available. If urgent, please contact HealthPoint directly.
- identified Jan 27, 2025, 10:16 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jan 28, 2025, 02:39 AM UTC
The HealthPoint issue is now resolved. We’re sorry for any inconvenience caused to you and your customers.
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