Resolved after 2 hours 48 minutes, affecting Healthpoint, on April 17, 2025.
The issue regarding private health claiming on EFTPOS machines is resolved. We apologise for the inconvenience experienced.
Affected components
Update timeline
- identified Apr 17, 2025, 11:43 PM UTC
A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.
- identified Apr 18, 2025, 12:39 AM UTC
We’re aware of some customers experiencing issues with private health claims processed on EFTPOS devices. We currently do not see degradation of service for private health claiming via Tyro Health Online. There is no impact to payments being processed. If you are experiencing issues, as a workaround please use Tyro Health Online to process claims (if you have access to this system), or alternatively, process patient fees directly out of pocket, and request their patients to seek a rebate from their insurer directly. We’re sorry for any inconvenience experienced.
- resolved Apr 18, 2025, 02:31 AM UTC
The issue regarding private health claiming on EFTPOS machines is resolved. We apologise for the inconvenience experienced.
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