Tyro incident

Issues with viewing transaction reporting

Resolved after 3 hours 2 minutes, affecting Tyro Portal and Tyro App, on February 4, 2025.

resolved Feb 05, 2025, 01:22 AM UTC

The issue impacting customers ability to view transaction reporting in the Tyro App and Tyro Portal is now resolved. Our systems have returned to normal. We’re very sorry for any inconvenience caused.

Started
Feb 04, 2025, 10:20 PM UTC
Resolved
Feb 05, 2025, 01:22 AM UTC
Duration
3h 2m
Detected by Pingoru
Feb 04, 2025, 10:20 PM UTC

Affected components

Tyro PortalTyro App

Update timeline

  1. identified Feb 04, 2025, 10:20 PM UTC

    A possible issue has been identified with our systems. We are currently investigating. Further updates will follow shortly.

  2. identified Feb 04, 2025, 10:58 PM UTC

    We’re currently experiencing an issue impacting some customers’ ability to access transaction reporting in the Tyro App and Tyro Portal. The team are working to resolve this issue as quickly as possible, and we’ll continue to provide updates on our progress. We’re sorry for any inconvenience being experienced.

  3. resolved Feb 05, 2025, 01:22 AM UTC

    The issue impacting customers ability to view transaction reporting in the Tyro App and Tyro Portal is now resolved. Our systems have returned to normal. We’re very sorry for any inconvenience caused.

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