Twilio Outage History
Twilio degraded · 10 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 561 of 593 (95%) |
Incidents, newest first
Minor October 8, 2026 SMS Delivery Delays from Twilio to Verizon United States 8h 33m SMS Long Code, North America, SMS Long Code, North America, SMS Short Code, North America, SMS Toll-Free, North America and 1 more
Started Oct 08, 2026, 07:47 PM UTC· resolved Oct 09, 2026, 04:21 AM UTC
- identified Oct 08, 2026, 07:47 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 08:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon Wireless network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 10:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Verizon network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 09, 2026, 02:13 AM UTC
We have observed a recovery in SMS delivery from Twilio to Verizon network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 09, 2026, 04:21 AM UTC
The incident has been resolved and SMS delivery from Twilio to Verizon network subscribers in the United States is operating normally.
Minor October 8, 2026 Voice Call Failures from a Subset of Twilio Phone Numbers to Norway 5h 14m Voice, Europe
Started Oct 08, 2026, 03:15 PM UTC· resolved Oct 08, 2026, 08:29 PM UTC
- investigating Oct 08, 2026, 03:15 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 04:08 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 05:08 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 08, 2026, 05:42 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 08, 2026, 07:42 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 08, 2026, 08:29 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to Telenor Norge AS network subscribers in Norway are operating normally.
Minor October 8, 2026 Twilio SMS Delivery Issues 6h 27m Verify, SMS
Started Oct 08, 2026, 03:08 AM UTC· resolved Oct 08, 2026, 09:35 AM UTC
- investigating Oct 08, 2026, 03:08 AM UTC
We are investigating an issue affecting Twilio Verify deliveries to Australia, where an internal block is preventing verification codes from reaching end-users. Customers in this region may experience delivery failures during authentication flows. Our engineering team is actively working to clear the block and restore normal service. We will provide another update in 1 hour or as soon as more details become available.
- investigating Oct 08, 2026, 04:04 AM UTC
We are continuing to investigate an issue impacting Twilio Verify deliveries across multiple regions, where an internal block is preventing verification codes from reaching end-users. We are seeing recovery for Australia traffic, and our engineering team is actively working on mitigation for the remaining affected countries to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 05:17 AM UTC
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 06:03 AM UTC
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 2 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 08:03 AM UTC
We have identified the issue affecting Twilio Verify and Programmable SMS delivery across impacted regions. We are seeing recovery for Twilio Verify traffic, and our engineering team is actively working towards mitigation for Programmable SMS to restore full service. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 08, 2026, 08:57 AM UTC
We are seeing recovery for the intermittent delivery issues with Twilio Verify and Programmable SMS across the impacted regions. Our engineering team will continue to actively monitor the services to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 08, 2026, 09:35 AM UTC
Twilio Verify and Programmable SMS delivery have fully recovered, and all impacted services are back to normal performance. This incident is now resolved. Thank you for your patience!
Minor October 7, 2026 SMS and MMS Delivery Receipt Delays from Twilio to AT&T United States 7h 24m SMS Long Code, North America, SMS Long Code, North America, MMS Long Code, North America, MMS Long Code, North America and 6 more
Started Oct 07, 2026, 03:09 PM UTC· resolved Oct 07, 2026, 10:33 PM UTC
- investigating Oct 07, 2026, 03:09 PM UTC
Twilio customers may be experiencing MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 07, 2026, 03:41 PM UTC
Twilio customers may be experiencing SMS and MMS delivery delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 07, 2026, 04:44 PM UTC
Twilio customers may be experiencing SMS and MMS Delivery Receipt Delays from Twilio to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 07, 2026, 06:40 PM UTC
We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 07, 2026, 08:43 PM UTC
We have observed a recovery in SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 07, 2026, 10:33 PM UTC
The incident has been resolved and SMS and MMS delivery receipts from Twilio to AT&T network subscribers in the United States are operating normally.
Minor October 7, 2026 SMS Delivery Delays from Twilio to Brisanet Brazil 4d 19h SMS, Latin America
Started Oct 07, 2026, 02:02 PM UTC· resolved Oct 12, 2026, 09:53 AM UTC
- investigating Oct 07, 2026, 02:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 07, 2026, 02:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 07, 2026, 03:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 05:08 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 09:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 05:14 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 09:15 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 09:15 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Oct 09, 2026, 09:43 PM UTC
We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 11:40 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 10, 2026, 03:10 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 05:10 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 07:53 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 10, 2026, 08:54 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 11:01 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 03:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 11:02 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Oct 11, 2026, 03:07 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Brisanet network subscribers in Brazil. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 06:45 AM UTC
We have observed a recovery in SMS delivery receipt from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 08:45 AM UTC
We have observed a recovery in SMS delivery from Twilio to Brisanet network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 09:53 AM UTC
The incident has been resolved and SMS delivery from Twilio to Brisanet network subscribers in Brazil is operating normally.
Minor October 7, 2026 SMS and MMS Delivery Delays and Delivery Receipt Delays between Twilio and AT&T in the United States 5h 56m SMS Long Code, North America, MMS Long Code, North America, MMS Long Code, North America, SMS Short Code, North America and 5 more
Started Oct 07, 2026, 06:19 AM UTC· resolved Oct 07, 2026, 12:16 PM UTC
- investigating Oct 07, 2026, 06:19 AM UTC
Twilio customers may be experiencing SMS delivery delays between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 07, 2026, 06:53 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and delivery failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 07, 2026, 07:22 AM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio and AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 09:10 AM UTC
Twilio customers may be experiencing SMS and MMS delivery delays and delivery receipt delays between Twilio and AT&T network in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 07, 2026, 10:08 AM UTC
We have observed a recovery in SMS and MMS delivery between Twilio and AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 07, 2026, 12:16 PM UTC
The incident has been resolved and SMS and MMS delivery between Twilio and AT&T network subscribers in the United States are operating normally.
Minor October 6, 2026 SMS Delivery Delays and Failures from Twilio to Movistar El Salvador 6d 2h SMS, Latin America
Started Oct 06, 2026, 08:59 PM UTC· resolved Oct 12, 2026, 11:22 PM UTC
- investigating Oct 06, 2026, 08:59 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 09:22 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 10:24 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 12:25 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 04:26 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 12:32 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 07, 2026, 09:54 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 07, 2026, 11:16 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 12:16 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 02:17 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 02:19 PM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 02:34 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 03:35 PM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 05:35 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 08, 2026, 09:40 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 05:48 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 09:48 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Movistar network subscribers in El Salvador. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 01:29 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 03:30 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 07:30 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 11, 2026, 03:31 AM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.
- monitoring Oct 11, 2026, 07:31 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 07:33 PM UTC
We have observed a recovery in SMS delivery from Twilio to Movistar network subscribers in El Salvador and are monitoring service stability. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 11:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Movistar network subscribers in El Salvador is operating normally.
Minor October 6, 2026 SMS Delivery Delays from Twilio to O! Kyrgyzstan 5h 6m SMS, APAC
Started Oct 06, 2026, 08:47 PM UTC· resolved Oct 07, 2026, 01:53 AM UTC
- investigating Oct 06, 2026, 08:47 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to O! network subscribers in Kyrgyzstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 09:21 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to O! network subscribers in Kyrgyzstan. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 06, 2026, 10:25 PM UTC
We have observed a recovery in SMS delivery from Twilio to O! network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 07, 2026, 12:31 AM UTC
We have observed a recovery in SMS delivery from Twilio to O! network subscribers in Kyrgyzstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 07, 2026, 01:53 AM UTC
The incident has been resolved and SMS delivery from Twilio to O! network subscribers in Kyrgyzstan is operating normally.
Minor October 6, 2026 Delays Viewing and Receiving Operator Results in Conversation Intelligence and Accessing Conversation Memory 54m Conversation Intelligence (classic), Conversation Intelligence, Conversation Memory
Started Oct 06, 2026, 08:16 PM UTC· resolved Oct 06, 2026, 09:11 PM UTC
- investigating Oct 06, 2026, 08:16 PM UTC
Our monitoring systems have detected a potential issue with Conversation Intelligence. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 06, 2026, 08:30 PM UTC
Our engineering team is currently investigating an issue that affects our Conversation Intelligence and Conversation Memory features. Affected users will be unable to view and receive new results from GenAI Language Operators and access new Memories and Observations in Conversation Memory. We will provide another update in 1 hour, or as soon as more information is available.
- monitoring Oct 06, 2026, 08:55 PM UTC
Our engineers have mitigated the incident. Memory and Intelligence v3 events are now publishing. Between the time of 12:33pm PT - 1:29pm PT Memory and Intelligence v3 events were not published. We are monitoring to ensure there is no further impact.
- resolved Oct 06, 2026, 09:11 PM UTC
Memory and Intelligence v3 continue to operate normally. This incident has been resolved.
Minor October 6, 2026 SMS Delivery Delays and Delivery Receipt Delays from Twilio to Chunghwa Telecom Taiwan 5h 28m SMS, APAC
Started Oct 06, 2026, 09:33 AM UTC· resolved Oct 06, 2026, 03:02 PM UTC
- investigating Oct 06, 2026, 09:33 AM UTC
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 09:39 AM UTC
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 10:42 AM UTC
Twilio customers may be experiencing SMS delivery delays and SMS delivery receipt delays from Twilio to Chunghwa Telecom network subscribers in Taiwan. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 06, 2026, 11:13 AM UTC
We have observed a recovery in SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 06, 2026, 01:16 PM UTC
We have observed a recovery in SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 06, 2026, 03:02 PM UTC
The incident has been resolved and SMS delivery and delivery receipts from Twilio to Chunghwa Telecom network subscribers in Taiwan are operating normally.
Minor October 6, 2026 SMS Delivery Delays from Twilio to Rain South Africa and Orange Niger 2h 31m SMS, Middle East & Africa
Started Oct 06, 2026, 08:21 AM UTC· resolved Oct 06, 2026, 10:52 AM UTC
- investigating Oct 06, 2026, 08:21 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 06, 2026, 09:06 AM UTC
We have observed a recovery in SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 06, 2026, 10:52 AM UTC
The incident has been resolved and SMS delivery from Twilio to Rain network subscribers in South Africa and Orange network subscribers in Niger is operating normally.
Minor October 6, 2026 MMS Delivery Failures from a Subset of Twilio Short Codes to Verizon and T-Mobile United States 3h 20m MMS Short Code, North America
Started Oct 06, 2026, 06:28 AM UTC· resolved Oct 06, 2026, 09:49 AM UTC
- investigating Oct 06, 2026, 06:28 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 06, 2026, 07:25 AM UTC
Twilio customers may be experiencing MMS delivery failures from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 06, 2026, 07:42 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 06, 2026, 09:47 AM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 06, 2026, 09:49 AM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Short Codes to Verizon and T-Mobile network subscribers in the United States is operating normally.
Minor October 6, 2026 SMS Delivery Failures from Twilio to Orange Guinea 3h 3m SMS, Middle East & Africa
Started Oct 06, 2026, 02:04 AM UTC· resolved Oct 06, 2026, 05:07 AM UTC
- investigating Oct 06, 2026, 02:04 AM UTC
Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Guinea. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 06, 2026, 03:05 AM UTC
We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Guinea and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 06, 2026, 05:07 AM UTC
The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Guinea is operating normally.
Minor October 5, 2026 SMS Delivery Delays from a Subset of Twilio Long Codes to AT&T United States 5h 8m SMS Long Code, North America
Started Oct 05, 2026, 11:25 PM UTC· resolved Oct 06, 2026, 04:34 AM UTC
- investigating Oct 05, 2026, 11:25 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 06, 2026, 12:25 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 06, 2026, 02:27 AM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 06, 2026, 04:34 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to AT&T network subscribers in the United States is operating normally.
Minor October 5, 2026 Voice Call Failures from Network Subscribers to a Subset of Twilio France Phone Numbers 3h 17m Voice, Europe
Started Oct 05, 2026, 10:33 AM UTC· resolved Oct 05, 2026, 01:51 PM UTC
- investigating Oct 05, 2026, 10:33 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 05, 2026, 10:37 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 05, 2026, 11:43 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio France Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 05, 2026, 11:50 AM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio France Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 05, 2026, 01:51 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio France Phone Numbers are operating normally.
Minor October 5, 2026 SMS Delivery Delays and Failures between Twilio Long Codes and Multiple Networks in France 5h 40m SMS, Europe
Started Oct 05, 2026, 09:43 AM UTC· resolved Oct 05, 2026, 03:23 PM UTC
- investigating Oct 05, 2026, 09:43 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 05, 2026, 09:47 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 05, 2026, 10:47 AM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 05, 2026, 12:53 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures between Twilio Long Codes and network subscribers on multiple networks in France. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 05, 2026, 12:59 PM UTC
We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 05, 2026, 02:59 PM UTC
We have observed a recovery in SMS delivery between Twilio Long Codes and network subscribers on multiple networks in France and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 05, 2026, 03:23 PM UTC
The incident has been resolved and SMS delivery between Twilio Long Codes and network subscribers on affected networks in France is operating normally.
Minor October 5, 2026 Delayed Messaging Logs and Status Callbacks in IE1 Region 2h 14m SMS, Conversations, Messaging Insights, Programmable Messaging API
Started Oct 05, 2026, 08:50 AM UTC· resolved Oct 05, 2026, 11:04 AM UTC
- investigating Oct 05, 2026, 08:50 AM UTC
We are actively investigating a data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, and Internally Routed Messages in the Ireland region. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 05, 2026, 09:04 AM UTC
We are actively investigating a data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 05, 2026, 10:04 AM UTC
The data processing delay impacting the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region is now operating normally. We will continue to monitor for system stability. We'll provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 05, 2026, 11:04 AM UTC
The data processing delay has been resolved and the Messaging Logs API, Messaging Status Callbacks, Messaging Insights, Internally Routed Messages and SMS delivery updates in the Ireland region are operating normally at this time.
Minor October 4, 2026 SMS Delivery Delays from a Subset of Twilio Phone Numbers to Cellcom Israel 10h 30m SMS, Middle East & Africa
Started Oct 04, 2026, 07:49 AM UTC· resolved Oct 04, 2026, 06:19 PM UTC
- investigating Oct 04, 2026, 07:49 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 04, 2026, 08:51 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 04, 2026, 10:51 AM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 04, 2026, 12:16 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 04, 2026, 02:16 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 04, 2026, 06:19 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Phone Numbers to Cellcom network subscribers in Israel is operating normally.
Minor October 3, 2026 Degraded Service in london-ix edge in ie1 TNX 35m Origination IE1, PSTN IE1, Termination IE1, SIP Interface IE1 and 1 more
Started Oct 03, 2026, 08:38 PM UTC· resolved Oct 03, 2026, 09:13 PM UTC
- investigating Oct 03, 2026, 08:38 PM UTC
Our monitoring systems have detected a potential issue with calls placed or received via carriers in Europe. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 03, 2026, 09:01 PM UTC
We have detected impact on the the london-ix edge in ie1 TNX. The issue appears degraded rather than completely unusable, potentially affecting calls routing through specific carriers connecting to Ireland.Customer impact has not yet been confirmed.
- resolved Oct 03, 2026, 09:13 PM UTC
We have confirmed there was no customer impact, and this incident has been resolved.
Minor October 3, 2026 SMS Delivery Delays from Twilio to Banglalink Bangladesh 8h 32m SMS, APAC
Started Oct 03, 2026, 11:07 AM UTC· resolved Oct 03, 2026, 07:40 PM UTC
- investigating Oct 03, 2026, 11:07 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Banglalink network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 03, 2026, 12:13 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Banglalink network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 03, 2026, 02:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Banglalink network subscribers in Bangladesh. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 03, 2026, 06:03 PM UTC
We have observed a recovery in SMS delivery from Twilio to Banglalink network subscribers in Bangladesh and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 03, 2026, 07:40 PM UTC
The incident has been resolved and SMS delivery from Twilio to Banglalink network subscribers in Bangladesh is operating normally.
Minor October 3, 2026 SMS Delivery Delays from Twilio to Magti GSM Georgia 9h 14m SMS, Europe
Started Oct 03, 2026, 09:07 AM UTC· resolved Oct 03, 2026, 06:22 PM UTC
- investigating Oct 03, 2026, 09:07 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Magti GSM Ltd network subscribers in Georgia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 03, 2026, 10:08 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Magti GSM network subscribers in Georgia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 03, 2026, 12:14 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Magti GSM Ltd. network subscribers in Georgia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 03, 2026, 04:17 PM UTC
We have observed a recovery in SMS delivery from Twilio to Magti GSM Ltd. network subscribers in Georgia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 03, 2026, 06:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Magti GSM network subscribers in Georgia is operating normally.
Minor October 2, 2026 SMS Delivery Delays and Failures from Twilio to Hi3G Italy 13h 34m SMS, Europe
Started Oct 02, 2026, 09:48 PM UTC· resolved Oct 03, 2026, 11:22 AM UTC
- investigating Oct 02, 2026, 09:48 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 02, 2026, 10:22 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 02, 2026, 11:31 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 03, 2026, 01:31 AM UTC
Twilio customers may be experiencing SMS delivery delays and delivery failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 03, 2026, 05:31 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Hi3G network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 03, 2026, 06:15 AM UTC
We have observed a recovery in SMS delivery from Twilio to Hi3G network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 03, 2026, 08:21 AM UTC
We have observed a recovery in SMS delivery from Twilio to Hi3G network subscribers in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 03, 2026, 11:22 AM UTC
The incident has been resolved and SMS delivery from Twilio to Hi3G network subscribers in Italy is operating normally.
Notice October 2, 2026 Programmable Messaging API Errors 45m Programmable Messaging API
Started Oct 02, 2026, 08:51 PM UTC· resolved Oct 02, 2026, 09:36 PM UTC
- monitoring Oct 02, 2026, 08:51 PM UTC
Between 13:30 PDT and 13:33 PDT, Programmable Messaging API. Users may have experienced 5XX errors when sending messages. There was no impact to SMS and MMS. The issue has been resolved.
- resolved Oct 02, 2026, 09:36 PM UTC
We have monitored and resolved the issue with the Programmable Messaging API. All services are now operating normally at this time.
Minor October 2, 2026 500 Errors for Conversations Classic Conversations Updates 1h 23m Conversation Intelligence (classic)
Started Oct 02, 2026, 06:29 PM UTC· resolved Oct 02, 2026, 07:52 PM UTC
- investigating Oct 02, 2026, 06:29 PM UTC
Our engineers have identified the issue regarding conversation updates. Customer may experincine issues when updating and deleting conversation and creating messages.
- investigating Oct 02, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 02, 2026, 07:27 PM UTC
Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 02, 2026, 07:52 PM UTC
The issues with updates have been resolved and Conversations Classic is operating normally at this time.
Minor October 2, 2026 Messaging Event Delays for Comms API 25m Other, WhatsApp Messaging
Started Oct 02, 2026, 05:21 PM UTC· resolved Oct 02, 2026, 05:46 PM UTC
- investigating Oct 02, 2026, 05:21 PM UTC
We are investigating an issue with Messaging event processing for Comms API. Customers may experience delays in event updates for RCS, WhatsApp Business API, and Apple Messages for Business. We will provide another update in 15 minutes or as soon as more information becomes available.
- resolved Oct 02, 2026, 05:46 PM UTC
The customer experience for impact is that Bulk Messaging API callers would receive an incorrect/improper 400 error response for Send Messages requests when supplying the address of Senders that were registered during the impact window. We have resolved this incident.