Twilio Outage History
Twilio degraded · 10 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,181 incidents for Twilio: 1,176 in the last 12 months and 560 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 151 | 561 of 592 (95%) |
Incidents, newest first
Minor October 13, 2026 Voice Call Failures between a Subset of Twilio South Africa Phone Numbers and Multiple Networks in South Africa 5h 59m Voice, Middle East & Africa
Started Oct 13, 2026, 12:57 PM UTC· resolved Oct 13, 2026, 06:57 PM UTC
- investigating Oct 13, 2026, 12:57 PM UTC
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 13, 2026, 02:19 PM UTC
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 13, 2026, 02:21 PM UTC
Twilio customers may be experiencing voice call failures between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 13, 2026, 03:14 PM UTC
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 13, 2026, 05:15 PM UTC
We have observed a recovery in voice calls between a subset of Twilio Phone Numbers and network subscribers on multiple networks in South Africa and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 13, 2026, 06:57 PM UTC
The incident has been resolved and voice calls between a subset of Twilio South Africa Phone Numbers and network subscribers on affected networks in South Africa are operating normally.
Minor October 13, 2026 SMS Delivery Delays and Failures from Twilio to Etisalat and Du United Arab Emirates 3h SMS, Middle East & Africa
Started Oct 13, 2026, 05:32 AM UTC· resolved Oct 13, 2026, 08:33 AM UTC
- investigating Oct 13, 2026, 05:32 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 15 minutes or as soon as more information becomes available.
- investigating Oct 13, 2026, 05:48 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 30 minutes or as soon as more information becomes available.
- investigating Oct 13, 2026, 06:18 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Etisalat and Du network subscribers in the United Arab Emirates. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 13, 2026, 06:28 AM UTC
We have observed a recovery in SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 13, 2026, 08:33 AM UTC
The incident has been resolved and SMS delivery from Twilio to Etisalat and Du network subscribers in the United Arab Emirates is operating normally.
Minor October 12, 2026 SMS Delivery Delays from Twilio to Telekom Germany 3h 34m SMS, Europe
Started Oct 12, 2026, 09:30 PM UTC· resolved Oct 13, 2026, 01:05 AM UTC
- investigating Oct 12, 2026, 09:30 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 09:55 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 10:55 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Telekom network subscribers in Germany. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 11:01 PM UTC
We have observed a recovery in SMS delivery from Twilio to Telekom network subscribers in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 13, 2026, 01:05 AM UTC
The incident has been resolved and SMS delivery from Twilio to Telekom network subscribers in Germany is operating normally.
Minor October 12, 2026 Debugger Notification Delivery Issues 1h 22m Debugger & Alarms
Started Oct 12, 2026, 08:31 PM UTC· resolved Oct 12, 2026, 09:54 PM UTC
- investigating Oct 12, 2026, 08:31 PM UTC
Our monitoring systems have detected a potential issue with Debugger notifications. Our engineers have been alerted and are investigating. We will provide an update when we have more details.
- investigating Oct 12, 2026, 08:58 PM UTC
We are investigating an issue with intermittent failures delivering Debugger webhook notifications. At this time customers may experience delayed or missing Debugger notifications. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 09:24 PM UTC
Debugger notifications are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 12, 2026, 09:54 PM UTC
The issue with notification delivery has been resolved and Debugger is operating normally at this time.
Notice October 12, 2026 Invalid phone Number Attachments 9m
Started Oct 12, 2026, 04:40 PM UTC· resolved Oct 12, 2026, 04:50 PM UTC
- investigating Oct 12, 2026, 04:40 PM UTC
Our engineers are currently investigating an issue regarding phone number attachments.
Minor October 12, 2026 MMS Delivery Delays from a Subset of Twilio Long Codes to C-Spire United States 8h 35m MMS Long Code, North America
Started Oct 12, 2026, 02:38 PM UTC· resolved Oct 12, 2026, 11:14 PM UTC
- investigating Oct 12, 2026, 02:38 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 02:41 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 03:41 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 12, 2026, 05:41 PM UTC
Twilio customers may be experiencing MMS delivery delays from a subset of Twilio Long Codes to C-Spire network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 07:56 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 09:56 PM UTC
We have observed a recovery in MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 11:14 PM UTC
The incident has been resolved and MMS delivery from a subset of Twilio Long Codes to C-Spire network subscribers in the United States is operating normally.
Minor October 12, 2026 Voice Call Failures From a Subset of Twilio Phone Numbers to Germany 7h 20m Voice, Europe
Started Oct 12, 2026, 01:25 PM UTC· resolved Oct 12, 2026, 08:45 PM UTC
- investigating Oct 12, 2026, 01:25 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2026, 02:28 PM UTC
Twilio customers may be experiencing voice call failures from Twilio Phone Numbers to network subscribers in Germany. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 12, 2026, 04:34 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 06:36 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers on multiple networks in Germany and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 08:45 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Germany are operating normally.
Minor October 12, 2026 Voice Call Failures From a Subset of Twilio South Africa Phone Numbers to Vodacom South Africa 2h 52m Voice, Middle East & Africa
Started Oct 12, 2026, 01:11 PM UTC· resolved Oct 12, 2026, 04:03 PM UTC
- investigating Oct 12, 2026, 01:11 PM UTC
Twilio customers may be experiencing voice call failures from Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 01:22 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 01:55 PM UTC
We have observed a recovery in voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 04:03 PM UTC
The incident has been resolved and voice calls from a subset of Twilio South Africa Phone Numbers to Vodacom network subscribers in South Africa are operating normally.
Minor October 12, 2026 Voice Call Failures From a Subset of Twilio Phone Numbers to Romania 5h 31m Voice, Europe
Started Oct 12, 2026, 12:30 PM UTC· resolved Oct 12, 2026, 06:01 PM UTC
- investigating Oct 12, 2026, 12:30 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2026, 01:30 PM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 03:04 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 05:04 PM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 06:01 PM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Romania are operating normally.
Minor October 12, 2026 SMS Delivery Delays from Twilio to Multiple Networks in Italy 5h 39m SMS, Europe
Started Oct 12, 2026, 09:18 AM UTC· resolved Oct 12, 2026, 02:57 PM UTC
- investigating Oct 12, 2026, 09:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2026, 10:18 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in Italy. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 11:55 AM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 01:56 PM UTC
We have observed a recovery in SMS delivery from Twilio to network subscribers on multiple networks in Italy and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 02:57 PM UTC
The incident has been resolved and SMS delivery from Twilio to affected networks in Italy is operating normally.
Minor October 12, 2026 Phone Number Purchase Failures in New Console 2h 13m PHONE NUMBERS
Started Oct 12, 2026, 07:37 AM UTC· resolved Oct 12, 2026, 09:51 AM UTC
- investigating Oct 12, 2026, 07:37 AM UTC
We are investigating intermittent issues preventing users from purchasing phone numbers using valid addresses in the new Console. We expect to provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2026, 08:27 AM UTC
We are continuing to investigate reports of users unable to purchase phone numbers using valid addresses in the New Console across multiple countries. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 08:42 AM UTC
The issue preventing users from purchasing phone numbers using valid addresses in the new Console affecting multiple countries has been identified. Our engineering team is actively working on a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 09:24 AM UTC
We have started seeing recovery for phone number purchases with valid addresses in the New Console across multiple countries. We will continue to monitor to ensure a full recovery. If you continue to experience issues purchasing numbers, please log out and log back into your New Console to complete the process. We expect to provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 12, 2026, 09:51 AM UTC
The issue with purchasing phone numbers in the New Console has been fully resolved. All systems are back to normal operations across all countries. If you are still seeing an error, please log out and log back into your console. Thank you for your patience!
Minor October 12, 2026 Voice Call Failures From a Subset of Twilio Phone Numbers to Pelephone Israel 3h 6m Voice, Middle East & Africa
Started Oct 12, 2026, 07:36 AM UTC· resolved Oct 12, 2026, 10:43 AM UTC
- investigating Oct 12, 2026, 07:36 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 08:03 AM UTC
Twilio customers may be experiencing voice call failures from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 08:23 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 10:24 AM UTC
We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 10:43 AM UTC
The incident has been resolved and voice calls from a subset of Twilio Phone Numbers to network subscribers in Israel are operating normally.
Minor October 12, 2026 SMS Delivery Delays from Twilio to Pelephone Israel 7h 3m SMS, Middle East & Africa
Started Oct 12, 2026, 07:19 AM UTC· resolved Oct 12, 2026, 02:22 PM UTC
- investigating Oct 12, 2026, 07:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 12, 2026, 08:19 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 12, 2026, 10:20 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 12, 2026, 12:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Pelephone network subscribers in Israel. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 12, 2026, 12:51 PM UTC
We have observed a recovery in SMS delivery from Twilio to Pelephone network subscribers in Israel and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 02:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Pelephone network subscribers in Israel is operating normally.
Minor October 12, 2026 WhatsApp Sandbox Message Processing Issues 3h 54m WhatsApp Messaging
Started Oct 12, 2026, 03:24 AM UTC· resolved Oct 12, 2026, 07:19 AM UTC
- investigating Oct 12, 2026, 03:24 AM UTC
We are investigating an issue with WhatsApp Sandbox. Users may experience messages not being processed in the sandbox environment. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 04:31 AM UTC
We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the sandbox sender at this time, and we are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 04:32 AM UTC
We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox environment, and some requests may return HTTP 404 status codes. We are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 12, 2026, 05:34 AM UTC
We have identified the issue of message processing failures for WhatsApp Sandbox. Customers using WhatsApp Try Out may be unable to interact with the Sandbox while we work to restore normal functionality. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 06:13 AM UTC
Our engineers have mitigated the issue and are monitoring system performance. WhatsApp Sandbox message processing is returning to normal, and recent validation checks indicate the service is recovering. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 06:18 AM UTC
Our engineers have mitigated the issue and are monitoring system performance. WhatsApp Sandbox message processing has been restored and the service is returning to normal. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 07:19 AM UTC
WhatsApp Sandbox message processing has been fully restored, and system performance has returned to normal. Our engineers have verified the resolution, and this incident is now resolved.
Minor October 11, 2026 SMS Delivery Delays from Twilio to Beeline Kazakhstan 7h 32m SMS, APAC
Started Oct 11, 2026, 04:55 AM UTC· resolved Oct 11, 2026, 12:28 PM UTC
- investigating Oct 11, 2026, 04:55 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Beeline network subscribers in Kazakhstan. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 11, 2026, 05:59 AM UTC
We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 11, 2026, 08:05 AM UTC
We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 11, 2026, 12:11 PM UTC
We have observed a recovery in SMS delivery from Twilio to Beeline network subscribers in Kazakhstan and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.
- resolved Oct 11, 2026, 12:28 PM UTC
The incident has been resolved and SMS delivery from Twilio to Beeline network subscribers in Kazakhstan is operating normally.
Minor October 10, 2026 SMS Delivery Delays from Twilio to DigiTel C.A. Venezuela 9h 25m SMS, Latin America
Started Oct 10, 2026, 01:38 PM UTC· resolved Oct 10, 2026, 11:03 PM UTC
- investigating Oct 10, 2026, 01:38 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 10, 2026, 02:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 10, 2026, 04:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to DigiTel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating Oct 10, 2026, 08:49 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 08:59 PM UTC
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 11:00 PM UTC
We have observed a recovery in SMS delivery from Twilio to DigiTel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved Oct 10, 2026, 11:03 PM UTC
The incident has been resolved and SMS delivery from Twilio to DigiTel C.A. network subscribers in Venezuela is operating normally.
Minor October 10, 2026 SMS Delivery Delays and Failures from Twilio to Zamtel Zambia 6h 19m SMS, Middle East & Africa
Started Oct 10, 2026, 07:03 AM UTC· resolved Oct 10, 2026, 01:22 PM UTC
- investigating Oct 10, 2026, 07:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 10, 2026, 08:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 10, 2026, 10:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 11:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 10, 2026, 01:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
Minor October 10, 2026 Voice Call Failures from Network Subscribers to a Subset of Twilio South Africa Phone Numbers 7h 23m Voice, Middle East & Africa
Started Oct 10, 2026, 06:00 AM UTC· resolved Oct 10, 2026, 01:24 PM UTC
- investigating Oct 10, 2026, 06:00 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers in South Africa to a subset of Twilio Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 10, 2026, 07:02 AM UTC
Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio South Africa Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 09:09 AM UTC
We have observed a recovery in voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 11:16 AM UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 01:22 PM UTC
We have observed a recovery in voice calls from network subscribers in South Africa to a subset of Twilio Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 10, 2026, 01:24 PM UTC
The incident has been resolved and voice calls from network subscribers to a subset of Twilio South Africa Phone Numbers are operating normally.
Notice October 10, 2026 Elevated Errors Affecting Sip Domain Configuration 32m Origination US1, SIP Interface US1, Termination US1
Started Oct 10, 2026, 05:08 AM UTC· resolved Oct 10, 2026, 05:40 AM UTC
- monitoring Oct 10, 2026, 05:08 AM UTC
We are aware of intermittent errors affecting the Voice service, which may impact customer API requests for Voice. From approximately 9:32 PM - 9:47 PM PST, customers may have experienced failed requests. Our team is monitoring system performance. We will provide another update as soon as more information becomes available.
- resolved Oct 10, 2026, 05:40 AM UTC
Between 9:37 PM and 9:47 PM PDT, we experienced a service degradation affecting SIP services due to an outage with a critical downstream provider. During this 10-minute window, customers may have experienced issues with incoming SIP request authentication, as well as an inability to modify SIP Trunk and SIP Domain configurations. The downstream issue has been resolved, and all SIP operations and configuration management functions are now operating normally.
Minor October 10, 2026 SMS Delivery Receipt Delays From a Subset of Twilio Short Codes to Multiple Networks in New Zealand 2d 15h SMS, APAC
Started Oct 10, 2026, 03:43 AM UTC· resolved Oct 12, 2026, 06:59 PM UTC
- investigating Oct 10, 2026, 03:43 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 10, 2026, 04:48 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 10, 2026, 05:49 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 07:49 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 11:50 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Oct 10, 2026, 07:51 PM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Oct 11, 2026, 11:51 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
- identified Oct 12, 2026, 11:52 AM UTC
Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to network subscribers on multiple networks in New Zealand. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 24 hours or as soon as more information becomes available.
- monitoring Oct 12, 2026, 04:57 PM UTC
We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to multiple networks in New Zealand and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 12, 2026, 06:59 PM UTC
The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to affected networks in New Zealand are operating normally.
Minor October 9, 2026 SMS Delivery Delays from a Subset of Twilio Short Codes to Onvoy Spectrum Mobile United States 2h 50m SMS Short Code, North America
Started Oct 09, 2026, 12:59 PM UTC· resolved Oct 09, 2026, 03:50 PM UTC
- investigating Oct 09, 2026, 12:59 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 09, 2026, 02:05 PM UTC
Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 03:42 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
- monitoring Oct 09, 2026, 03:50 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
- resolved Oct 09, 2026, 03:50 PM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Short Codes to Onvoy Spectrum Mobile network subscribers in the United States is operating normally.
Minor October 9, 2026 SMS Delivery Delays from Twilio Alphanumeric Sender Type to Telenor Norway 4h 1m SMS, Europe
Started Oct 09, 2026, 12:39 PM UTC· resolved Oct 09, 2026, 04:40 PM UTC
- investigating Oct 09, 2026, 12:39 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 09, 2026, 12:43 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 09, 2026, 01:44 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio Alphanumeric Sender IDs to Telenor network subscribers in Norway. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 09, 2026, 02:38 PM UTC
We have observed a recovery in SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 09, 2026, 04:40 PM UTC
The incident has been resolved and SMS delivery from Twilio Alphanumeric Sender Type to Telenor network subscribers in Norway is operating normally.
Minor October 9, 2026 SMS Delivery Delays from Twilio to TIM and Noverca Italia Srl Italy 4h 40m SMS, Europe
Started Oct 09, 2026, 10:46 AM UTC· resolved Oct 09, 2026, 03:27 PM UTC
- investigating Oct 09, 2026, 10:46 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 09, 2026, 11:43 AM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 09, 2026, 12:44 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to TIM and Noverca Italia Srl network subscribers in Italy. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 09, 2026, 01:25 PM UTC
We have observed a recovery in SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 09, 2026, 03:27 PM UTC
The incident has been resolved and SMS delivery from Twilio to TIM and Noverca Italia Srl network subscribers in Italy is operating normally.
Minor October 9, 2026 SMS Delivery Delays and Failures from a Subset of Twilio Alphanumeric Sender IDs to Mobile China 13d 21h SMS, APAC
Started Oct 09, 2026, 06:42 AM UTC· resolved Oct 23, 2026, 03:55 AM UTC
- investigating Oct 09, 2026, 06:42 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 09, 2026, 07:05 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender IDs to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 09, 2026, 08:05 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 10:25 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to China Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.
- identified Oct 09, 2026, 02:31 PM UTC
Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Alphanumeric Sender Type to Mobile network subscribers in China. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring Oct 09, 2026, 03:35 PM UTC
We have completed our investigation and determined that this event did not result in any customer impact. All systems are operating normally.
- resolved Oct 23, 2026, 03:55 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender ID's to China Mobile network subscribers in China is operating normally.
Minor October 8, 2026 SMS Delivery Failures from a Subset of Twilio Alphanumeric Sender Type to Moov Côte d'Ivoire 2h 48m SMS, Middle East & Africa
Started Oct 08, 2026, 09:15 PM UTC· resolved Oct 09, 2026, 12:03 AM UTC
- investigating Oct 08, 2026, 09:15 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender IDs to Moov network subscribers in Côte d'Ivoire. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Oct 08, 2026, 09:23 PM UTC
Twilio customers may be experiencing SMS delivery failures from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 08, 2026, 10:01 PM UTC
We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 09, 2026, 12:03 AM UTC
The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender Type to Moov network subscribers in Côte d'Ivoire is operating normally.