Twilio incident
SMS Delivery Delays and Failures from Twilio to Zamtel Zambia
Resolved after 6 hours 19 minutes, affecting SMS, Middle East & Africa, on October 10, 2026.
The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
Affected components
Update timeline
- investigating Oct 10, 2026, 07:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Oct 10, 2026, 08:03 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating Oct 10, 2026, 10:04 AM UTC
Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Zamtel network subscribers in Zambia. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- monitoring Oct 10, 2026, 11:19 AM UTC
We have observed a recovery in SMS delivery from Twilio to Zamtel network subscribers in Zambia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Oct 10, 2026, 01:22 PM UTC
The incident has been resolved and SMS delivery from Twilio to Zamtel network subscribers in Zambia is operating normally.
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