Twilio incident
500 Errors for Conversations Classic Conversations Updates
Resolved after 1 hour 23 minutes, affecting Conversation Intelligence (classic), on October 2, 2026.
The issues with updates have been resolved and Conversations Classic is operating normally at this time.
Affected components
Update timeline
- investigating Oct 02, 2026, 06:29 PM UTC
Our engineers have identified the issue regarding conversation updates. Customer may experincine issues when updating and deleting conversation and creating messages.
- investigating Oct 02, 2026, 06:44 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 02, 2026, 07:27 PM UTC
Updates in Conversations are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 02, 2026, 07:52 PM UTC
The issues with updates have been resolved and Conversations Classic is operating normally at this time.
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