Twilio Outage History
Twilio degraded · 6 active incidents · 1 long-running issue View live status →Pingoru has recorded 1,183 incidents for Twilio: 1,178 in the last 12 months and 558 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 105 | 531 of 720 (74%) |
| May 2026 | 164 | 744 of 744 (100%) |
| June 2026 | 150 | 619 of 720 (86%) |
| July 2026 | 198 | 718 of 744 (96%) |
| August 2026 | 195 | 716 of 744 (96%) |
| September 2026 | 179 | 720 of 720 (100%) |
| October 2026 | 153 | 572 of 604 (95%) |
Incidents, newest first
Minor January 23, 2026 Delayed Event Webhook and Stats 1h 15m Event Webhooks, SendGrid Statistics
Started Jan 23, 2026, 04:58 PM UTC· resolved Jan 23, 2026, 06:13 PM UTC
- investigating Jan 23, 2026, 04:58 PM UTC
Starting at approximately 8:34 AM PST on January 23, our engineers began investigating an issue causing delays in engagement tracking events and Event Webhook deliveries. Some customers may experience increased latency in receiving these events. Email sending is not impacted at this time. We will provide another update within two hours, or sooner as additional information becomes available.
- monitoring Jan 23, 2026, 05:10 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jan 23, 2026, 06:13 PM UTC
Our engineers have monitored the fix and confirmed the issue impacting Event Webhook deliveries and engagement tracking events has been resolved. All services are now operating normally at this time.
Notice January 22, 2026 Microsoft365 (Business or Enterprise) 15h 36m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jan 22, 2026, 11:08 PM UTC· resolved Jan 23, 2026, 02:45 PM UTC
- investigating Jan 22, 2026, 11:08 PM UTC
Starting around 10:00 AM PST on January 22nd, our engineers began investigating an issue with users not able to send or receive email through Microsoft 365. Some customers may experience elevated deferrals with Microsoft 365. Please reference Microsoft's Status Page here: https://status.cloud.microsoft/m365. We will provide another update in two hours or as soon as more information becomes available.
- resolved Jan 23, 2026, 02:45 PM UTC
Our engineers have monitored the fix and confirmed the issue with Microsoft 365 has been resolved. Users can now send or receive emails as normal at this time.
Minor January 20, 2026 Unable to Create Support Ticket from SendGrid Console 10h 49m SendGrid Website
Started Jan 20, 2026, 08:09 AM UTC· resolved Jan 20, 2026, 06:59 PM UTC
- investigating Jan 20, 2026, 08:09 AM UTC
We are currently investigating an issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next hour or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
- investigating Jan 20, 2026, 09:13 AM UTC
We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next 2 hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
- investigating Jan 20, 2026, 11:12 AM UTC
We are continuing to investigate this issue affecting https://support.sendgrid.com/ which may prevent users from submitting support tickets. Our engineering team is actively working to resolve the problem and will provide an update within the next few hours or as soon as additional information becomes available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/
- investigating Jan 20, 2026, 03:37 PM UTC
We are still investigating this issue affecting SendGrid users to create new support tickets over the SendGrid portal (Twilio console is not affected). Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available. As a temporary workaround, Twilio SendGrid Unified Account users can submit support tickets via https://help.twilio.com/, or raise a chat support request too.
- monitoring Jan 20, 2026, 03:44 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update as soon as more information becomes available.
- monitoring Jan 20, 2026, 03:51 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Jan 20, 2026, 06:59 PM UTC
Our engineers have monitored the fix and confirmed the issue affecting https://support.sendgrid.com/ has been resolved. All services are now operating normally at this time and users can submit support tickets.
Notice January 14, 2026 Increased Microsoft Inbox Provider Blocks 14d 22h API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Jan 14, 2026, 10:07 PM UTC· resolved Jan 29, 2026, 08:08 PM UTC
- investigating Jan 22, 2026, 10:07 PM UTC
Starting around 3:00 am PST on January 14, our engineers began investigating an issue with emails sent to Microsoft Outlook Consumer domains. Some customers may experience an increase in email block rates to Microsoft Outlook Consumer domains which include Hotmail and Outlook domains. Our Engineers are working with Microsoft. We will provide another update in two hours or as soon as more information becomes available.
- investigating Jan 23, 2026, 12:18 AM UTC
Our engineering team is actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 23, 2026, 11:22 AM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 23, 2026, 04:00 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 23, 2026, 11:35 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 24, 2026, 06:55 PM UTC
Our engineering team is still actively investigating this issue and we will provide more updates as soon as they become available.
- investigating Jan 26, 2026, 03:56 PM UTC
Our engineering team is still actively investigating this issue, and we will provide more updates as soon as they become available.
- investigating Jan 27, 2026, 04:00 PM UTC
Our engineering team is still actively investigating this issue, and we will provide more updates as soon as they become available.
- monitoring Jan 27, 2026, 11:24 PM UTC
Our engineers continue to work with Microsoft and will provide additional details and guidance shortly.
- monitoring Jan 28, 2026, 12:05 AM UTC
We have acknowledgment from Microsoft about the change in delivery behavior on their consumer email platform. Microsoft has acknowledged that the behavior is not isolated to SendGrid's environment and is not specific to our sending configuration. Our engineering team is seeing improvement (reduction) of deferrals since the start of the incident on 1/14. Blocks have also reduced but are still at elevated levels; we will keep monitoring the behavior. Customers that feel they are continuing to observe excessive deferrals and/or blocks should fill out the OLC Support request form at https://olcsupport.office.com/
- resolved Jan 29, 2026, 08:08 PM UTC
Our Engineering team has completed monitoring and confirmed that no SendGrid-specific issues remain at this time. Microsoft has acknowledged that some senders may continue to experience elevated throttling, and has confirmed that this behavior is not isolated to SendGrid nor specific to our sending configuration. Microsoft has advised that any additional updates will be communicated via their Smart Network Data Service (SNDS) page. Customers who continue to experience deferrals or blocks when sending to Microsoft Outlook Consumer domains (for example, hotmail.com or outlook.com) are encouraged to open a support request directly with Microsoft for further assistance: https://olcsupport.office.com/ All SendGrid services are operating normally, and we will continue to monitor for any relevant upstream updates.
Minor January 5, 2026 Single Send Stats Delayed 2h 31m SendGrid Statistics
Started Jan 05, 2026, 12:12 PM UTC· resolved Jan 05, 2026, 02:44 PM UTC
- investigating Jan 05, 2026, 12:12 PM UTC
As of 05/01 at 1:45 AM (PST), our engineering team has identified an issue affecting SendGrid Marketing (Single Send) statistics. Impacted customers may experience delays in statistics being populated. We will provide an update within the next hour or sooner as additional information becomes available.
- identified Jan 05, 2026, 12:58 PM UTC
Our engineers have identified the issue and are currently implementing a fix.
- monitoring Jan 05, 2026, 01:23 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Single send stats are populating without a delay again. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Jan 05, 2026, 02:44 PM UTC
Our engineers have monitored the fix and confirmed the issue with single send stats has been resolved. All services are now operating normally at this time.
Minor December 16, 2025 New Marketing Campaigns Contact Writes Are Delayed 13h 17m SendGrid Marketing Campaigns
Started Dec 16, 2025, 05:19 AM UTC· resolved Dec 16, 2025, 06:37 PM UTC
- identified Dec 16, 2025, 05:19 AM UTC
Starting around 19:48 PT on 12/15/2025, all customer using New Marketing Campaigns contact writes may experience delays due to an ongoing issue with our third party vendor. The third party vendor has identified the issue and is working on a fix. Mail send is not affected. We will provide another update in 60 minutes.
- identified Dec 16, 2025, 06:24 AM UTC
The third party vendor is still implementing a fix. All customers will continue to experience delay in New Marketing Campaigns Contact writes. Mail send is not affected. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 16, 2025, 06:30 AM UTC
We are continuing to work on a fix for this issue.
- identified Dec 16, 2025, 07:46 AM UTC
The third party vendor is still implementing a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 16, 2025, 09:45 AM UTC
The third party vendor is still implementing a fix. We will provide another update in 2 hours or as soon as more information becomes available.
- identified Dec 16, 2025, 11:56 AM UTC
The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hour or sooner as more information becomes available
- identified Dec 16, 2025, 02:02 PM UTC
The third-party vendor is currently implementing a fix. We are closely monitoring progress and will provide an update within two hours or as soon as more information becomes available.
- identified Dec 16, 2025, 03:37 PM UTC
We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
- identified Dec 16, 2025, 04:53 PM UTC
We are still closely monitoring the progress of the fix and will provide an update within one hour or as soon as more information becomes available.
- monitoring Dec 16, 2025, 05:55 PM UTC
The third-party vendor has deployed a fix, and our engineers are actively monitoring system performance. Customers should begin to see improvements, specifically with contact writes for new marketing campaigns. We’ll provide another update within the next hour, or sooner if additional information becomes available.
- resolved Dec 16, 2025, 06:37 PM UTC
Our engineers have monitored the fix implemented by our third-party vendor and confirmed the issue with contact writes for new marketing campaigns has been resolved. All services are now operating normally at this time.
Minor December 9, 2025 SendGrid - Unable to edit existing contact segments. 12h SendGrid Marketing Campaigns
Started Dec 09, 2025, 11:40 AM UTC· resolved Dec 09, 2025, 11:41 PM UTC
- investigating Dec 09, 2025, 11:40 AM UTC
Starting around 12:30 AM, PST on 8th Dec, our engineers began investigating an issue with editing currently existing segments. Customers may experience an error in the UI that states 'You can't edit the conditions in this segment This segment contains conditions that cannot be edited in the ui. Please contact your developer to edit the conditions contained in this segment.' This does impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- investigating Dec 09, 2025, 12:41 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 09, 2025, 01:35 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update as soon as more information becomes available. Thank you for your patience.
- monitoring Dec 09, 2025, 03:46 PM UTC
Our engineers have identified the issue and have implemented a fix. Any segments created during 12/05 10:00 am (PST) and 12/09 3:53 am (PST) may still experience issues editing segments in the UI, if so a workaround would be to use an api call to update the segment which would also fix the UI.
- monitoring Dec 09, 2025, 05:43 PM UTC
Our engineers are still monitoring system performance. We will provide another update in one hour or as soon as more information becomes available.
- monitoring Dec 09, 2025, 06:58 PM UTC
Our engineers continue monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Dec 09, 2025, 08:59 PM UTC
Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Dec 09, 2025, 10:59 PM UTC
Our engineers are still monitoring system performance. We will provide another update in two hours or as soon as more information becomes available.
- resolved Dec 09, 2025, 11:41 PM UTC
Our engineers have monitored the fix and confirmed the issue with Segments for Marketing Campaigns has been resolved. All services are now operating normally at this time.
Minor December 5, 2025 Encountering errors while attempting to create a support ticket via the SendGrid portal 56m SendGrid Website
Started Dec 05, 2025, 04:53 AM UTC· resolved Dec 05, 2025, 05:50 AM UTC
- investigating Dec 05, 2025, 04:53 AM UTC
Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
- monitoring Dec 05, 2025, 05:23 AM UTC
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
- resolved Dec 05, 2025, 05:50 AM UTC
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Notice December 5, 2025 Error creating API Keys & Teammates in SendGrid console 30m SendGrid Website
Started Dec 05, 2025, 12:03 AM UTC· resolved Dec 05, 2025, 12:34 AM UTC
- monitoring Dec 05, 2025, 12:03 AM UTC
Starting around 3:40 pm PST on 12/04/2025, our engineers began investigating an issue creating API Keys with custom access & teammates in the UI. API calls to create API Keys & teammates were not impacted. This did not impact mail send. Our engineers have implemented a fix and are monitoring system performance. Users can now create API Keys & teammates again. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Dec 05, 2025, 12:34 AM UTC
Our engineers have monitored the fix and confirmed that users can now create API Keys & teammates again.
Minor December 4, 2025 Stats Delays Due to Increased Latency and Timeouts 51m SendGrid Statistics
Started Dec 04, 2025, 04:31 AM UTC· resolved Dec 04, 2025, 05:23 AM UTC
- monitoring Dec 04, 2025, 04:31 AM UTC
Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additional information becomes available.
- resolved Dec 04, 2025, 05:23 AM UTC
Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.
Minor December 4, 2025 Mail sending delays. 22m API v3
Started Dec 04, 2025, 12:46 AM UTC· resolved Dec 04, 2025, 01:09 AM UTC
- investigating Dec 04, 2025, 12:46 AM UTC
Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
- monitoring Dec 04, 2025, 12:57 AM UTC
Starting around 4:10 PM PDT on 2/12/2025, our engineers began investigating an issue with mail send. Customers may have experienced delays during this time. The delay ended at approximately 4:41 PM PDT. We will continue to monitor the situation and provide another update in one hour or as soon as more information becomes available.
- resolved Dec 04, 2025, 01:09 AM UTC
Our engineers have monitored the fix and confirmed the issue with mail send has been resolved. All services are now operating normally at this time.
Minor December 1, 2025 Global Stats Delayed 11h 8m SendGrid Statistics
Started Dec 01, 2025, 04:24 PM UTC· resolved Dec 02, 2025, 03:33 AM UTC
- investigating Dec 01, 2025, 04:24 PM UTC
Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 01, 2025, 05:09 PM UTC
Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 01, 2025, 05:14 PM UTC
Our engineers have identified the issue and are currently implementing a fix.
- identified Dec 01, 2025, 07:29 PM UTC
We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.
- monitoring Dec 02, 2025, 02:52 AM UTC
Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information becomes available.
- resolved Dec 02, 2025, 03:33 AM UTC
Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.
Minor November 20, 2025 Minor Delays in Mail Send 1d API v3, SMTP, API v2
Started Nov 20, 2025, 06:56 PM UTC· resolved Nov 21, 2025, 07:00 PM UTC
- investigating Nov 20, 2025, 06:56 PM UTC
Starting around 5:48AM PST on 11/20/2025, our engineers began investigating minimal, intermittent delays in API mail sending. Engineering is engaged and has redistributed traffic. Customers may see a brief ~50 ms increase in latency. The team is actively troubleshooting to ensure the delays do not persist. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 20, 2025, 07:56 PM UTC
Our engineering team is continuing to investigate this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 20, 2025, 08:30 PM UTC
Our engineers have implemented a fix and are monitoring system performance. All latencies are back to normal. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 20, 2025, 09:13 PM UTC
All latencies remain normal. Our engineers are continuing to monitor system performance to ensure latencies remain normal and will continue to monitor overnight. We will provide another update on Friday 11/21/2025 or as soon as more information becomes available.
- resolved Nov 21, 2025, 07:00 PM UTC
Our engineers have monitored the fix and confirmed that the issue causing minimal intermittent mail-send delays has been fully resolved. All services are now operating normally at this time.
Minor November 19, 2025 Errors loading Legacy Transactional Templates 1h 24m SendGrid Legacy Marketing Campaigns
Started Nov 19, 2025, 08:28 PM UTC· resolved Nov 19, 2025, 09:52 PM UTC
- investigating Nov 19, 2025, 08:28 PM UTC
Starting around 11:58 pm PST on 11/19/2025, our engineers began investigating an issue with Legacy Transactional Templates. Users may experience an error with loading the legacy transactional templates within the Email API section of the account. This does not impact mail send. We will provide another update in 30 min or as soon as more information becomes available.
- investigating Nov 19, 2025, 09:06 PM UTC
We are continuing to investigate the issue impacting legacy transactional templates. We will provide an update in 1 hour or as soon as one is available.
- monitoring Nov 19, 2025, 09:21 PM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in 30 min or as soon as more information becomes available.
- resolved Nov 19, 2025, 09:52 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Legacy Transactional Templates has been resolved. All services are now operating normally at this time.
Minor November 18, 2025 SendGrid Website – Degraded Account Login Functionality 4h 55m SendGrid Website
Started Nov 18, 2025, 01:25 PM UTC· resolved Nov 18, 2025, 06:20 PM UTC
- investigating Nov 18, 2025, 01:25 PM UTC
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
- investigating Nov 18, 2025, 02:33 PM UTC
Our engineers have identified an issue with Twilio SendGrid login and are working toward a fix. We will provide another update in hour or as soon as more information becomes available.
- monitoring Nov 18, 2025, 03:03 PM UTC
Twilio SendGrid Login is now restored. Service health monitoring indicates no remaining errors. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Nov 18, 2025, 05:47 PM UTC
We are continuing to monitor Twilio SendGrid Login functionality, and service health checks are indicating stable performance with no new errors observed. Our teams will remain engaged to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved Nov 18, 2025, 06:20 PM UTC
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid Login functionality has been resolved. All services are now operating normally at this time.
Notice November 5, 2025 Issues completing signup process 2h 13m API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Nov 05, 2025, 11:44 PM UTC· resolved Nov 06, 2025, 01:57 AM UTC
- investigating Nov 05, 2025, 11:44 PM UTC
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 06, 2025, 12:36 AM UTC
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This does not impact mail send. As the investigation is still ongoing, we will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 06, 2025, 01:41 AM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Nov 06, 2025, 01:57 AM UTC
Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
Notice November 5, 2025 Email Activity Feed delays – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Nov 05, 2025, 08:49 PM UTC· resolved Nov 05, 2025, 08:49 PM UTC
- resolved Nov 05, 2025, 09:01 PM UTC
Our engineers have investigated and resolved an issue with Email Activity Feed delays. If you queried or exported Email Activity events during the window, please re-run those requests to ensure completeness. The window when stale data may have occurred is from 2025-11-04 at 05:22 PM PST to 2025-11-05 at 6:59 AM PST.
Notice October 31, 2025 SendGrid Website – General Degraded Functionality 1h 42m SendGrid Website
Started Oct 31, 2025, 12:38 AM UTC· resolved Oct 31, 2025, 02:21 AM UTC
- investigating Oct 31, 2025, 12:38 AM UTC
We are currently investigating the cause of the issue that is currently affecting some components of the SendGrid dashboard. Mail send is not affected.
- identified Oct 31, 2025, 01:39 AM UTC
Starting around 17:35 PDT on 3/30/2025 , our engineers began investigating an issue with some modules within the SendGrid UI not loading properly. Customer may experience issues when trying to load some modules in the SendGrid dashboard. This does not impact mail send. We will provide another update in an hour or as soon as more information becomes available.
- resolved Oct 31, 2025, 02:21 AM UTC
Our engineers have monitored the fix and confirmed that the issue with the SendGrid UI has been resolved. All services are now operating normally.
Minor October 28, 2025 Event Webhooks can't be created or edited in the console 1h 44m Event Webhooks
Started Oct 28, 2025, 09:17 PM UTC· resolved Oct 28, 2025, 11:02 PM UTC
- investigating Oct 28, 2025, 09:17 PM UTC
Starting around 2:00 pm PDT on 10/28/25, our engineers began investigating an issue with creating & editing event webhooks. Users may not be able to create or edit webhooks via the SendGrid console, but the API can be used as a workaround at this time. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 28, 2025, 09:33 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Users can now create & edit event webhooks in the SendGrid console again. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 28, 2025, 11:02 PM UTC
Our engineers have monitored the fix and confirmed the issue with event webhooks has been resolved. All services are now operating normally at this time.
Minor October 22, 2025 Marketing Campaigns Stats Issue 18h 35m SendGrid Statistics
Started Oct 22, 2025, 09:31 PM UTC· resolved Oct 23, 2025, 04:06 PM UTC
- investigating Oct 22, 2025, 09:31 PM UTC
Starting around 1:30 pm PDT on October 22, our engineers began investigating an issue with Marketing Campaign statistics. Users may experience delayed stats and potential duplicate events. Legacy Marketing Campaigns is not impacted. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 22, 2025, 09:56 PM UTC
This incident was due to an outage with a third-party provider, which has been resolved. Marketing Campaigns stats are now caught up and up-to-date. Engineers will continue to monitor system performance. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 22, 2025, 11:45 PM UTC
Engineers are continuing to monitor system performance. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring Oct 23, 2025, 02:32 PM UTC
Engineers are continuing to monitor system performance. We will provide another update in 24 hours or as soon as more information becomes available.
- resolved Oct 23, 2025, 04:06 PM UTC
Our engineers have monitored system performance and confirmed that the issue impacting Marketing Campaigns Stats has been fully resolved. All metrics are now up-to-date and functioning as expected. Marketing Campaigns data is processing normally, and no further delays or duplicate event reports are occurring.
Minor October 20, 2025 Twilio SendGrid Service Outage 14h 44m API v3, SMTP, API v2, SendGrid Marketing Campaigns and 3 more
Started Oct 20, 2025, 10:03 AM UTC· resolved Oct 21, 2025, 12:47 AM UTC
- monitoring Oct 20, 2025, 10:03 AM UTC
We are currently monitoring a Twilio SendGrid service outage impacting multiple components. Customers may have experienced delays or errors when sending mail using Dynamic Templates, accessing or managing Marketing Campaigns (including Campaigns, Automations, Templates, and Stats), and when using Email Accounts and Identity services such as Subuser or Teammate creation, Console login, and IP Access Management. Additionally, Email Advanced Stats data may been delayed or incomplete within the SendGrid Console and API. Please reach out to our support team if you require assistance and believe to have been affected by this issue.
- monitoring Oct 20, 2025, 10:03 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 11:17 AM UTC
We are still seeing issue with the third party vendor and keep monitoring the recovery. Customers may still experience delays or errors when sending mail using campaign automation, accessing and managing Marketing Campaigns (campaigns, automation, external Integration, stats , contacts upload and download). We will provide another update in an hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 12:33 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 20, 2025, 12:54 PM UTC
The third party vendor has implemented a mitigation and is in the process of recovery. As a result, we are also starting to see recovery across affected Marketing Campaigns workflows (campaigns, contacts upload/download, external integration). Customers should start to experience improvements but there might still be delays accessing Marketing Campaigns stats.
- monitoring Oct 20, 2025, 02:19 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 03:22 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in an hour or as soon as more information becomes available.
- monitoring Oct 20, 2025, 04:27 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Oct 20, 2025, 06:27 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in two hours or as soon as more information becomes available.
- monitoring Oct 20, 2025, 08:55 PM UTC
We are continuing to monitor for any further issues. Customers may still continue to experience delays with marketing campaigns stats. We will provide another update in four hours or as soon as more information becomes available.
- monitoring Oct 20, 2025, 11:01 PM UTC
Marketing Campaign stats have been fully recovered. We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Oct 21, 2025, 12:17 AM UTC
We are continuing to monitor for any further issues. We will provide another update in 1 hour or as soon as more information becomes available.
- resolved Oct 21, 2025, 12:47 AM UTC
Our engineers have monitored the fix and confirmed the issue with the Twilio SendGrid outage has been resolved. All services are now operating normally at this time.
Minor October 16, 2025 Issues With Login on Console and Email Sending 43m API v3, API v2, SendGrid Marketing Campaigns, SendGrid Website
Started Oct 16, 2025, 04:21 PM UTC· resolved Oct 16, 2025, 05:04 PM UTC
- investigating Oct 16, 2025, 04:21 PM UTC
We’re currently investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Our team is actively working to resolve the issue, and we’ll provide another update within 15 minutes or as soon as new information becomes available.
- investigating Oct 16, 2025, 04:35 PM UTC
We continue investigating issues affecting customer logins to the SendGrid Console. Some customers may also experience errors when sending emails via the API. Customers sending legacy marketing campaigns may have had a delay in sending out. We are seeing campaigns be sent now, but may be delayed. Our team is actively working to resolve the issue, and we’ll provide another update within 30 minutes or as soon as new information becomes available.
- identified Oct 16, 2025, 04:43 PM UTC
Engineering has identified the root cause for issues affecting customer logins to the SendGrid Console, API email sending, and Marketing Campaigns. Our team is working through mitigation actions. We’ll provide another update within 15 minutes or as soon as new information becomes available.
- monitoring Oct 16, 2025, 04:54 PM UTC
Our engineers have implemented a fix and are monitoring system performance. Marketing Campaigns have de-queued and are currently being delivered. Customers should no longer be experiencing issues. We will provide another update in 30 minutes or as soon as more information becomes available.
- resolved Oct 16, 2025, 05:04 PM UTC
Our engineers have monitored the fix and confirmed the issue with the SendGrid Console, as well as Mail Send and Marketing Campaigns, has been resolved. All services are now operating normally at this time.
Notice October 13, 2025 Missing usage alerts for subuser accounts – API v3, SMTP, Event Webhooks, API v2 and 9 more
Started Oct 13, 2025, 07:55 PM UTC· resolved Oct 13, 2025, 07:55 PM UTC
- resolved Oct 13, 2025, 08:10 PM UTC
Our engineers have investigated and resolved an issue with usage alerts related to subuser accounts. Starting October 2, 11:42 AM PST and until October 13, 12:50 PM PST, administrators of parent accounts might not have been able to set up credit usage alerts for subusers. This didn't impact email sending. The issue has been resolved and all impacted services are operating normally.
Minor August 21, 2025 Errors on Credit Card Addition During Upgrade Process 76d 8h SendGrid Billing
Started Aug 21, 2025, 02:31 PM UTC· resolved Nov 05, 2025, 11:16 PM UTC
- investigating Aug 21, 2025, 02:31 PM UTC
Starting around 7:00 AM PST on August 21st, 2025, our engineers began investigating an issue where some Twilio SendGrid customers reported issues when entering credit card details during the SendGrid upgrade from their Trial plan. Our engineering team is actively investigating the issue. This does not affect mail send. We'll provide an update as soon as more information becomes available.
- investigating Aug 21, 2025, 05:29 PM UTC
We are continuing to investigate this issue.
- identified Aug 21, 2025, 06:55 PM UTC
Our engineers have identified the issue and are working toward a fix. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Aug 21, 2025, 08:00 PM UTC
We are continuing to work towards a fix. We will provide another update in two hours or as soon as more information becomes available.
- identified Aug 21, 2025, 10:03 PM UTC
We are continuing to work towards a fix. We will provide another update in three hours or as soon as more information becomes available.
- identified Aug 22, 2025, 12:58 AM UTC
We are continuing to work towards a fix. We will provide another update in 8 hours or as soon as more information becomes available.
- identified Aug 22, 2025, 09:08 AM UTC
We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Aug 22, 2025, 02:38 PM UTC
We are continuing to work towards a fix. We will provide another update in 16 hours or as soon as more information becomes available.
- identified Aug 23, 2025, 04:11 PM UTC
We are continuing to work towards a fix. We will provide another update within the next 48 hours or as soon as more information becomes available. Thank you for your patience
- monitoring Aug 26, 2025, 11:03 PM UTC
A short-term fix has been implemented, and we are actively monitoring the results. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update on Monday September 1st, or sooner if new information becomes available.
- monitoring Sep 01, 2025, 06:30 PM UTC
Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update tomorrow, after the Labor Day holiday, or as soon as more information becomes available.
- monitoring Sep 02, 2025, 10:40 PM UTC
Our engineers have implemented a short-term fix and are monitoring system performance. If you experience any issues related to this matter, please reach out to our support team for assistance. We will provide another update the following Monday, September 8th, or as soon as more information becomes available.
- monitoring Sep 03, 2025, 07:48 PM UTC
This issue has been mitigated. Customers receiving errors on credit card additions during the account upgrade process should contact support to implement mitigation steps until further notice.
- resolved Nov 05, 2025, 11:16 PM UTC
This incident has been resolved for the majority of customers. Customers receiving errors on credit card additions during the account upgrade process should contact Twilio Support to implement mitigation steps if unable to input a credit card for upgrading.