Resolved after 11 hours 8 minutes, affecting SendGrid Statistics, on December 1, 2025.
Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Dec 01, 2025, 04:24 PM UTC
Beginning at 12/01 8:06 AM (PST) - Our engineers have identified an issue regarding SendGrid Global Stats. Affected customers may experience up to 2 hour delay for global stats to populate. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Dec 01, 2025, 05:09 PM UTC
Our engineers are continue to investigate the issue regarding Global Stats. We will provide another update in 1 hour or as soon as more information becomes available.
- identified Dec 01, 2025, 05:14 PM UTC
Our engineers have identified the issue and are currently implementing a fix.
- identified Dec 01, 2025, 07:29 PM UTC
We are continuing to monitor queues. Users will see stats fluctuate between 1 - 2 hour delays.
- monitoring Dec 02, 2025, 02:52 AM UTC
Our engineers have implemented a fix and are monitoring system performance, customers should not be observing delays anymore. We will provide another update in an hour or as soon as more information becomes available.
- resolved Dec 02, 2025, 03:33 AM UTC
Our engineers have monitored the fix and confirmed that the customers should not be observing delays any more. All services are now operating normally at this time.
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