Resolved after 2 hours 13 minutes, affecting API v3 and SMTP and 1 more, on November 5, 2025.
Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
Affected components
Update timeline
- investigating Nov 05, 2025, 11:44 PM UTC
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign up proces. Users may experience issues upgrading after completing required sign up process. This does not impact mail send. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating Nov 06, 2025, 12:36 AM UTC
Starting around 2:30pm PST on 11/05/2025, our engineers began investigating an issue with the sign-up process. Users may experience issues upgrading after completing the required sign up process. This does not impact mail send. As the investigation is still ongoing, we will provide another update in 1 hour or as soon as more information becomes available.
- monitoring Nov 06, 2025, 01:41 AM UTC
Our engineers have implemented a fix and are monitoring system performance. We will provide another update in an hour or as soon as more information becomes available.
- resolved Nov 06, 2025, 01:57 AM UTC
Our engineers have monitored the fix and confirmed that the issue with the sign-up process has been resolved. All services are now operating normally.
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