Twilio incident

Stats Delays Due to Increased Latency and Timeouts

Resolved after 51 minutes, affecting SendGrid Statistics, on December 4, 2025.

resolved Dec 04, 2025, 05:23 AM UTC

Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.

Started
Dec 04, 2025, 04:31 AM UTC
Resolved
Dec 04, 2025, 05:23 AM UTC
Duration
51m
Detected by Pingoru
Dec 04, 2025, 04:31 AM UTC

Affected components

SendGrid Statistics

Update timeline

  1. monitoring Dec 04, 2025, 04:31 AM UTC

    Between 01:32 to 02:12 AM UTC increased latency and timeouts were observed which resulted in delays across the Stats service, including global stats, advanced stats, and category stats. All latencies have returned to normal. We will provide another update in one hour or sooner if additional information becomes available.

  2. resolved Dec 04, 2025, 05:23 AM UTC

    Our engineers have monitored the fix and confirmed that the delays across the Stats service have been resolved. All services are now operating normally.

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