Twilio incident
Encountering errors while attempting to create a support ticket via the SendGrid portal
Resolved after 56 minutes, affecting SendGrid Website, on December 5, 2025.
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
Affected components
Update timeline
- investigating Dec 05, 2025, 04:53 AM UTC
Starting around 8.30 PM PST on Dec 4, our engineers began investigating an issue with our support portal. Customers may experience issues in submitting a ticket. We will provide another update in an hour or as soon as more information becomes available
- monitoring Dec 05, 2025, 05:23 AM UTC
Our engineers have identified the problem and implemented a fix and are monitoring system performance. We will provide another update in 30 minutes or as soon as more information becomes available
- resolved Dec 05, 2025, 05:50 AM UTC
Our engineers have monitored the fix and confirmed the issue has been resolved. All services are now operating normally at this time.
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