Twilio Outage History

Started May 11, 2026, 01:09 PM UTC· resolved May 11, 2026, 01:09 PM UTC

1. resolved May 11, 2026, 01:09 PM UTC

   We have mitigated an issue on One Console Usage pages that impacted some of our customers. The service is now operating normally, and we will continue to monitor for system stability.

Read the full incident report →

Started May 11, 2026, 01:05 PM UTC· resolved May 12, 2026, 01:04 AM UTC

1. investigating May 11, 2026, 01:05 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 11, 2026, 02:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating May 11, 2026, 03:22 PM UTC

   We are continuing to investigate this issue.

4. investigating May 11, 2026, 04:16 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from Twilio Long Codes to AT&T network subscribers in the United States. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified May 11, 2026, 04:21 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

6. identified May 11, 2026, 05:22 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

7. identified May 11, 2026, 07:23 PM UTC

   Twilio customers may be experiencing SMS delivery report delays from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

8. monitoring May 11, 2026, 10:53 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

9. resolved May 12, 2026, 01:04 AM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Long Codes and Toll-Free Numbers to AT&T network subscribers in the United States is operating normally.

Read the full incident report →

Started May 11, 2026, 12:14 PM UTC· resolved May 11, 2026, 03:27 PM UTC

1. investigating May 11, 2026, 12:14 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi/Axoata network subscribers in Bangladesh. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 11, 2026, 12:18 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from Twilio to Robi network subscribers in Bangladesh. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 11, 2026, 12:46 PM UTC

   We have observed a recovery in SMS Delivery Failures from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 11, 2026, 02:46 PM UTC

   We have observed a recovery in SMS delivery receipts from Twilio to Axiata network subscribers in multiple countries in APAC and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved May 11, 2026, 03:27 PM UTC

   The incident has been resolved and SMS delivery receipts from Twilio to Axiata network subscribers in Bangladesh, Indonesia, and Cambodia are operating normally.

Read the full incident report →

Started May 11, 2026, 05:37 AM UTC· resolved May 11, 2026, 04:22 PM UTC

1. investigating May 11, 2026, 05:37 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 11, 2026, 06:38 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified May 11, 2026, 07:39 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 11, 2026, 09:04 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring May 11, 2026, 11:04 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified May 11, 2026, 11:06 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

7. identified May 11, 2026, 12:06 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

8. identified May 11, 2026, 02:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

9. monitoring May 11, 2026, 02:29 PM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

10. resolved May 11, 2026, 04:22 PM UTC

    The incident has been resolved and SMS delivery from a subset of Twilio Long Codes to CAMTEL network subscribers in Cameroon is operating normally.

Read the full incident report →

Started May 11, 2026, 02:06 AM UTC· resolved May 11, 2026, 04:27 AM UTC

1. investigating May 11, 2026, 02:06 AM UTC

   Our monitoring systems have detected a potential issue with phone numbers porting in both Twilio console and API. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. monitoring May 11, 2026, 02:22 AM UTC

   We are observing recovery in phone numbers porting in both Twilio console and API. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved May 11, 2026, 04:27 AM UTC

   We are no longer experiencing phone numbers porting in both Twilio console and our API. This incident has been resolved.

Read the full incident report →

Started May 10, 2026, 02:50 PM UTC· resolved May 11, 2026, 01:39 AM UTC

1. investigating May 10, 2026, 02:50 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 10, 2026, 03:57 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. investigating May 10, 2026, 06:03 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating May 10, 2026, 10:09 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.

5. monitoring May 10, 2026, 10:46 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring May 11, 2026, 12:54 AM UTC

   We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. resolved May 11, 2026, 01:39 AM UTC

   The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.

Read the full incident report →

Started May 09, 2026, 08:51 AM UTC· resolved May 09, 2026, 12:52 PM UTC

1. identified May 09, 2026, 08:51 AM UTC

   Our engineers have identified the issue that Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.

2. identified May 09, 2026, 09:12 AM UTC

   We are continuing to work on a fix for this issue.

3. identified May 09, 2026, 09:51 AM UTC

   Our engineers are continuing to investigate an issue where Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 09, 2026, 11:00 AM UTC

   The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

5. resolved May 09, 2026, 12:52 PM UTC

   The issue affecting Intelligent Alerts has now been resolved.

Read the full incident report →

Started May 09, 2026, 04:00 AM UTC· resolved May 09, 2026, 12:21 PM UTC

1. investigating May 09, 2026, 04:00 AM UTC

   We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 09, 2026, 04:18 AM UTC

   We are currently investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 1 hour or as soon as more information becomes available.

3. investigating May 09, 2026, 05:00 AM UTC

   We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 2 hours or as soon as more information becomes available.

4. investigating May 09, 2026, 06:51 AM UTC

   We are currently still investigating issues affecting cross region connectivity. Customers could experience degradation of calls traversing between regions. We will provide another update in 4 hours or as soon as more information becomes available.

5. monitoring May 09, 2026, 10:21 AM UTC

   The incident affecting cross region connectivity are now operating normally. Customers are no longer experiencing degradation of calls, video calls or dropped Webhooks traversing between regions. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.

6. resolved May 09, 2026, 12:21 PM UTC

   The incident affecting cross region connectivity has now been resolved. Customers will no longer experience degradation of calls, video calls or dropped Webhooks traversing between regions.

Read the full incident report →

Started May 09, 2026, 12:46 AM UTC· resolved May 09, 2026, 06:41 AM UTC

1. investigating May 09, 2026, 12:46 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 09, 2026, 01:00 AM UTC

   Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 09, 2026, 01:53 AM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 09, 2026, 03:57 AM UTC

   We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved May 09, 2026, 06:41 AM UTC

   The incident has been resolved and User Authentication Identity SNA failure increase for T-Mobile in the United States is operating normally.

Read the full incident report →

Started May 08, 2026, 04:59 PM UTC· resolved May 08, 2026, 10:30 PM UTC

1. investigating May 08, 2026, 04:59 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 08, 2026, 05:19 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified May 08, 2026, 06:25 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange network subscribers in Cameroon. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 08, 2026, 08:27 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Cameroon and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved May 08, 2026, 10:30 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Cameroon is operating normally.

Read the full incident report →

Started May 08, 2026, 04:24 PM UTC· resolved May 08, 2026, 10:55 PM UTC

1. investigating May 08, 2026, 04:24 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 08, 2026, 05:25 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified May 08, 2026, 05:59 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified May 08, 2026, 07:00 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Digicel network subscribers in Cayman Islands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring May 08, 2026, 08:53 PM UTC

   We have observed a recovery in SMS delivery from Twilio to Digicel network subscribers in Cayman Islands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. resolved May 08, 2026, 10:55 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Digicel network subscribers in Cayman Islands is operating normally.

Read the full incident report →

Started May 08, 2026, 09:06 AM UTC· resolved May 08, 2026, 01:02 PM UTC

1. investigating May 08, 2026, 09:06 AM UTC

   We are currently investigating a service interruption causing delays with Messaging Logs. We will provide another update within 1 hour or as soon as more information becomes available.

2. investigating May 08, 2026, 10:03 AM UTC

   We are currently investigating an issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Log indexes could respond with 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 2 hour or as soon as more information becomes available.

3. investigating May 08, 2026, 11:31 AM UTC

   We are continuing to investigate the issue impacting Messaging Logs. New message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.

4. investigating May 08, 2026, 11:48 AM UTC

   We are continuing to investigate the issue impacting Messaging Logs. Sending messages is fully functional, however new message logs may be delayed and unavailable for querying. Additionally, some queries to the Message Logs API will temporarily respond with HTTP 5xx errors. Our engineering team is actively working to deploy a fix. We will provide another update in 4 hours or as soon as more information becomes available.

5. resolved May 08, 2026, 01:02 PM UTC

   The issue impacting Messaging Logs has been resolved and is operating normally at this time.

Read the full incident report →

Started May 08, 2026, 02:04 AM UTC· resolved May 08, 2026, 08:09 AM UTC

1. investigating May 08, 2026, 02:04 AM UTC

   Customers may have experienced mail delay between 5pm and 5:15pm PDT.Our engineers have been alerted and are investigating. We will provide another update in 30 minutes or as soon as we have more information.

2. investigating May 08, 2026, 02:53 AM UTC

   Customers may continue to experience mail delays. Our engineers are actively investigating and working to identify the cause. We will provide another update in 30 minutes or as soon as we have more information.

3. identified May 08, 2026, 03:38 AM UTC

   Our engineers have identified the issue and are working toward a fix. New Mail Send requests are not affected and are processing normally. We are still actively working on delivering previously delayed mails. We will provide another update in next 2hr or as soon as more information becomes available.

4. identified May 08, 2026, 07:04 AM UTC

   Our engineering team has identified the root cause of the issue and is actively working on a resolution. Please note that new Mail Send requests are processing as expected and are not impacted. We will share another update within the next two hours, or sooner if additional information becomes available.

5. resolved May 08, 2026, 08:09 AM UTC

   Our engineers have monitored the fix and confirmed the issue with Mail delay has been resolved. All services are now operating normally at this time

Read the full incident report →

Started May 08, 2026, 12:13 AM UTC· resolved May 08, 2026, 08:36 AM UTC

1. investigating May 07, 2026, 11:46 PM UTC

   Our monitoring systems have detected a potential issue with errors when receiving updates from Sync. Our engineers have been alerted and are investigating. We will provide an update when we have more details.

2. investigating May 08, 2026, 12:13 AM UTC

   We are investigating intermittent 5xx errors in across APIs. We expect to provide another update in 15 minutes or as soon as more information becomes available.

3. investigating May 08, 2026, 12:27 AM UTC

   We are continuing to investigate an issue with intermittent 5xx errors in across APIs. We expect to provide another update in 30 minutes or as soon as more information becomes available.

4. investigating May 08, 2026, 01:27 AM UTC

   We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

5. investigating May 08, 2026, 01:31 AM UTC

   We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

6. investigating May 08, 2026, 02:05 AM UTC

   We are continuing to investigate the cause of the degradation to several Twilio products and work to fully remediate all impacts. We will provide another update in 30 minutes or as soon as we have more information.

7. investigating May 08, 2026, 02:13 AM UTC

   Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

8. investigating May 08, 2026, 02:50 AM UTC

   Some customers may be experiencing higher than normal latency. Our team is actively investigating the issue and we will provide another update in 30 minutes or as soon as more information becomes available.

9. investigating May 08, 2026, 02:59 AM UTC

   We are continuing to investigate this issue.

10. investigating May 08, 2026, 03:09 AM UTC

    We are continuing to investigate this issue.

11. investigating May 08, 2026, 03:34 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

12. investigating May 08, 2026, 04:38 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

13. investigating May 08, 2026, 05:11 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

14. investigating May 08, 2026, 05:45 AM UTC

    We are continuing to investigate the cause of degradation impacting few Twilio products and are working to fully remediate the issue. We will provide another update in 30 minutes or as soon as we have more information.

15. monitoring May 08, 2026, 05:55 AM UTC

    All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

16. monitoring May 08, 2026, 06:23 AM UTC

    All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 30 minutes or as soon as more information becomes available.

17. monitoring May 08, 2026, 06:49 AM UTC

    All Twilio products are now observing recovery. We are continuing to monitor the issue and are awaiting further updates from our vendor. We will provide another update in 2 hours or as soon as more information becomes available.

18. resolved May 08, 2026, 08:36 AM UTC

    This incident has been resolved, and all affected services are operating normally.

Read the full incident report →

Started May 07, 2026, 07:03 PM UTC· resolved May 07, 2026, 09:56 PM UTC

1. investigating May 07, 2026, 07:03 PM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 07, 2026, 07:08 PM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API high latency in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. monitoring May 07, 2026, 07:53 PM UTC

   We have observed a recovery in User Authentication Identity Gateway API high latency in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved May 07, 2026, 09:56 PM UTC

   The incident has been resolved and User Authentication Identity Gateway API high latency in the United States is operating normally.

Read the full incident report →

Started May 07, 2026, 06:12 PM UTC· resolved May 07, 2026, 10:03 PM UTC

1. investigating May 07, 2026, 06:12 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team is actively investigating this issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 07, 2026, 06:28 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified May 07, 2026, 07:31 PM UTC

   Twilio customers may be experiencing SMS delivery receipt delays from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico. Our team has identified the cause, and is working to resolve the issue. Message delivery may succeed, but delivery receipts may be delayed. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 07, 2026, 08:02 PM UTC

   We have observed a recovery in SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved May 07, 2026, 10:03 PM UTC

   The incident has been resolved and SMS delivery receipts from a subset of Twilio Short Codes to Liberty Mobile network subscribers in Puerto Rico are operating normally.

Read the full incident report →

Started May 07, 2026, 05:51 PM UTC· resolved May 07, 2026, 09:15 PM UTC

1. investigating May 07, 2026, 05:51 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 07, 2026, 06:06 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified May 07, 2026, 07:08 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio Phone Numbers to MTel network subscribers in Bosnia and Herzegovina. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved May 07, 2026, 09:15 PM UTC

   We are updating the status of this incident to resolved and will continue to provide updates under the main incident: 'SMS Delivery Delays from Twilio to Multiple Networks in Europe'. https://status.twilio.com/incidents/shhrhbqxflt1

Read the full incident report →

Started May 07, 2026, 01:15 PM UTC· resolved May 10, 2026, 11:51 PM UTC

1. investigating May 07, 2026, 01:15 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 07, 2026, 02:21 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified May 07, 2026, 02:33 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified May 07, 2026, 03:35 PM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. identified May 07, 2026, 05:36 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

6. identified May 07, 2026, 09:40 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

7. identified May 08, 2026, 05:40 AM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

8. identified May 08, 2026, 09:41 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

9. identified May 09, 2026, 09:44 PM UTC

   Twilio customers may be experiencing SMS delivery failures from Twilio to Orange network subscribers in Madagascar. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. monitoring May 10, 2026, 09:46 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Orange network subscribers in Madagascar and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

11. resolved May 10, 2026, 11:51 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Orange network subscribers in Madagascar is operating normally.

Read the full incident report →

Started May 07, 2026, 12:52 PM UTC· resolved May 07, 2026, 09:56 PM UTC

1. investigating May 07, 2026, 12:52 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 07, 2026, 01:53 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified May 07, 2026, 02:20 PM UTC

   Twilio customers may be experiencing voice call failures from network subscribers in Germany to Twilio Germany Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. monitoring May 07, 2026, 02:50 PM UTC

   We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring May 07, 2026, 04:51 PM UTC

   We have observed a recovery in voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

6. monitoring May 07, 2026, 08:56 PM UTC

   We have observed a recovery in voice calls from network subscribers in Germany to Twilio Germany Phone Numbers and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

7. resolved May 07, 2026, 09:56 PM UTC

   The incident has been resolved and voice calls from Telefonica network subscribers in Germany to Twilio Germany Phone Numbers are operating normally.

Read the full incident report →

Started May 07, 2026, 09:51 AM UTC· resolved May 07, 2026, 11:13 AM UTC

1. investigating May 07, 2026, 09:51 AM UTC

   While using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail. We are working on fixing it as soon as possible and will release a new minor version with the fix. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 07, 2026, 10:51 AM UTC

   We are observing recovery while using the Twilio Python SDK and Package calls to knowledge.twilio.com that are failing. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved May 07, 2026, 11:13 AM UTC

   The incident has been resolved and the issue while using the Twilio Python SDK and Package calls to knowledge.twilio.com will fail has been resolved.

Read the full incident report →

Started May 07, 2026, 09:28 AM UTC· resolved May 07, 2026, 01:21 PM UTC

1. investigating May 07, 2026, 09:28 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 07, 2026, 09:29 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified May 07, 2026, 10:30 AM UTC

   Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. monitoring May 07, 2026, 11:25 AM UTC

   We have observed a recovery in SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

5. resolved May 07, 2026, 01:21 PM UTC

   The incident has been resolved and SMS delivery from a subset of Twilio Alphanumeric Sender IDs to Orange network subscribers in Botswana is operating normally.

Read the full incident report →

Started May 07, 2026, 08:50 AM UTC· resolved May 09, 2026, 05:49 AM UTC

1. investigating May 07, 2026, 08:50 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 07, 2026, 09:55 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. identified May 07, 2026, 10:59 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

4. identified May 07, 2026, 12:00 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

5. monitoring May 07, 2026, 01:25 PM UTC

   We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

6. monitoring May 07, 2026, 03:26 PM UTC

   We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

7. monitoring May 07, 2026, 07:37 PM UTC

   We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 8 hours or as soon as more information becomes available.

8. identified May 07, 2026, 07:38 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

9. identified May 07, 2026, 07:43 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

10. identified May 07, 2026, 08:38 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

11. identified May 07, 2026, 10:39 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

12. identified May 08, 2026, 02:39 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

13. identified May 08, 2026, 10:44 AM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio to KPN network subscribers in the Netherlands. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

14. monitoring May 09, 2026, 02:46 AM UTC

    We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

15. monitoring May 09, 2026, 04:46 AM UTC

    We have observed a recovery in SMS delivery from Twilio to KPN network subscribers in the Netherlands and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

16. resolved May 09, 2026, 05:49 AM UTC

    The incident has been resolved and SMS delivery from Twilio to KPN network subscribers in the Netherlands is operating normally.

Read the full incident report →

Started May 07, 2026, 08:40 AM UTC· resolved May 07, 2026, 01:05 PM UTC

1. investigating May 07, 2026, 08:40 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. investigating May 07, 2026, 09:40 AM UTC

   Twilio customers may be experiencing SMS delivery delays and failures from Twilio numbers to Telekom Srbija network subscribers in Serbia. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.

3. monitoring May 07, 2026, 01:03 PM UTC

   We have observed a recovery in SMS delivery from Twilio Phone Numbers to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

4. resolved May 07, 2026, 01:05 PM UTC

   The incident has been resolved and SMS delivery from Twilio to Telekom Srbija network subscribers in Serbia is operating normally.

Read the full incident report →

Started May 07, 2026, 08:13 AM UTC· resolved May 07, 2026, 09:40 AM UTC

1. investigating May 07, 2026, 08:13 AM UTC

   Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. monitoring May 07, 2026, 09:18 AM UTC

   We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

3. resolved May 07, 2026, 09:40 AM UTC

   The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States is operating normally.

Read the full incident report →

Started May 07, 2026, 08:07 AM UTC· resolved May 13, 2026, 11:21 PM UTC

1. investigating May 07, 2026, 08:07 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to Orange and Digi network subscribers in Romania. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

2. identified May 07, 2026, 08:52 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

3. identified May 07, 2026, 09:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 2 hours or as soon as more information becomes available.

4. identified May 07, 2026, 11:58 AM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 4 hours or as soon as more information becomes available.

5. identified May 07, 2026, 03:59 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 8 hours or as soon as more information becomes available.

6. identified May 08, 2026, 12:03 AM UTC

   Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 16 hours, or sooner if additional information becomes available.

7. identified May 08, 2026, 04:08 PM UTC

   Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

8. identified May 09, 2026, 04:12 PM UTC

   Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

9. identified May 10, 2026, 04:14 PM UTC

   Twilio customers may be experiencing SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

10. identified May 11, 2026, 04:16 PM UTC

    Twilio customers may be experiencing SMS delivery delays from Twilio Phone Numbers to network subscribers on multiple networks in multiple countries in Europe. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 24 hours or as soon as more information becomes available.

11. identified May 11, 2026, 11:40 PM UTC

    Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

12. identified May 12, 2026, 04:17 PM UTC

    Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide the next update within 24 hours, or sooner if additional information becomes available.

13. identified May 13, 2026, 04:19 PM UTC

    Twilio customers may be experiencing SMS delivery delays to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde. Other affected countries across Europe have now recovered and returned to normal operations. Our team continues to investigate the remaining impacted countries. We will provide another update in 24 hours or as soon as more information becomes available.

14. monitoring May 13, 2026, 09:16 PM UTC

    We have observed a recovery in SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde and are monitoring service stability. Other affected countries across Europe have now recovered and returned to normal operations. We will provide another update in 2 hours or as soon as more information becomes available.

15. resolved May 13, 2026, 11:21 PM UTC

    The incident has been resolved and SMS delivery from Twilio to Multiple Networks in Romania, Serbia, Poland, Bosnia and Herzegovina, and Cabo Verde is operating normally.

Read the full incident report →