Resolved after 10 hours 49 minutes, affecting SMS, Latin America, on May 10, 2026.
The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.
Affected components
Update timeline
- investigating May 10, 2026, 02:50 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- investigating May 10, 2026, 03:57 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 2 hours or as soon as more information becomes available.
- investigating May 10, 2026, 06:03 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 4 hours or as soon as more information becomes available.
- investigating May 10, 2026, 10:09 PM UTC
Twilio customers may be experiencing SMS delivery delays from Twilio to Digitel network subscribers in Venezuela. Our team is actively investigating this issue. We will provide another update in 8 hours or as soon as more information becomes available.
- monitoring May 10, 2026, 10:46 PM UTC
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 11, 2026, 12:54 AM UTC
We have observed a recovery in SMS delivery from Twilio to Digitel network subscribers in Venezuela and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 11, 2026, 01:39 AM UTC
The incident has been resolved and SMS delivery from Twilio to Digitel network subscribers in Venezuela is operating normally.
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