Twilio incident
User Authentication Identity Gateway API Failure Increase and High Latency for T-Mobile in United States
Resolved after 1 hour 26 minutes, affecting Lookup SIM Swap and Legacy Identity MatchAndAttributes, on May 7, 2026.
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States is operating normally.
Affected components
Update timeline
- investigating May 07, 2026, 08:13 AM UTC
Twilio customers may be experiencing User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 07, 2026, 09:18 AM UTC
We have observed a recovery in User Authentication Identity Gateway API failure increase and high latency for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- resolved May 07, 2026, 09:40 AM UTC
The incident has been resolved and User Authentication Identity Gateway API failure increase and Gateway API high latency for T-Mobile in the United States is operating normally.
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