Twilio incident
Customers Of Intelligent Alerts May Receive Notification With Latency About 1hour.
Resolved after 4 hours, affecting Other and Messaging Insights, on May 9, 2026.
The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
Affected components
Update timeline
- identified May 09, 2026, 08:51 AM UTC
Our engineers have identified the issue that Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour, and are working to deploy a fix. We expect to provide another update in 1 hour or as soon as more information becomes available.
- identified May 09, 2026, 09:12 AM UTC
We are continuing to work on a fix for this issue.
- identified May 09, 2026, 09:51 AM UTC
Our engineers are continuing to investigate an issue where Customers Of Intelligent Alerts May Receive Notification with Latency About 1hour. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 11:00 AM UTC
The issue affecting Intelligent Alerts are now operating normally. We will continue to monitor for system stability. We'll provide another update in 2 hours or as soon as more information becomes available.
- resolved May 09, 2026, 12:52 PM UTC
The issue affecting Intelligent Alerts has now been resolved.
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