Twilio incident
User Authentication Identity SNA Failure Increase for T-Mobile in United States
Resolved after 5 hours 55 minutes, affecting Verify Silent Network Auth and Lookup SIM Swap, on May 9, 2026.
The incident has been resolved and User Authentication Identity SNA failure increase for T-Mobile in the United States is operating normally.
Affected components
Update timeline
- investigating May 09, 2026, 12:46 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.
- identified May 09, 2026, 01:00 AM UTC
Twilio customers may be experiencing User Authentication Identity SNA failure increase for T-Mobile in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.
- monitoring May 09, 2026, 01:53 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.
- monitoring May 09, 2026, 03:57 AM UTC
We have observed a recovery in User Authentication Identity SNA failure increase for T-Mobile in the United States and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.
- resolved May 09, 2026, 06:41 AM UTC
The incident has been resolved and User Authentication Identity SNA failure increase for T-Mobile in the United States is operating normally.
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